# Alternatives to Comm100

Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages. It is used by education, government, and enterprise organizations including IBM, Stanford University, and Colgate for real-time website support.

Comm100 ranks #2 of 11 in Live chat software, with an Alt Score of 89. It is proprietary, sold by subscription from $39/agent/mo and available on Windows, macOS, iOS, Android and Web. 12 of 12 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/comm100/
Category: Live chat software

## Where Comm100 stands out

- **Co-browsing / screen share** — 2 of 9 apps with a verified answer have this

## Overview

- **Who it's for**: Comm100 targets support, sales, and customer engagement teams ranging from SMBs to large enterprises (higher education, government, banking/finance, healthcare, gaming) that need a website live chat widget plus omnichannel messaging, and that a non-technical support manager or CX lead can deploy without ongoing developer involvement.
- **What you get**: The platform bundles a customizable website chat widget, an AI Agent that automates a portion of inbound queries with human escalation, AI Copilot agent-assist, canned messages, screen sharing, file sharing, real-time visitor monitoring, native mobile and desktop agent apps, a knowledge base, and integrations with tools like Salesforce, Zendesk, and Shopify; ticketing/omnichannel messaging (email, SMS, social) and on-premises deployment are sold as separate, higher-priced add-ons.
- **How it works**: Site owners embed the widget via a single JavaScript snippet (with plugins for common CMSs), then manage routing rules, agent permissions, and configuration through Comm100's admin console; agents work from a web, Windows/Mac desktop, or iOS/Android app, with paid plans billed per agent per month (Live Chat Startup/Plus/Ultra) and higher-tier products like AI Agent and on-premises deployment quoted individually by sales.

## Profile

- **License**: Proprietary (verified 2026-07-30)
- **Pricing model**: Subscription (verified 2026-07-30)
- **Starts at**: $39/agent/mo (verified 2026-07-30)
- **Platforms**: Windows, macOS, iOS, Android, Web
- **Status**: active (verified 2026-07-30)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web |
| 2 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows |
| 4 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android |
| 5 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web |
| 6 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android |
| 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web |
| 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android |
| 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux |
| 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Live chat software checklist | Comm100 | Lime Connect (formerly Userlike) | tawk.to | Zoho SalesIQ | Freshchat | Smartsupp |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Freemium | Free | Freemium | Freemium | Freemium |
| Starts at | $39/agent/mo | €105/month | Free | $7/operator/mo | $19/agent/mo | $17/mo |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Windows, macOS, iOS, Android, Web | Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Web, iOS, Android | Windows, iOS, Android, Web |
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes | Yes | Yes |
| Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes |
| Co-browsing / screen share | Yes | Yes | Partial | Partial | No | ? |
| File sharing | Yes | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Self-hostable | Partial | No | No | No | No | No |
| Multilingual | Yes | Yes | Yes | Yes | Yes | Yes |
| Free tier | No | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Comm100. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.comm100.com/eula/> (verified 2026-07-30)
  - Note: Comm100 is closed-source SaaS governed by an End User License Agreement; there is no public LICENSE file or open-source repo.
  - Quote: “This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service”
- **Starts at**: $39/agent/mo — <https://www.comm100.com/pricing/> (verified 2026-07-30)
  - Note: True monthly billing is $39/agent/mo; drops to $31/agent/mo if billed annually (20% discount). Live Chat Ultra, AI Agent, and on-premises deployment are custom-quoted ("Contact Sales"); Ticketing & Me
  - Quote: “Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually”
- **Platforms**: Windows, macOS, iOS, Android, Web — <https://www.comm100.com/platform/livechat/agent-experience/agent-console/> (verified 2026-07-30)
  - Quote: “Comm100 live chat apps let your agents monitor visitors, answer chats, and handle tickets from the web, a Windows or Mac desktop, or an iPhone, iPad, or Android device.”
- **Pricing model**: Subscription — <https://www.comm100.com/pricing/> (verified 2026-07-30)
  - Quote: “Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually”
- **Status**: active — <https://www.comm100.com/pricing/> (verified 2026-07-30)
  - Note: Product line is under active development: AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training were all being actively marketed/updated as of the 2026 copyright date.
  - Quote: “Copyright © 2026 Comm100 Network Corporation.”
- **Website chat widget**: Yes — <https://www.comm100.com/platform/livechat/> (verified 2026-07-30)
  - Quote: “Initial installation is a single line of JavaScript added to your website... Once the widget is live, all ongoing configuration happens through Comm100's admin console.”
- **Shared team inbox**: Yes — <https://www.comm100.com/platform/ticketing-messaging/> (verified 2026-07-30)
  - Note: This omnichannel inbox is part of the separate Ticketing & Messaging product (starts at $59/agent/mo), not bundled into the base Live Chat Startup plan. Comm100 also markets a channel-agnostic "Unifie
  - Quote: “Imagine a single inbox for all your interactions: email, SMS, social media, and messaging apps. Gain a unified view of every interaction across every channel”
- **Canned responses**: Yes — <https://www.comm100.com/platform/livechat/agent-experience/canned-messages/> (verified 2026-07-30)
  - Quote: “Public canned messages can be accessed by all agents in their agent consoles... Agents can create their own private canned messages for live chat”
- **Chatbots / automation**: Yes — <https://www.comm100.com/platform/ai-automation/ai-agent/> (verified 2026-07-30)
  - Note: AI Agent is sold as a separate product with custom ("Contact Sales") pricing, not included in the Live Chat Startup/Plus/Ultra plans.
  - Quote: “The Comm100 AI Agent helps you deliver superior customer service. Automate up to 80% of inbound queries and unlock a new level of efficiency.”
- **Co-browsing / screen share**: Yes — <https://www.comm100.com/platform/livechat/personalization/screen-sharing/> (verified 2026-07-30)
  - Note: Only screen sharing is documented (no separate "co-browsing" feature name found). Per the pricing page, screen sharing is included only in the Live Chat Ultra tier (custom quote), not Startup or Plus.
  - Quote: “Comm100 Live Chat Screen Sharing is a browser-based solution... Agents simply request to screen share in just one click, and the visitor can immediately accept or decline.”
- **File sharing**: Yes — <https://www.comm100.com/platform/livechat/agent-experience/send-files-images/> (verified 2026-07-30)
  - Quote: “Send files such as screenshots, presentations, guides, catalogues, or other files to your visitors with a quick drag-and-drop... Your visitors are able to drag and drop files quickly”
- **Visitor tracking**: Yes — <https://www.comm100.com/platform/livechat/agent-experience/visitor-monitoring/> (verified 2026-07-30)
  - Quote: “Gain a 360-degree view of your visitors from more than 30 system parameters via Comm100's built-in real-time visitor monitor. You can see your visitor's geographical information, source, browsing hist”
- **Mobile agent app**: Yes — <https://www.comm100.com/platform/livechat/agent-experience/androidchat/> (verified 2026-07-30)
  - Note: Native agent apps exist for Android and iPhone/iPad; Comm100 states every app (web, desktop, mobile) is free to use.
  - Quote: “Comm100 Live Chat App for Android allows you to chat with website visitors on your Android devices while on the road or away from the office.”
- **CRM / helpdesk integrations**: Yes — <https://www.comm100.com/integrations/salesforce/> (verified 2026-07-30)
  - Note: Also has a native Zendesk integration (auto-creates Zendesk tickets from chat transcripts/offline messages, see /integrations/zendesk/) plus HubSpot, Microsoft Dynamics 365, Shopify, and WordPress int
  - Quote: “Comm100 Live Chat Salesforce Integration enables easy access to customer information right in the agent console and convenient data synchronization from live chat to your customer management system.”
- **Self-hostable**: Partial — <https://www.comm100.com/platform/on-premises-deployment/> (verified 2026-07-30)
  - Note: On-premises/private deployment is a distinct enterprise offering sold via "Contact Sales" custom quote, not a self-serve download; it is not open-source or freely self-hostable software.
  - Quote: “Take full ownership of your customer communications with Comm100's on-premises live chat and AI chatbot solutions... Meet GDPR, industry regulations, and corporate policies with self-hosted solutions ”
- **Multilingual**: Yes — <https://www.comm100.com/platform/livechat/personalization/multiple-language/> (verified 2026-07-30)
  - Note: The live chat page separately advertises AI-Copilot "multilingual support across 90+ languages"; the multiple-language feature page's built-in count is 13 languages.
  - Quote: “There are 13 built-in language packages for the visitor side chat interface, including English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, T”
- **Free tier**: No — <https://www.comm100.com/pricing/> (verified 2026-07-30)
  - Note: No permanent free plan is listed; all plans (Startup, Plus, Ultra, AI Agent) are paid, with only a time-limited 30-day free trial offered.
  - Quote: “Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually Free 30 Day Trial”

---
Ranked by verified data, never by who paid. https://altcatalog.com/trust/