# Alternatives to Freshchat

Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshdesk and Freshsales.

Freshchat ranks #5 of 11 in Live chat software, with an Alt Score of 85. It is proprietary, freemium from $19/agent/mo and available on Web, iOS and Android. 12 of 12 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/freshchat/
Category: Live chat software

## Overview

- **Who it's for**: Support, sales, and marketing teams at businesses of any size that want to chat with customers on their website, mobile app, and messaging channels (WhatsApp, Facebook Messenger, Instagram) from one place.
- **What you get**: A website chat widget and in-app messenger, a shared team inbox with canned responses and routing, Freddy AI-powered chatbots for self-service, visitor/lead tracking, iOS and Android agent apps, and integrations with Freshdesk, Freshsales, Salesforce, Slack, Shopify, and 1,000+ Marketplace apps.
- **How it works**: Freshchat is a cloud-hosted product from Freshworks: teams install the chat widget or mobile SDK, then manage all conversations, bots, and channels from a unified web-based agent workspace, with pricing based on the number of active agent seats.

## Profile

- **License**: Proprietary (verified 2026-07-13)
- **Pricing model**: Freemium (verified 2026-07-13)
- **Starts at**: $19/agent/mo (verified 2026-07-13)
- **Platforms**: Web, iOS, Android
- **Status**: active (verified 2026-07-13)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web |
| 2 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android |
| 3 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS |
| 4 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows |
| 5 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web |
| 6 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android |
| 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web |
| 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android |
| 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux |
| 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Live chat software checklist | Freshchat | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Smartsupp |
|---|---|---|---|---|---|---|
| Pricing model | Freemium | Freemium | Subscription | Free | Freemium | Freemium |
| Starts at | $19/agent/mo | €105/month | $39/agent/mo | Free | $7/operator/mo | $17/mo |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, iOS, Android | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Windows, iOS, Android, Web |
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes | Yes | Yes |
| Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes |
| Co-browsing / screen share | No | Yes | Yes | Partial | Partial | ? |
| File sharing | Yes | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Self-hostable | No | No | Partial | No | No | No |
| Multilingual | Yes | Yes | Yes | Yes | Yes | Yes |
| Free tier | Yes | Yes | No | Yes | Yes | Yes |

## Sources

Sources for Freshchat. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Quote: “© 2026 Freshworks Inc. All Rights Reserved”
- **Pricing model**: Freemium — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Quote: “Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service $0 For up to 10 agents”
- **Starts at**: $19/agent/mo — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Note: Cheapest paid tier (Growth); a Free plan for up to 10 agents also exists at $0.
  - Quote: “Growth Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards $19 /agent/month, billed annually”
- **Platforms**: Web, iOS, Android — <https://www.freshworks.com/live-chat-software/drift-alternative/> (verified 2026-07-13)
  - Quote: “Freshchat also gives team members the liberty to engage, sell, and support from wherever they are with Android and iOS apps.”
- **Status**: active — <https://www.freshworks.com/live-chat-software/new-features/> (verified 2026-07-13)
  - Note: Product Updates page shows ongoing monthly feature releases; Freshchat is a first-party Freshworks product, not a separate acquisition.
  - Quote: “Enhancement File management - Freddy AI Agent Improved file management to offer more control over file visibility and usage for both AI agents and human agents.”
- **Website chat widget**: Yes — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Quote: “Chat widget on website and mobile apps”
- **Shared team inbox**: Yes — <https://www.freshworks.com/live-chat-software/team-inbox/> (verified 2026-07-13)
  - Quote: “Multiple channels. One inbox. Manage and reply to conversations from one workspace, regardless of the channel, including social media such as Facebook, WhatsApp, Apple Business Chat, Slack, LINE, webs”
- **Canned responses**: Yes — <https://www.freshworks.com/live-chat-software/drift-alternative/> (verified 2026-07-13)
  - Quote: “Freshchat automates tasks and brings team members closer to their goals in multiple ways. Some of the features that help get more done in lesser time includes Canned responses, Powerful search, Bulk a”
- **Chatbots / automation**: Yes — <https://www.freshworks.com/live-chat-software/features/chatbots/> (verified 2026-07-13)
  - Quote: “Freshworks enables teams to deploy intelligent chatbots across channels such as the web, social media, or messaging apps. Freshworks chatbots can deliver fast, personalized service anytime without the”
- **Co-browsing / screen share**: No — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Note: The full pricing feature matrix (Omnichannel Conversations, Analytics, Routing/SLA, Administration/Security) lists no co-browsing or screen-share capability across any plan; no Freshchat product page
  - Quote: “Omnichannel Conversations Chat widget on website and mobile apps Team inbox Email Social media messengers (Facebook, Instagram) Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Go”
- **File sharing**: Yes — <https://www.freshworks.com/live-chat-software/new-features/> (verified 2026-07-13)
  - Quote: “File management - Freddy AI Agent Improved file management to offer more control over file visibility and usage for both AI agents and human agents.”
- **Visitor tracking**: Yes — <https://www.freshworks.com/live-chat-software/drift-alternative/> (verified 2026-07-13)
  - Note: Page text has a source typo ("Identity" for "Identify"); quoted verbatim.
  - Quote: “Identity visitors who perform specific actions on the site with the powerful combination of events + attributes + user properties. Engage at the right moment with triggered messages.”
- **Mobile agent app**: Yes — <https://www.freshworks.com/live-chat-software/drift-alternative/> (verified 2026-07-13)
  - Quote: “Does Freshchat have a mobile SDK for users and a mobile app for team members? Yes. Freshchat's mobile SDK comes with powerful features like in-app chat support, native FAQs, push notifications, multil”
- **CRM / helpdesk integrations**: Yes — <https://www.freshworks.com/products/what-is-freshchat/> (verified 2026-07-13)
  - Quote: “Freshchat integrates with popular CRM, helpdesk, and e-commerce platforms like Freshdesk, Salesforce, Shopify, Slack, and more.”
- **Self-hostable**: No — <https://www.freshworks.com/live-chat/security/> (verified 2026-07-13)
  - Quote: “Freshchat is the market's premier cloud-based messaging solution, providing users with highly intelligent chatbots and extensive live chat capabilities.”
- **Multilingual**: Yes — <https://www.freshworks.com/live-chat-software/team-inbox/> (verified 2026-07-13)
  - Quote: “Make it your own Localize your Team Inbox to a language that you are comfortable with.”
- **Free tier**: Yes — <https://www.freshworks.com/live-chat-software/pricing/> (verified 2026-07-13)
  - Quote: “Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service $0 For up to 10 agents”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/