# Alternatives to BeyondTrust Remote Support BeyondTrust Remote Support is enterprise remote support software emphasizing security, auditing, and privileged access controls for service desks. BeyondTrust Remote Support ranks #2 of 11 in Remote support tools, with an Alt Score of 85. It is proprietary, sold by subscription and available on Windows, macOS, Linux, iOS, Android and Web. 9 of 9 checklist rows are verified against a public source. Source: https://altcatalog.com/alternatives/beyondtrust-remote-support/ Category: Remote support tools ## Where BeyondTrust Remote Support stands out - **Self-hostable** — 4 of 9 apps with a verified answer have this ## Overview - **Who it's for**: Enterprise IT help desks, MSPs, and support teams that need secure, auditable, attended and unattended remote support across desktop, server, and mobile endpoints, including regulated industries requiring on-premises deployment. - **What you get**: Cross-platform remote support (Windows, Mac, Linux, Android, iOS, Chrome OS) with remote control and screen sharing, unattended access, file sharing, session recording with detailed video logs and audit trails, ITSM/CRM/SIEM integrations, and an open API for custom integrations. - **How it works**: Support reps launch sessions via thick client, browser-based, or mobile access to connect to end-user devices anywhere, with all session activity logged for compliance; deployment can be SaaS cloud or self-hosted via physical or virtual appliances for organizations with regulatory or network-isolation requirements. ## Profile - **License**: Proprietary (verified 2026-07-29) - **Pricing model**: Subscription (verified 2026-07-29) - **Starts at**: ? - **Platforms**: Windows, macOS, Linux, iOS, Android, Web - **Status**: active (verified 2026-07-29) ## Ranked alternatives | # | App | Alt Score | Licence | Platforms | |---|-----|-----------|---------|-----------| | 1 | [ISL Online](https://altcatalog.com/alternatives/isl-online.md) | 90 | Proprietary | Windows, macOS, Linux, iOS | | 2 | [ConnectWise ScreenConnect](https://altcatalog.com/alternatives/connectwise-screenconnect.md) | 85 | Proprietary | Windows, macOS, Linux, iOS | | 3 | [Getscreen.me](https://altcatalog.com/alternatives/getscreen-me.md) | 85 | Proprietary | Windows, macOS, Linux, Android | | 4 | [Dameware Remote Everywhere](https://altcatalog.com/alternatives/dameware-remote-everywhere.md) | 80 | Proprietary | Windows, macOS, Linux, Android | | 5 | [Iperius Remote](https://altcatalog.com/alternatives/iperius-remote.md) | 80 | Proprietary | Windows, macOS, Linux, iOS | | 6 | [N-able Take Control](https://altcatalog.com/alternatives/n-able-take-control.md) | 80 | ? | Windows, macOS, Linux, iOS | | 7 | [Supremo](https://altcatalog.com/alternatives/supremo.md) | 75 | Proprietary | Windows, macOS, Android, iOS | | 8 | [RemotePC](https://altcatalog.com/alternatives/remotepc.md) | 70 | Proprietary | Windows, macOS, Linux, iOS | | 9 | [Zoho Assist](https://altcatalog.com/alternatives/zoho-assist.md) | 70 | Proprietary | Windows, macOS, Linux, iOS | | 10 | [HelpWire](https://altcatalog.com/alternatives/helpwire.md) | 60 | Proprietary | Windows, macOS, Linux | Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/ ## Feature comparison Legend: Yes / No / Partial / ? (not verified). | Remote support tools checklist | BeyondTrust Remote Support | ISL Online | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere | Iperius Remote | |---|---|---|---|---|---|---| | Pricing model | Subscription | Subscription | Subscription | Freemium | Subscription | Freemium | | Starts at | ? | €14.90/mo | $30 USD/month (One plan) | $149 (Personal Lifetime) | $972/yr | €8.39/mo | | License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | | Platforms | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, Android, Web, Browser extension | Windows, macOS, Linux, Android, iOS | Windows, macOS, Linux, iOS, Android | | Unattended access | Yes | Yes | Yes | Yes | Yes | Yes | | Session recording | Yes | Yes | Yes | Yes | Yes | Yes | | Multi-platform | Yes | Yes | Yes | Yes | Yes | Yes | | Free for personal use | No | No | No | Yes | ? | Yes | | Self-hostable | Yes | Yes | Yes | Yes | No | No | | E2E encryption | Partial | Yes | Partial | Partial | Yes | Yes | | File transfer | Yes | Yes | Yes | Yes | Yes | Yes | | Ticketing integration | Yes | Yes | Yes | Partial | Yes | No | | Mobile device support | Yes | Yes | Yes | Partial | Yes | Yes | ## Sources Sources for BeyondTrust Remote Support. Each alternative is sourced on its own page. - **License**: Proprietary — (verified 2026-07-29) - Note: Commercial closed-source enterprise software; no open-source licensing found on the product page. - Quote: “Copyright © 1999 — 2022 BeyondTrust Corporation. All rights reserved.” - **Pricing model**: Subscription — (verified 2026-07-29) - Note: Product page offers Contact Sales and Free Trial CTAs but no self-serve pricing page; typical of enterprise quote-based licensing. Enterprise contact-sales pricing; a free trial is available, no publi - Quote: “Download a Free Trial” - **Platforms**: Windows, macOS, Linux, iOS, Android, Web — (verified 2026-07-29) - Note: Page also states "Anytime-anywhere support with thick client, browser-based, or mobile access," supporting Web/browser-based access. Chrome OS mentioned but not in allowed platform enum. - Quote: “BeyondTrust Remote Support also works across Windows, Mac, Linux, Android, iOS, and Chrome OS.” - **Status**: active — (verified 2026-07-29) - Note: Product page (archived snapshot 2022) actively marketed with current messaging and free trial CTA; BeyondTrust Remote Support remains a maintained flagship product. - Quote: “Trusted by Over 20,000 Companies and Counting” - **Unattended access**: Yes — (verified 2026-07-29) - Quote: “Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing.” - **Session recording**: Yes — (verified 2026-07-29) - Note: Session activity is logged with detailed video logs (recordings) for audit/compliance. - Quote: “Log all session activity for a complete audit trail, including real-time reporting and detailed video logs.” - **Multi-platform**: Yes — (verified 2026-07-29) - Quote: “BeyondTrust Remote Support also works across Windows, Mac, Linux, Android, iOS, and Chrome OS.” - **Free for personal use**: No — (verified 2026-07-29) - Note: Only a time-limited free trial is offered for this enterprise product; no free personal-use tier found. - Quote: “Download a Free Trial” - **Self-hostable**: Yes — (verified 2026-07-29) - Note: Deployment options include on-premises physical or virtual appliances in addition to cloud/SaaS. - Quote: “Choose from physical or virtual appliances, both of which have helped enterprises satisfy regulatory requirements for years.” - **E2E encryption**: Partial — (verified 2026-07-29) - Note: Page describes strong TLS-in-transit and optional data-at-rest encryption ("Military-Grade Data Encryption") but does not use the specific term "end-to-end encryption". - Quote: “BeyondTrust encrypts all data in transit using TLSv1.2, and data at rest encryption can be enabled with your organization’s key management solution.” - **File transfer**: Yes — (verified 2026-07-29) - Quote: “Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing.” - **Ticketing integration**: Yes — (verified 2026-07-29) - Note: ITSM (IT service management/ticketing) integration explicitly listed; open API also supports custom ticketing integrations. - Quote: “Integrations Integrate with CRM, ITSM, SIEM, and password tools. Use BeyondTrust's open API to create custom integrations.” - **Mobile device support**: Yes — (verified 2026-07-29) - Quote: “Secure Remote Support Software for Desktop and Mobile Devices” --- Ranked by verified data, never by who paid. https://altcatalog.com/trust/