# Alternatives to Hiver

Hiver turns Gmail into a shared inbox, letting teams assign, track, and collaborate on emails with notes, tags, and automations without leaving Google Workspace.

Hiver ranks #4 of 8 in Shared inbox software, with an Alt Score of 96. It is proprietary, freemium from $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) and available on Web, Browser extension, iOS and Android. 13 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/hiver/
Category: Shared inbox software

## Where Hiver stands out

- **Works on top of Gmail/Outlook** — 3 of 8 apps with a verified answer have this

## Overview

- **Who it's for**: Customer service, sales, HR, IT, and finance teams already living in Gmail or Outlook who want to run a shared helpdesk (support@, billing@, hr@) without adopting a separate ticketing tool.
- **What you get**: Shared inboxes with email assignment, collision detection, internal notes and @mentions, shared drafts, canned response templates, automation rules, dashboards/analytics, and CRM/tool integrations (Salesforce, HubSpot, Jira, NetSuite, and more), plus AI agents and an AI copilot for drafting and resolving requests; the Hiver Omni product extends this to live chat, WhatsApp, voice, and social channels in one workspace.
- **How it works**: Hiver in Gmail installs as a Chrome (or Safari) browser extension that turns Gmail itself into a helpdesk, while Hiver Omni runs as a standalone browser-based app that also connects to Microsoft 365/Outlook and other channels; iOS and Android mobile apps let teams manage shared Gmail and Outlook inboxes on the go.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Freemium (verified 2026-07-17)
- **Starts at**: $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) (verified 2026-07-17)
- **Platforms**: Web, Browser extension, iOS, Android
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Drag](https://altcatalog.com/alternatives/drag.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 2 | [Front](https://altcatalog.com/alternatives/front.md) | 96 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Helpwise](https://altcatalog.com/alternatives/helpwise.md) | 96 | Proprietary | Web, iOS, Android |
| 4 | [Gmelius](https://altcatalog.com/alternatives/gmelius.md) | 89 | Proprietary | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| 5 | [Zoho TeamInbox](https://altcatalog.com/alternatives/zoho-teaminbox.md) | 89 | Proprietary | Web, iOS, Android |
| 6 | [Loop Email](https://altcatalog.com/alternatives/loop-email.md) | 83 | Proprietary | Web, macOS, Windows, iOS |
| 7 | [Trengo](https://altcatalog.com/alternatives/trengo.md) | 83 | Proprietary | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Shared inbox software checklist | Hiver | Drag | Front | Helpwise | Gmelius | Zoho TeamInbox |
|---|---|---|---|---|---|---|
| Pricing model | Freemium | Subscription | Subscription | Subscription | Subscription | Subscription |
| Starts at | $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) | $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) | $25 USD/seat/month (Starter, billed annually, up to 10 seats) | $15/user/month | $19/user/month (billed annually) | $5 USD/user/month (Starter plan, billed annually; $6/user/month billed monthly) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, Browser extension, iOS, Android | Web, Browser extension, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android | Web, iOS, Android |
| Shared email inboxes | Yes | Yes | Yes | Yes | Yes | Yes |
| Email assignment / ownership | Yes | Yes | Yes | Yes | Yes | Yes |
| Internal comments & @mentions | Yes | Yes | Yes | Yes | Yes | Yes |
| Collision detection | Yes | Yes | Yes | Yes | Yes | No |
| Shared drafts | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses / templates | Yes | Yes | Yes | Yes | Yes | Yes |
| Snooze & follow-up reminders | Partial | Partial | Yes | Yes | Partial | Yes |
| Works on top of Gmail/Outlook | Yes | Yes | Partial | Partial | Yes | Partial |
| Multi-channel (SMS/WhatsApp/social) | Yes | Yes | Yes | Yes | No | Yes |
| Automation rules | Yes | Yes | Yes | Yes | Yes | Yes |
| Analytics & reporting | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Hiver. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://hiverhq.com/terms> (verified 2026-07-17)
  - Quote: “the Service uses, embodies, and contains confidential and proprietary information and technology of Hiver and/or its licensors, including trade secrets and intellectual property”
- **Status**: active — <https://hiverhq.com/pricing/hiver-in-gmail> (verified 2026-07-17)
  - Note: dateModified":"2026-06-17T10:39:05+05:30"" — Pricing page updated within the last month (today is 2026-07-17); site also lists 2026 events (CCW Las Vegas 2026) and a 2026 AI customer support report, indicating active ongoing development.
- **Pricing model**: Freemium — <https://hiverhq.com/pricing/hiver-in-gmail> (verified 2026-07-17)
  - Note: Free plan is $0/forever ("For teams just getting started with customer service"), with Growth/Pro/Elite paid tiers above it.
  - Quote: “Free forever”
- **Starts at**: $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) — <https://hiverhq.com/pricing/hiver-in-gmail> (verified 2026-07-17)
  - Note: Currency shown only as "$" on the pricing page; USD assumed as the site's default. Cheapest paid plan is Growth; a $0 Free plan also exists.
  - Quote: “Growth $ 25 $ 35 /user/month”
- **Platforms**: Web, Browser extension, iOS, Android — <https://hiverhq.com/hiver-chrome-extension> (verified 2026-07-17)
  - Note: Hiver in Gmail requires the Chrome (or Safari, per Terms) browser extension; Hiver Omni runs as a standalone web app. Mobile apps confirmed separately at hiverhq.com/mobile-app ("Hiver offers a mobile
  - Quote: “Try Hiver Omni. It runs right in your browser, with no extension to install.”
- **Shared email inboxes**: Yes — <https://hiverhq.com/products/hiver-in-gmail> (verified 2026-07-17)
  - Quote: “Hiver in Gmail turns it into a helpdesk — with shared inboxes like support@ and info@, cross-team collaboration, workflows, and AI.”
- **Email assignment / ownership**: Yes — <https://hiverhq.com/products/hiver-in-gmail> (verified 2026-07-17)
  - Quote: “Triage emails, route them to the right owner, distribute workload evenly, and track status at every step.”
- **Internal comments & @mentions**: Yes — <https://hiverhq.com/features/email-management> (verified 2026-07-17)
  - Quote: “Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.”
- **Collision detection**: Yes — <https://hiverhq.com/features/email-management> (verified 2026-07-17)
  - Quote: “Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction”
- **Shared drafts**: Yes — <https://hiverhq.com/products/hiver-in-gmail> (verified 2026-07-17)
  - Note: Stated in a customer testimonial quoted on the official product page.
  - Quote: “features like email templates, shared drafts, and conversation history”
- **Canned responses / templates**: Yes — <https://hiverhq.com/features/email-management> (verified 2026-07-17)
  - Quote: “you can enable AI Agents, draft templates, and configure rules without lengthy implementation cycles”
- **Snooze & follow-up reminders**: Partial — <https://hiverhq.com/features/email-management> (verified 2026-07-17)
  - Note: Follow-up automation is explicitly confirmed. A dedicated email-snooze feature is referenced by third-party search results pointing to help.hiverhq.com/email-tools/snoozing-emails-and-setting-reminder
  - Quote: “Automate triage, routing, and follow-ups to keep conversations moving without manual effort.”
- **Works on top of Gmail/Outlook**: Yes — <https://hiverhq.com/solutions/outlook-shared-mailbox> (verified 2026-07-17)
  - Note: Gmail support is the core product (Hiver in Gmail, browser extension); Outlook support is delivered via a Microsoft 365 connection rather than a browser extension.
  - Quote: “Hiver connects to Microsoft 365 and works on top of Outlook. Your team continues using the same email interface — Hiver adds helpdesk capabilities without replacing or migrating anything.”
- **Multi-channel (SMS/WhatsApp/social)**: Yes — <https://hiverhq.com/features/omnichannel-inbox> (verified 2026-07-17)
  - Note: Confirmed: live chat, WhatsApp, voice, and social. No explicit SMS channel was found; this is delivered via the Hiver Omni product.
  - Quote: “Hiver's cloud-based omnichannel solution brings together conversations from email, live chat, WhatsApp, voice, and social channels into one unified workspace.”
- **Automation rules**: Yes — <https://hiverhq.com/pricing/hiver-in-gmail> (verified 2026-07-17)
  - Quote: “Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.”
- **Analytics & reporting**: Yes — <https://hiverhq.com/features/reporting-analytics> (verified 2026-07-17)
  - Quote: “Build a dashboard to track every single metric your team cares about, then schedule it to land in everyone's inbox.”
- **CRM integrations**: Yes — <https://hiverhq.com/integrations> (verified 2026-07-17)
  - Quote: “Hiver offers native integrations with tools like Slack, Salesforce, HubSpot, NetSuite, Shopify, Asana, and Jira, so customer context flows directly into conversations.”
- **Free trial**: Yes — <https://hiverhq.com/pricing/hiver-in-gmail> (verified 2026-07-17)
  - Quote: “When you sign up, you instantly get access to our Elite plan for 7 days.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/