# Alternatives to Broadly

Broadly helps local service businesses generate reviews, manage their online reputation, and communicate with customers through a unified inbox.

Broadly ranks #6 of 8 in Review management, with an Alt Score of 83. It is proprietary, sold by subscription from $799/month and available on Web, iOS and Android. 13 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/broadly/
Category: Review management

## Overview

- **Who it's for**: Owner-operated local service businesses (home services, automotive, pet services, law firms, dental practices) that need help capturing missed calls, collecting reviews, and staying visible online without hiring dedicated marketing or front-desk staff.
- **What you get**: An AI Workforce bundle built around Reputation AI (automated review requests and AI-drafted review responses across Google, Facebook and other sites), Social AI (AI-written and scheduled social posts across Google, Facebook, Instagram, X and LinkedIn), Local SEO (local search rank tracking and 40+ directory listing sync including Google Business Profile), Email/SMS Campaigns, a shared multi-channel inbox, an AI Receptionist for calls/texts/web chat, and a done-for-you website — all for one flat monthly fee.
- **How it works**: Broadly's team fully sets up the account (AI Receptionist live within 48 hours, website within 7 days) and automatically texts or emails customers for reviews right after a job is completed; new reviews, messages, and social activity all flow into a single inbox where the AI drafts on-brand responses for the owner to approve or let post automatically.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: $799/month (verified 2026-07-17)
- **Platforms**: Web, iOS, Android
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Birdeye](https://altcatalog.com/alternatives/birdeye.md) | 100 | Proprietary | Web, iOS, Android |
| 2 | [Grade.us](https://altcatalog.com/alternatives/grade-us.md) | 96 | Proprietary | Web |
| 3 | [NiceJob](https://altcatalog.com/alternatives/nicejob.md) | 96 | Proprietary | Web |
| 4 | [Reviews.io](https://altcatalog.com/alternatives/reviews-io.md) | 93 | Proprietary | Web |
| 5 | [Trustpilot](https://altcatalog.com/alternatives/trustpilot.md) | 86 | Proprietary | Web |
| 6 | [Yotpo](https://altcatalog.com/alternatives/yotpo.md) | 72 | Proprietary | Web |
| 7 | [Podium](https://altcatalog.com/alternatives/podium.md) | 68 | Proprietary | Web, iOS, Android |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Review management checklist | Broadly | Birdeye | Grade.us | NiceJob | Reviews.io | Trustpilot |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Subscription | Freemium | Freemium |
| Starts at | $799/month | ? | $99/month | $75/month (USD) | $29 USD/month (Essentials plan, billed annually) | $99 USD/month (Starter plan, billed annually, per domain) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web | Web | Web | Web |
| Review generation requests | Yes | Yes | Yes | Yes | Yes | Yes |
| Multi-site review monitoring | Yes | Yes | Yes | Yes | Yes | No |
| Review response inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| SMS / email campaigns | Yes | Yes | Yes | Yes | Yes | Partial |
| Website review widgets | Partial | Yes | Yes | Yes | Yes | Yes |
| Social posting | Yes | Yes | Yes | Yes | Partial | Yes |
| Sentiment analysis | Yes | Yes | Yes | Yes | Yes | Yes |
| Competitor benchmarking | Partial | Yes | Partial | Partial | Yes | Yes |
| Google Business Profile integration | Yes | Yes | Yes | Yes | Yes | Partial |
| Reporting & analytics | Yes | Yes | Yes | Yes | Yes | Yes |
| Multi-location support | Partial | Yes | Yes | Yes | Partial | Yes |
| API / integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | No | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Broadly. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://broadly.com/terms/> (verified 2026-07-17)
  - Note: Standard closed-source SaaS terms of service; the Service is also separately labeled "Proprietary Information of Broadly" elsewhere in the same terms.
  - Quote: “Broadly owns and will retain all right, title and interest in and to the Services (excluding Customer Content) and any related software”
- **Pricing model**: Subscription — <https://broadly.com/pricing-ai-workforce/> (verified 2026-07-17)
  - Note: Single flat-rate monthly plan (AI Workforce Package), not tiered; billed month-to-month with an optional paid-in-full/annual discount.
  - Quote: “No, Broadly has no long-term contract. You're billed month to month and can cancel anytime if you're not seeing value.”
- **Starts at**: $799/month — <https://broadly.com/pricing-ai-workforce/> (verified 2026-07-17)
  - Quote: “Broadly's AI Workforce Package is $799 per month — about $26 per day.”
- **Platforms**: Web, iOS, Android — <https://broadly.com/pricing-ai-workforce/> (verified 2026-07-17)
  - Quote: “Yes, Broadly has a mobile app for iOS and Android so you can see new leads, customer messages, calendar bookings, and review notifications from anywhere.”
- **Status**: active — <https://broadly.com/schedule-demo/franchise/> (verified 2026-07-17)
  - Note: Broadly is actively marketed and updated (blog posts dated April-July 2026, product pages current). The task brief noted a 2022 Thryv acquisition, but the live site itself currently identifies Vendast
  - Quote: “Through our parent company, Vendasta, we offer customized tools for multi-location businesses.”
- **Review generation requests**: Yes — <https://broadly.com/products/reputation-ai/> (verified 2026-07-17)
  - Quote: “Automatically ask customers for reviews by text or email after a job or purchase.”
- **Multi-site review monitoring**: Yes — <https://broadly.com/products/reputation-ai/> (verified 2026-07-17)
  - Quote: “Broadly's AI helps manage responses on sites like Google and Facebook, surfaces insights in real time, and alerts you to issues early — so you stay proactive, not reactive.”
- **Review response inbox**: Yes — <https://broadly.com/how-it-works/dashboard/> (verified 2026-07-17)
  - Quote: “Let your AI employee quickly and intelligently respond to reviews on different sites, showing customers you're trustworthy while giving your SEO an extra boost.”
- **SMS / email campaigns**: Yes — <https://broadly.com/products/campaigns/> (verified 2026-07-17)
  - Quote: “Effortlessly create and send customized texts and emails that engage customers, nurture leads, and boost sales with an AI-enhanced user-friendly campaign builder.”
- **Website review widgets**: Partial — <https://broadly.com/products/reputation-ai/> (verified 2026-07-17)
  - Note: Page describes sharing top reviews to the website/social media but does not describe an embeddable review widget by that name.
  - Quote: “Broadly highlights patterns in customer feedback to support your marketing and SEO, and makes it easy to share your best reviews on your website or social media — turning trust into new business.”
- **Social posting**: Yes — <https://broadly.com/products/social-media-manager/> (verified 2026-07-17)
  - Quote: “Post to Google, Facebook, Instagram, X, LinkedIn, and more”
- **Sentiment analysis**: Yes — <https://broadly.com/products/reputation-ai/> (verified 2026-07-17)
  - Note: Marketed as a customer-feedback/sentiment feature (page section is literally titled "Understand customer sentiment") rather than NLP text analysis of review content specifically.
  - Quote: “Go beyond star ratings. Broadly collects quick customer feedback after each interaction so you can understand how people really feel.”
- **Competitor benchmarking**: Partial — <https://broadly.com/products/local-seo/> (verified 2026-07-17)
  - Note: Listed as a Local SEO benefit (comparing local search ranking position), but the page gives no detailed feature description of side-by-side competitor review/rating comparison.
  - Quote: “Compare the competition”
- **Google Business Profile integration**: Yes — <https://broadly.com/how-it-works/dashboard/> (verified 2026-07-17)
  - Quote: “Yes. Broadly works with Google Business Profile to help businesses collect customer reviews, monitor feedback, respond to reviews, and strengthen their local online presence.”
- **Reporting & analytics**: Yes — <https://broadly.com/products/campaigns/> (verified 2026-07-17)
  - Quote: “Make use of a suite of analytics to assess proof of performance for every marketing campaign you send so you can replicate successful campaigns and improve on others.”
- **Multi-location support**: Partial — <https://broadly.com/schedule-demo/franchise/> (verified 2026-07-17)
  - Note: Multi-location/franchise support is offered as a separate enterprise solution through Broadly's parent company rather than as a self-serve feature of the core $799/month AI Workforce Package.
  - Quote: “Through our parent company, Vendasta, we offer customized tools for multi-location businesses.”
- **API / integrations**: Yes — <https://broadly.com/pricing-ai-workforce/> (verified 2026-07-17)
  - Quote: “Yes, Broadly integrates with common tools like Google Calendar, QuickBooks, Stripe, Zapier, and most major scheduling and CRM platforms.”
- **Free trial**: No — <https://broadly.com/pricing-ai-workforce/> (verified 2026-07-17)
  - Note: No free-trial period is described anywhere on the pricing/FAQ page; the site positions a paid month-to-month, cancel-anytime policy as its guarantee instead of a trial. "Get Started For Free" is CTA b
  - Quote: “Broadly's cancel-anytime policy is the guarantee. If you don't see value in your first month, you can cancel and stop being billed — no fees, no questions.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/