# Alternatives to Drag

Drag turns Gmail into a shared inbox with kanban boards, letting teams manage shared mailboxes, assign emails, and track tasks without leaving Gmail.

Drag ranks #1 of 8 in Shared inbox software, with an Alt Score of 96. It is proprietary, sold by subscription from $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) and available on Web, Browser extension, iOS and Android. 13 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/drag/
Category: Shared inbox software

## Where Drag stands out

- **Works on top of Gmail/Outlook** — 3 of 8 apps with a verified answer have this

## Overview

- **Who it's for**: Gmail and Google Workspace teams (support, sales, operations) who want a shared inbox and lightweight helpdesk without leaving Gmail or adopting a full standalone platform.
- **What you get**: A shared inbox that turns support@, sales@, or any company email into a visual kanban board, with one-click assignment, collision detection, shared drafts, canned templates, automation rules, WhatsApp as a second channel, team analytics, and an AI/MCP layer (Drag Agent, drafts, classification) for connecting the inbox to Claude, ChatGPT, and other AI tools.
- **How it works**: Install the Drag Chrome extension (or use the web, desktop, iOS, or Android apps) to connect a Gmail account or Google Group; every incoming email becomes a card on a shared board where teammates assign, tag, discuss, and reply, with automation rules and AI features handling routine triage.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) (verified 2026-07-17)
- **Platforms**: Web, Browser extension, iOS, Android
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Front](https://altcatalog.com/alternatives/front.md) | 96 | Proprietary | Web, Windows, macOS, iOS |
| 2 | [Helpwise](https://altcatalog.com/alternatives/helpwise.md) | 96 | Proprietary | Web, iOS, Android |
| 3 | [Hiver](https://altcatalog.com/alternatives/hiver.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 4 | [Gmelius](https://altcatalog.com/alternatives/gmelius.md) | 89 | Proprietary | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| 5 | [Zoho TeamInbox](https://altcatalog.com/alternatives/zoho-teaminbox.md) | 89 | Proprietary | Web, iOS, Android |
| 6 | [Loop Email](https://altcatalog.com/alternatives/loop-email.md) | 83 | Proprietary | Web, macOS, Windows, iOS |
| 7 | [Trengo](https://altcatalog.com/alternatives/trengo.md) | 83 | Proprietary | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Shared inbox software checklist | Drag | Front | Helpwise | Hiver | Gmelius | Zoho TeamInbox |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Freemium | Subscription | Subscription |
| Starts at | $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) | $25 USD/seat/month (Starter, billed annually, up to 10 seats) | $15/user/month | $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) | $19/user/month (billed annually) | $5 USD/user/month (Starter plan, billed annually; $6/user/month billed monthly) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, Browser extension, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Web, Browser extension, iOS, Android | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android | Web, iOS, Android |
| Shared email inboxes | Yes | Yes | Yes | Yes | Yes | Yes |
| Email assignment / ownership | Yes | Yes | Yes | Yes | Yes | Yes |
| Internal comments & @mentions | Yes | Yes | Yes | Yes | Yes | Yes |
| Collision detection | Yes | Yes | Yes | Yes | Yes | No |
| Shared drafts | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses / templates | Yes | Yes | Yes | Yes | Yes | Yes |
| Snooze & follow-up reminders | Partial | Yes | Yes | Partial | Partial | Yes |
| Works on top of Gmail/Outlook | Yes | Partial | Partial | Yes | Yes | Partial |
| Multi-channel (SMS/WhatsApp/social) | Yes | Yes | Yes | Yes | No | Yes |
| Automation rules | Yes | Yes | Yes | Yes | Yes | Yes |
| Analytics & reporting | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Drag. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.dragapp.com/terms/> (verified 2026-07-17)
  - Quote: “download, install, use and in some cases purchase Drag’s proprietary email software applications”
- **Pricing model**: Subscription — <https://www.dragapp.com/pricing/> (verified 2026-07-17)
  - Note: No permanent free plan is currently listed on the pricing page; Drag offers a 7-day free trial (no credit card) instead of a free tier.
  - Quote: “Starter $ 12 /user/mo billed yearly · $ 16 billed monthly”
- **Starts at**: $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) — <https://www.dragapp.com/pricing/> (verified 2026-07-17)
  - Note: Currency shown as "$" on the pricing page; USD assumed as the default for this US-hosted pricing schema.
  - Quote: “Starter $ 12 /user/mo billed yearly · $ 16 billed monthly”
- **Platforms**: Web, Browser extension, iOS, Android — <https://www.dragapp.com/web-app/> (verified 2026-07-17)
  - Note: Desktop app: macOS is downloadable now; Windows is listed as "Coming soon" per https://www.dragapp.com/desktop/.
  - Quote: “Also available on Chrome , Web , Desktop , iOS , Android , API , MCP .”
- **Status**: active — <https://www.dragapp.com/pricing/> (verified 2026-07-17)
  - Note: dateModified":"2026-04-30T10:00:00+00:00"" — Pricing page content dated April 2026; sitemap shows many product pages (pricing, shared-inbox, automations) last modified 2026-07-09, and the site is actively shipping new features (Drag Agent, MCP s
- **Shared email inboxes**: Yes — <https://www.dragapp.com/shared-inbox/> (verified 2026-07-17)
  - Quote: “Connect support@, sales@, or any company email to visual boards shared with your team.”
- **Email assignment / ownership**: Yes — <https://www.dragapp.com/email-assignment/> (verified 2026-07-17)
  - Quote: “Assign any email to a team member with one click. They see it on their board immediately.”
- **Internal comments & @mentions**: Yes — <https://www.dragapp.com/team-chat/> (verified 2026-07-17)
  - Quote: “@mention a teammate to pull them in.”
- **Collision detection**: Yes — <https://www.dragapp.com/collision-detection/> (verified 2026-07-17)
  - Quote: “Drag detects when multiple team members view or draft a reply to the same email, and prevents duplicate responses before they happen.”
- **Shared drafts**: Yes — <https://www.dragapp.com/shared-drafts/> (verified 2026-07-17)
  - Quote: “Write a draft reply. Share it with your team for review. Multiple people can suggest edits before you hit send.”
- **Canned responses / templates**: Yes — <https://www.dragapp.com/email-templates/> (verified 2026-07-17)
  - Quote: “Create templates for your most common emails: welcome messages, shipping updates, refund confirmations, meeting follow-ups.”
- **Snooze & follow-up reminders**: Partial — <https://www.dragapp.com/task-management/> (verified 2026-07-17)
  - Note: Drag documents due-date reminders and Google Calendar alerts on cards; no dedicated 'snooze' feature distinct from Gmail's native Snoozed folder was found on official pages.
  - Quote: “Due dates and reminders Set deadlines on any card. Get alerts before they're due.”
- **Works on top of Gmail/Outlook**: Yes — <https://www.dragapp.com/chrome-extension/> (verified 2026-07-17)
  - Note: Gmail / Google Workspace only — no Outlook support found on official pages.
  - Quote: “Drag lives right inside Gmail”
- **Multi-channel (SMS/WhatsApp/social)**: Yes — <https://www.dragapp.com/whatsapp/> (verified 2026-07-17)
  - Note: WhatsApp is confirmed and generally available (Pro plan). A live-chat website widget is listed as "Early Access" on the pricing page; no SMS or social-media (Instagram/Facebook) channel support was fo
  - Quote: “Your whole team manages WhatsApp conversations from one place.”
- **Automation rules**: Yes — <https://www.dragapp.com/automation-rules/> (verified 2026-07-17)
  - Quote: “Condition-and-action rules for your shared inbox: assign, label, move, and escalate automatically, set up in minutes.”
- **Analytics & reporting**: Yes — <https://www.dragapp.com/reporting-analytics/> (verified 2026-07-17)
  - Quote: “Response times, email volume, resolution rates, workload distribution, per team member, per tag, per board.”
- **CRM integrations**: Yes — <https://www.dragapp.com/integrations-api/> (verified 2026-07-17)
  - Note: CRM sync (HubSpot, Salesforce) is delivered via Zapier per the integrations page, not a built-in dedicated CRM module.
  - Quote: “HubSpot Sync contacts and deals”
- **Free trial**: Yes — <https://www.dragapp.com/pricing/> (verified 2026-07-17)
  - Quote: “Start a 7-day free trial with no credit card required.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/