# Alternatives to ISL Online ISL Online (ISL Light / ISL AlwaysOn) is a Slovenia-based remote support platform offering attended and unattended access across Windows, Mac, Linux and mobile. It stands out in this category by shipping a fully self-hosted on-premise license alongside its cloud SaaS option, appealing to regulated organizations that need data-residency control, plus session recording, file transfer, and end-to-end encrypted sessions. ISL Online ranks #1 of 11 in Remote support tools, with an Alt Score of 90. It is proprietary, sold by subscription from €14.90/mo and available on Windows, macOS, Linux, iOS, Android and Web. 9 of 9 checklist rows are verified against a public source. Source: https://altcatalog.com/alternatives/isl-online/ Category: Remote support tools ## Where ISL Online stands out - **Self-hostable** — 4 of 9 apps with a verified answer have this - **E2E encryption** — 5 of 11 apps with a verified answer have this ## Overview - **Who it's for**: IT help desk teams, MSPs, and support technicians who need to remotely view and control customer or employee computers and mobile devices, either occasionally for ad-hoc support sessions or continuously for unattended access to managed machines. - **What you get**: A remote desktop application (ISL Light) for attended support sessions and an agent (ISL AlwaysOn) for unattended access, with session recording, a dual-panel file manager, in-session chat and video calling, RDP/SSH tunneling to devices behind firewalls, AES 256-bit end-to-end encrypted connections, and ready-made integrations with ticketing platforms such as ServiceNow, Freshdesk, and HaloITSM. - **How it works**: Desktop apps for Windows, macOS, and Linux, plus iOS and Android mobile apps and a browser-based Web Portal, connect through ISL Online's relay servers (or a direct peer-to-peer connection when available) using RSA/ECDSA key exchange and AES 256-bit encryption. The service is offered as a metered Cloud subscription with monthly or annual billing, or as a self-hosted server licence (ISL Conference Proxy) that keeps all connections and session data inside the customer's own infrastructure. ## Profile - **License**: Proprietary (verified 2026-07-30) - **Pricing model**: Subscription (verified 2026-07-30) - **Starts at**: €14.90/mo (verified 2026-07-30) - **Platforms**: Windows, macOS, Linux, iOS, Android, Web - **Status**: active (verified 2026-07-30) ## Ranked alternatives | # | App | Alt Score | Licence | Platforms | |---|-----|-----------|---------|-----------| | 1 | [BeyondTrust Remote Support](https://altcatalog.com/alternatives/beyondtrust-remote-support.md) | 85 | Proprietary | Windows, macOS, Linux, iOS | | 2 | [ConnectWise ScreenConnect](https://altcatalog.com/alternatives/connectwise-screenconnect.md) | 85 | Proprietary | Windows, macOS, Linux, iOS | | 3 | [Getscreen.me](https://altcatalog.com/alternatives/getscreen-me.md) | 85 | Proprietary | Windows, macOS, Linux, Android | | 4 | [Dameware Remote Everywhere](https://altcatalog.com/alternatives/dameware-remote-everywhere.md) | 80 | Proprietary | Windows, macOS, Linux, Android | | 5 | [Iperius Remote](https://altcatalog.com/alternatives/iperius-remote.md) | 80 | Proprietary | Windows, macOS, Linux, iOS | | 6 | [N-able Take Control](https://altcatalog.com/alternatives/n-able-take-control.md) | 80 | ? | Windows, macOS, Linux, iOS | | 7 | [Supremo](https://altcatalog.com/alternatives/supremo.md) | 75 | Proprietary | Windows, macOS, Android, iOS | | 8 | [RemotePC](https://altcatalog.com/alternatives/remotepc.md) | 70 | Proprietary | Windows, macOS, Linux, iOS | | 9 | [Zoho Assist](https://altcatalog.com/alternatives/zoho-assist.md) | 70 | Proprietary | Windows, macOS, Linux, iOS | | 10 | [HelpWire](https://altcatalog.com/alternatives/helpwire.md) | 60 | Proprietary | Windows, macOS, Linux | Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/ ## Feature comparison Legend: Yes / No / Partial / ? (not verified). | Remote support tools checklist | ISL Online | BeyondTrust Remote Support | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere | Iperius Remote | |---|---|---|---|---|---|---| | Pricing model | Subscription | Subscription | Subscription | Freemium | Subscription | Freemium | | Starts at | €14.90/mo | ? | $30 USD/month (One plan) | $149 (Personal Lifetime) | $972/yr | €8.39/mo | | License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | | Platforms | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, Android, Web, Browser extension | Windows, macOS, Linux, Android, iOS | Windows, macOS, Linux, iOS, Android | | Unattended access | Yes | Yes | Yes | Yes | Yes | Yes | | Session recording | Yes | Yes | Yes | Yes | Yes | Yes | | Multi-platform | Yes | Yes | Yes | Yes | Yes | Yes | | Free for personal use | No | No | No | Yes | ? | Yes | | Self-hostable | Yes | Yes | Yes | Yes | No | No | | E2E encryption | Yes | Partial | Partial | Partial | Yes | Yes | | File transfer | Yes | Yes | Yes | Yes | Yes | Yes | | Ticketing integration | Yes | Yes | Yes | Partial | Yes | No | | Mobile device support | Yes | Yes | Yes | Partial | Yes | Yes | ## Sources Sources for ISL Online. Each alternative is sourced on its own page. - **Platforms**: Windows, macOS, Linux, iOS, Android, Web — (verified 2026-07-30) - Note: Same page also lists a browser-based Web Portal ("Log into your ISL Online account through your browser to start a remote desktop session") and Mobile App support for iOS and Android. - Quote: “For the best remote desktop experience, download and install the ISL Light application on your Windows, macOS, or Linux computer.” - **Status**: active — (verified 2026-07-30) - Note: Changelog shows an active June 2026 release across ISL Light, ISL AlwaysOn, and ISL Conference Proxy (server licence). - Quote: “ISL Light 5.0.2551.117 ... Server License: All updates have the release date set to 2026-06-24” - **License**: Proprietary — (verified 2026-07-30) - Note: Proprietary EULA published by ISL Remote d.o.o. (Slovenia); no open-source license found, no public GitHub org/repo. - Quote: “The Customer is prohibited from accessing or using... for reverse engineering, decompiling, disassembling, or circumventing technical limitations of the Software” - **Pricing model**: Subscription — (verified 2026-07-30) - Note: Cloud plans are billed monthly or annually. A time-limited 15-day Free Trial exists but is not a permanent free tier; a Pay-Per-Use (Prepaid) plan is also mentioned in the License Agreement. Self-host - Quote: “Choose Your Perfect Plan / Starter / Cloud License / €14,90 /mo billed at €178,80 /year” - **Starts at**: €14.90/mo — (verified 2026-07-30) - Note: Cheapest paid Cloud tier (Starter, 1 user), billed at €178.80/year, prices shown in EUR on the default (gb/en) path, tax not included. The self-hosted server licence starts higher, at €39.90/mo (€478. - Quote: “Starter / Cloud License / €14,90 /mo billed at €178,80 /year / 1 licensed user” - **Unattended access**: Yes — (verified 2026-07-30) - Note: Delivered via the ISL AlwaysOn agent. - Quote: “Access and securely manage your unattended remote devices from anywhere, ensuring you remain productive and connected at all times.” - **Session recording**: Yes — (verified 2026-07-30) - Quote: “Configure automatic session recording as an additional security measure or to prevent potential disputes. Capture screen sharing, chat, audio, and video.” - **Multi-platform**: Yes — (verified 2026-07-30) - Note: Same page confirms mobile apps for iOS/Android and a browser-based Web Portal in addition to desktop. - Quote: “For the best remote desktop experience, download and install the ISL Light application on your Windows, macOS, or Linux computer.” - **Free for personal use**: No — (verified 2026-07-30) - Note: Only a 15-day, feature-limited Free Trial is offered; the License Agreement confirms it is 'provided solely for evaluation purposes' with no permanent free personal-use tier. All other plans (Starter, - Quote: “Free Trial / Cloud License / €0,00 / Free for 15 days” - **Self-hostable**: Yes — (verified 2026-07-30) - Note: Self-hosted server licence is called ISL Conference Proxy; it is a separate proprietary licence/pricing track from the Cloud plans (Self-Hosted tier starts at €39.90/mo per the pricing page). - Quote: “Meet strict security requirements, plus enjoy privacy and full independence by installing ISL Online on your server(s). All remote connections are then established through the server(s) in your compan” - **E2E encryption**: Yes — (verified 2026-07-30) - Quote: “Regardless of the connection type (Standard Connection or Direct Connection), the content of the Remote Desktop Data Stream between the local and remote computer is transferred through a secure tunnel” - **File transfer**: Yes — (verified 2026-07-30) - Quote: “Transfer files quickly and securely between computers during a remote desktop session. The dual-panel File Manager allows fast navigation and enables you to manage files and folders on both the local ” - **Ticketing integration**: Yes — (verified 2026-07-30) - Note: Also lists ready-made integrations with Freshworks/Freshdesk and HaloITSM on the same page. - Quote: “The ISL Light integration allows ServiceNow users to securely launch and manage remote desktop sessions directly from within ServiceNow tickets.” - **Mobile device support**: Yes — (verified 2026-07-30) - Note: Listed as an included feature on every Cloud/Server plan tier; features.htm additionally offers iOS and Android apps for both operators and end users. - Quote: “Mobile device support” --- Ranked by verified data, never by who paid. https://altcatalog.com/trust/