# Alternatives to JivoChat

JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking, and CRM integrations.

JivoChat ranks #10 of 11 in Live chat software, with an Alt Score of 70. It is proprietary, freemium from $28/agent/mo and available on Web, Windows, macOS, Linux, Android and iOS. 12 of 12 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/jivochat/
Category: Live chat software

## Overview

- **Who it's for**: Small and mid-sized business teams — sales, support, and marketing — who want to talk to website visitors and social/messaging customers (WhatsApp, Instagram, Facebook, Telegram) from one shared app instead of juggling separate inboxes.
- **What you get**: A website live chat widget plus an omnichannel agent app that pools messages from chat, WhatsApp, Instagram, Facebook, Telegram and email, with canned responses, visitor monitoring, chatbot integration, a built-in CRM, and paid add-ons for telephony and video calls with screen sharing.
- **How it works**: You install the JivoChat widget code on your website (or connect messenger channels), then agents respond from the JivoChat web app, desktop app (Windows/Mac/Linux), or mobile app (iOS/Android); conversations, visitor data, and deals are tracked centrally, with automation available via canned responses and third-party or built-in chatbots.

## Profile

- **License**: Proprietary (verified 2026-07-13)
- **Pricing model**: Freemium (verified 2026-07-13)
- **Starts at**: $28/agent/mo (verified 2026-07-13)
- **Platforms**: Web, Windows, macOS, Linux, Android, iOS
- **Status**: active (verified 2026-07-13)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web |
| 2 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android |
| 3 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS |
| 4 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows |
| 5 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android |
| 6 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web |
| 7 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android |
| 8 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web |
| 9 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android |
| 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Live chat software checklist | JivoChat | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
| Pricing model | Freemium | Freemium | Subscription | Free | Freemium | Freemium |
| Starts at | $28/agent/mo | €105/month | $39/agent/mo | Free | $7/operator/mo | $19/agent/mo |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, Windows, macOS, Linux, Android, iOS | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Web, iOS, Android |
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Partial | Yes | Yes | Yes | Yes | Yes |
| Chatbots / automation | Partial | Yes | Yes | Yes | Yes | Yes |
| Co-browsing / screen share | Partial | Yes | Yes | Partial | Partial | No |
| File sharing | Partial | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Partial | Yes | Yes | Yes | Yes | Yes |
| Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM / helpdesk integrations | Partial | Yes | Yes | Yes | Yes | Yes |
| Self-hostable | No | No | Partial | No | No | No |
| Multilingual | Yes | Yes | Yes | Yes | Yes | Yes |
| Free tier | Yes | Yes | No | Yes | Yes | Yes |

## Sources

Sources for JivoChat. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.jivochat.com/terms/> (verified 2026-07-13)
  - Quote: “You will not remove any copyright, proprietary or licensing notices from the widget or Launching Code provided by JivoChat.”
- **Pricing model**: Freemium — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Note: Free plan ($0) coexists with paid Basic/Professional/Enterprise tiers starting at $28/agent/mo.
  - Quote: “FREE Free Attend to customers via chat and social networks in a single application $0”
- **Starts at**: $28/agent/mo — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Quote: “BASE Basic Approach customers via chat and boost your conversions $28 Per agent per month if billed annually”
- **Platforms**: Web, Windows, macOS, Linux, Android, iOS — <https://www.jivochat.com/apps/> (verified 2026-07-13)
  - Note: Same /apps/ page also confirms an Android app ("Mobile App for Android"), a browser-based web app ("Chat with your website visitors via the JivoChat browser interface"), and iOS (page copy "the JivoCh
  - Quote: “JivoChat works seamlessly across all major devices Windows, Mac or Linux”
- **Status**: active — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Quote: “© 2026 LLC TECNOLOGY DISTRIBUTION LTDA”
- **Website chat widget**: Yes — <https://www.jivochat.com/features/> (verified 2026-07-13)
  - Quote: “JivoChat live chat is a fast way to engage your website visitors in conversations and turn them into customers”
- **Shared team inbox**: Yes — <https://www.jivochat.com/features/> (verified 2026-07-13)
  - Note: Omnichannel messages (WhatsApp, Telegram, Facebook, Instagram, Viber, email) are consolidated into one app; included even on the Free plan (up to 2 agents).
  - Quote: “Share dialogues with other agents, invite specialists to join the chat and work with clients together”
- **Canned responses**: Partial — <https://www.jivochat.com/help/agentapp/quick-phrases.html> (verified 2026-07-13)
  - Note: Per the pricing comparison table, quick phrases are included on Basic/Professional/Enterprise plans ($28/agent/mo and up) but not on the Free plan.
  - Quote: “Quick phrases are a very useful feature offered in our PRO version to help speed up support and standardize common responses sent in chat.”
- **Chatbots / automation**: Partial — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Note: Per the pricing comparison table, native Chatbot Integration is included on Professional ($42/agent/mo) and Enterprise plans only, not on Basic or Free.
  - Quote: “Chatbot Integration”
- **Co-browsing / screen share**: Partial — <https://www.jivochat.com/help/functions/video-calls.html> (verified 2026-07-13)
  - Note: Screen sharing is bundled only with the Video Calls add-on, sold separately (~$23/agent/mo) on top of any plan including Free; not a standalone co-browsing feature.
  - Quote: “We are happy to introduce our new feature: video calls via chat with screen sharing.”
- **File sharing**: Partial — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Note: Per the pricing comparison table this is included on Basic plan and up ($28/agent/mo), not on the Free plan.
  - Quote: “Send and receive files from visitors”
- **Visitor tracking**: Partial — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Note: Listed as a Basic-plan addition ("All free features and: ... Real-time monitoring of visitors"); not included in the Free plan.
  - Quote: “Real-time monitoring of visitors”
- **Mobile agent app**: Yes — <https://www.jivochat.com/apps/> (verified 2026-07-13)
  - Quote: “Interact with your website visitors wherever you are with the JivoChat app for iOS or Android – and you'll never miss a sale.”
- **CRM / helpdesk integrations**: Partial — <https://www.jivochat.com/help/integrations/pipedrive-integration.html> (verified 2026-07-13)
  - Note: Third-party CRM/helpdesk integrations vary by plan — e.g. Pipedrive requires Professional+, while Zendesk ticketing integration is available from Basic ($28/agent/mo) up; not available on the Free pla
  - Quote: “Included for free in plans VIP PRO”
- **Self-hostable**: No — <https://www.jivochat.com/security/> (verified 2026-07-13)
  - Note: JivoChat is a cloud-hosted SaaS service; no self-hosted/on-premise option is documented.
  - Quote: “JivoChat uses data centers in three main regions — United States, South-East Asia, and the European Union provided by OVHCloud.”
- **Multilingual**: Yes — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Note: Included on all plans, including Free, per the pricing comparison table.
  - Quote: “Customizable chat widget in 25 languages”
- **Free tier**: Yes — <https://www.jivochat.com/pricing/> (verified 2026-07-13)
  - Quote: “Attend to customers via chat and social networks in a single application $0”

---
Ranked by verified data, never by who paid. https://altcatalog.com/trust/