# Alternatives to Helpwise

Helpwise is a shared-inbox platform for managing team email plus SMS, WhatsApp, and social messages, with assignment, collision detection, and automation.

Helpwise ranks #3 of 8 in Shared inbox software, with an Alt Score of 96. It is proprietary, sold by subscription from $15/user/month and available on Web, iOS and Android. 13 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/helpwise/
Category: Shared inbox software

## Overview

- **Who it's for**: Customer support, sales, and ops teams who manage shared mailboxes like help@, sales@, or support@ and are outgrowing plain Gmail/Outlook or a shared login for handling customer conversations.
- **What you get**: A collaborative shared inbox that layers assignment, internal notes and @mentions, collision detection, shared drafts, saved replies, snooze/follow-up reminders, and automation rules on top of connected Gmail, Outlook, live chat, SMS, WhatsApp, and social channels, plus reporting and CRM integrations (HubSpot, Pipedrive, Zoho, and more).
- **How it works**: Teams connect their existing mailboxes and other channels (email, WhatsApp, SMS, Facebook, live chat) into Helpwise's own web, iOS, and Android apps, where conversations land in shared inboxes that agents can be assigned to, discuss internally, and respond to using saved replies, rules-based automation, and workload-balanced routing.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: $15/user/month (verified 2026-07-17)
- **Platforms**: Web, iOS, Android
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Drag](https://altcatalog.com/alternatives/drag.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 2 | [Front](https://altcatalog.com/alternatives/front.md) | 96 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Hiver](https://altcatalog.com/alternatives/hiver.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 4 | [Gmelius](https://altcatalog.com/alternatives/gmelius.md) | 89 | Proprietary | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| 5 | [Zoho TeamInbox](https://altcatalog.com/alternatives/zoho-teaminbox.md) | 89 | Proprietary | Web, iOS, Android |
| 6 | [Loop Email](https://altcatalog.com/alternatives/loop-email.md) | 83 | Proprietary | Web, macOS, Windows, iOS |
| 7 | [Trengo](https://altcatalog.com/alternatives/trengo.md) | 83 | Proprietary | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Shared inbox software checklist | Helpwise | Drag | Front | Hiver | Gmelius | Zoho TeamInbox |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Freemium | Subscription | Subscription |
| Starts at | $15/user/month | $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) | $25 USD/seat/month (Starter, billed annually, up to 10 seats) | $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) | $19/user/month (billed annually) | $5 USD/user/month (Starter plan, billed annually; $6/user/month billed monthly) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, iOS, Android | Web, Browser extension, iOS, Android | Web, Windows, macOS, iOS, Android | Web, Browser extension, iOS, Android | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android | Web, iOS, Android |
| Shared email inboxes | Yes | Yes | Yes | Yes | Yes | Yes |
| Email assignment / ownership | Yes | Yes | Yes | Yes | Yes | Yes |
| Internal comments & @mentions | Yes | Yes | Yes | Yes | Yes | Yes |
| Collision detection | Yes | Yes | Yes | Yes | Yes | No |
| Shared drafts | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses / templates | Yes | Yes | Yes | Yes | Yes | Yes |
| Snooze & follow-up reminders | Yes | Partial | Yes | Partial | Partial | Yes |
| Works on top of Gmail/Outlook | Partial | Yes | Partial | Yes | Yes | Partial |
| Multi-channel (SMS/WhatsApp/social) | Yes | Yes | Yes | Yes | No | Yes |
| Automation rules | Yes | Yes | Yes | Yes | Yes | Yes |
| Analytics & reporting | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Helpwise. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://helpwise.io/terms> (verified 2026-07-17)
  - Quote: “This MAIN SERVICE LEVEL AGREEMENT... is a legal agreement between You... and SaaS Labs US, Inc a Delaware corporation... that governs Your limited, non-exclusive, terminable right to use the Helpwise.”
- **Pricing model**: Subscription — <https://helpwise.io/pricing> (verified 2026-07-17)
  - Quote: “Simple plans for automating customer service”
- **Starts at**: $15/user/month — <https://helpwise.io/pricing> (verified 2026-07-17)
  - Note: Standard plan, billed monthly. Drops to $12/user/month if billed annually (Save 20%), per the page's billing toggle.
  - Quote: “$15 / user / month”
- **Platforms**: Web, iOS, Android — <https://helpwise.io/updates/helpwise-shared-inboxs-mobile-app/> (verified 2026-07-17)
  - Note: Web app is the primary product surface (app.helpwise.io, linked via signup/login across the site); this update page documents the companion iOS and Android apps.
  - Quote: “We have released the new update of Helpwise mobile app for both android and iOS.”
- **Status**: active — <https://helpwise.io/updates/jira-helpwise-integration/> (verified 2026-07-17)
  - Note: Dated September 24, 2024 on the /updates changelog, alongside an actively promoted 'Helpwise AI' feature launch on the main site.
  - Quote: “Helpwise x JIRA integration updates: Enhanced Workflows”
- **Shared email inboxes**: Yes — <https://helpwise.io/compare/front> (verified 2026-07-17)
  - Quote: “What makes Helpwise Shared Inbox the best Front alternative?”
- **Email assignment / ownership**: Yes — <https://helpwise.io/features/workload-balancing> (verified 2026-07-17)
  - Quote: “Automate query assignment based on workload”
- **Internal comments & @mentions**: Yes — <https://helpwise.io/features/notes-and-mentions> (verified 2026-07-17)
  - Quote: “Have discussions related to the specific customer query right inside the conversation thread by mentioning your team members or leaving notes.”
- **Collision detection**: Yes — <https://helpwise.io/features/collision-detection> (verified 2026-07-17)
  - Quote: “Get notified whenever a team member is replying to the same conversation as you at the same time and avoid duplicate replies.”
- **Shared drafts**: Yes — <https://helpwise.io/features/shared-drafts> (verified 2026-07-17)
  - Quote: “Just click on share draft and your team member will be able to edit the draft with you in real time.”
- **Canned responses / templates**: Yes — <https://helpwise.io/features/saved-replies> (verified 2026-07-17)
  - Quote: “Create templates of replies for queries and quickly respond to conversations with ease.”
- **Snooze & follow-up reminders**: Yes — <https://helpwise.io/features/snooze> (verified 2026-07-17)
  - Quote: “Don't have time to attend to a conversation and want to get back to it later? Or want to be reminded to send follow ups on a conversation? Use the snooze feature and get notified.”
- **Works on top of Gmail/Outlook**: Partial — <https://helpwise.io/features/gmail-team-inbox> (verified 2026-07-17)
  - Note: Helpwise is a standalone app that connects/syncs Gmail and Outlook mailboxes (see /features/microsoft-365-team-inbox for the Outlook equivalent); it is not a browser extension or plugin running inside
  - Quote: “Gmail is useless when it comes to providing collaborative email support. Helpwise provides a unique solution modeled after Gmail's simplistic user experience.”
- **Multi-channel (SMS/WhatsApp/social)**: Yes — <https://helpwise.io/features/whatsapp-team-inbox> (verified 2026-07-17)
  - Note: Pricing comparison table also lists Facebook, SMS and WhatsApp as supported channels (SMS/WhatsApp available on Premium+ plans, Facebook on all plans).
  - Quote: “Manage Whatsapp conversations along with queries from other channels in a single place with your team in a collaborative manner.”
- **Automation rules**: Yes — <https://helpwise.io/pricing> (verified 2026-07-17)
  - Note: Listed as a row under the pricing table's 'Automation' section, with per-plan limits of 3 (Standard), 25 (Premium), Unlimited* (Advanced).
  - Quote: “Rules”
- **Analytics & reporting**: Yes — <https://helpwise.io/features/analytics-reports> (verified 2026-07-17)
  - Quote: “Improve your customer support by analyzing team performance, query management reports, customer satisfaction reports and more.”
- **CRM integrations**: Yes — <https://helpwise.io/integrations/hubspot> (verified 2026-07-17)
  - Quote: “Empower your agents to view and update key customer information in your Hubspot CRM, directly from Helpwise.”
- **Free trial**: Yes — <https://helpwise.io/pricing> (verified 2026-07-17)
  - Quote: “Yes, you get a 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise 7 days for free. No credit card required.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/