# Alternatives to Document360

Document360 is an AI-powered knowledge base platform for building public self-service help centers and internal documentation, with an AI assistant, analytics, and versioning.

Document360 ranks #2 of 8 in Knowledge base software, with an Alt Score of 100. It is proprietary, sold by subscription and available on the web. 13 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/document360/
Category: Knowledge base software

## Overview

- **Who it's for**: Document360 is built for SaaS companies, software vendors, and support/documentation teams that need a dedicated, customer-facing knowledge base or help center rather than a generic wiki. It targets technical writers, customer support, and product teams at growing-to-enterprise organizations that also need internal knowledge bases, API docs, and SOPs.
- **What you get**: A full knowledge base platform split into a Knowledge Base Portal for writers/editors and a public or private Knowledge Base Site for readers, with an Advanced WYSIWYG/Markdown editor, article revision history, nested categories, full-text search, custom domains and branding, multi-language localization, SEO tools, and analytics. Eddy AI adds AI-powered assistive search, an AI chatbot, and AI writing tools, and readers can like/dislike articles to feed a feedback manager.
- **How it works**: Teams write and organize content in the Knowledge Base Portal using categories/subcategories (up to seven levels deep) and the WYSIWYG or Markdown editor, then publish to a Knowledge Base Site that can run on a custom domain with your own branding. Eddy AI answers reader questions directly from the knowledge base content, while analytics and the article feedback manager surface content gaps and reader satisfaction data. Pricing is quote-based (Professional, Business, Enterprise tiers) after a 14-day free trial.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: ?
- **Platforms**: Web
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Archbee](https://altcatalog.com/alternatives/archbee.md) | 100 | Proprietary | Web |
| 2 | [Helpjuice](https://altcatalog.com/alternatives/helpjuice.md) | 100 | Proprietary | Web |
| 3 | [HelpDocs](https://altcatalog.com/alternatives/helpdocs.md) | 96 | Proprietary | Web |
| 4 | [HelpKit](https://altcatalog.com/alternatives/helpkit.md) | 96 | Proprietary | Web |
| 5 | [ProProfs Knowledge Base](https://altcatalog.com/alternatives/proprofs-knowledge-base.md) | 96 | Proprietary | Web |
| 6 | [KnowledgeOwl](https://altcatalog.com/alternatives/knowledgeowl.md) | 93 | Proprietary | Web |
| 7 | [Docsie](https://altcatalog.com/alternatives/docsie.md) | 86 | Proprietary | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Knowledge base software checklist | Document360 | Archbee | Helpjuice | HelpDocs | HelpKit | ProProfs Knowledge Base |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Subscription | Subscription | Freemium |
| Starts at | ? | $80/month | $249 USD/month | $129 USD/month (Sprout plan, billed monthly) | $15/month | $49 USD/author/month (Essentials plan, billed annually) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web | Web | Web | Web | Web | Web |
| Public help center | Yes | Yes | Yes | Yes | Yes | Yes |
| WYSIWYG / Markdown editor | Yes | Yes | Yes | Yes | Yes | Yes |
| Article versioning | Yes | Yes | Yes | Partial | Partial | Yes |
| Categories & hierarchy | Yes | Yes | Yes | Yes | Yes | Yes |
| Full-text search | Yes | Yes | Yes | Yes | Yes | Yes |
| AI answers / chatbot | Yes | Yes | Yes | Yes | Yes | Partial |
| Customizable branding / themes | Yes | Yes | Yes | Yes | Yes | Yes |
| Custom domain | Yes | Yes | Yes | Yes | Yes | Yes |
| Multi-language / localization | Yes | Yes | Yes | Yes | Yes | Yes |
| SEO controls | Yes | Yes | Yes | Yes | Yes | Yes |
| Article & search analytics | Yes | Yes | Yes | Yes | Yes | Yes |
| Feedback / ratings on articles | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Document360. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://document360.com/terms/> (verified 2026-07-17)
  - Quote: “The Service Provider and its Affiliates and licensors retain all right, title, and interest in and to the Services, Documentation, and all related technology, software, designs, processes, methodologi”
- **Pricing model**: Subscription — <https://document360.com/pricing/> (verified 2026-07-17)
  - Quote: “Once your trial ends, you can subscribe to Professional, Business, or Enterprise.”
- **Status**: active — <https://docs.document360.com/docs/june-2026-1252.md> (verified 2026-07-17)
  - Quote: “Document360 v12.5.2 is now live, extending MCP server capabilities with publishing, unpublishing, and workflow management tools.”
- **Platforms**: Web — <https://docs.document360.com/docs/welcome-to-document360.md> (verified 2026-07-17)
  - Quote: “Build a knowledge base - A self-service help center where customers find answers before they reach your support team.”
- **Public help center**: Yes — <https://docs.document360.com/docs/welcome-to-document360.md> (verified 2026-07-17)
  - Quote: “A self-service help center where customers find answers before they reach your support team.”
- **WYSIWYG / Markdown editor**: Yes — <https://docs.document360.com/docs/editor.md> (verified 2026-07-17)
  - Quote: “The Advanced WYSIWYG editor is Document360's most versatile editor for creating knowledge base content. WYSIWYG stands for What You See Is What You Get, meaning the content you write in the editor loo”
- **Article versioning**: Yes — <https://docs.document360.com/docs/revision-history.md> (verified 2026-07-17)
  - Quote: “Revision history in Document360 lets you track, compare, and manage every version of an article from a single panel. When a published article is edited, a new unpublished version is created automatica”
- **Categories & hierarchy**: Yes — <https://docs.document360.com/docs/managing-categories.md> (verified 2026-07-17)
  - Quote: “You can nest categories up to seven levels deep, one root category plus six subcategory levels.”
- **Full-text search**: Yes — <https://docs.document360.com/docs/search-in-knowledge-base-site.md> (verified 2026-07-17)
  - Quote: “Search in the Document360 Knowledge base site helps readers find articles, categories, and attachments quickly using a search bar above the article list. Results are ranked by relevance and shown with”
- **AI answers / chatbot**: Yes — <https://docs.document360.com/docs/ai-assistive-search.md> (verified 2026-07-17)
  - Quote: “Ask Eddy AI is Document360's AI-powered assistive search feature that delivers instant, contextual answers directly from your knowledge base. When a user types a question, Eddy retrieves relevant cont”
- **Customizable branding / themes**: Yes — <https://docs.document360.com/docs/colors-and-typography.md> (verified 2026-07-17)
  - Quote: “The Colors and Typography settings in Document360 let you control the visual appearance of your knowledge base site, from the site theme and brand colors to fonts across articles and navigation.”
- **Custom domain**: Yes — <https://docs.document360.com/docs/custom-domain-mapping.md> (verified 2026-07-17)
  - Quote: “Custom domain mapping in Document360 lets you replace the default project-name.document360.com URL with a domain that belongs entirely to your organization, such as help.yourcompany.com.”
- **Multi-language / localization**: Yes — <https://docs.document360.com/docs/localization-getting-started.md> (verified 2026-07-17)
  - Quote: “Localization in Document360 is the process of adapting your knowledge base's content, visuals, and behavior to a specific language or region, so readers experience it as if it were built natively for ”
- **SEO controls**: Yes — <https://docs.document360.com/docs/seo.md> (verified 2026-07-17)
  - Quote: “Document360 provides built-in SEO tools that let you configure meta titles, meta descriptions, and slugs at the article and category level, manage SEO data across your entire project from one place, a”
- **Article & search analytics**: Yes — <https://docs.document360.com/docs/analytics-overview.md> (verified 2026-07-17)
  - Quote: “The Analytics section in Document360 gives you a complete picture of how your knowledge base is performing - from article views and reader behavior to search trends, broken links, and AI assistant usa”
- **Feedback / ratings on articles**: Yes — <https://docs.document360.com/docs/liking-or-disliking-an-article.md> (verified 2026-07-17)
  - Quote: “Liking or disliking an article in Document360 lets readers give direct feedback on content quality from the Knowledge base site. Readers can like an article to signal it was helpful, or dislike it and”
- **Free trial**: Yes — <https://document360.com/pricing/> (verified 2026-07-17)
  - Quote: “Once you sign up, your 14-day free trial begins. You can explore every feature during that time to see how Document360 fits your needs before choosing a plan.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/