# Alternatives to Lime Connect (formerly Userlike)

Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after four years under Lime Technologies. Product, pricing, and features carried over unchanged under the new name; it remains popular with German/EU businesses for its EU-hosted data, and long-standing recognition in the category continues under the new brand.

Lime Connect (formerly Userlike) ranks #1 of 11 in Live chat software, with an Alt Score of 93. It is proprietary, freemium from €105/month and available on the web. 12 of 12 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/lime-connect/
Category: Live chat software

## Where Lime Connect (formerly Userlike) stands out

- **Co-browsing / screen share** — 2 of 9 apps with a verified answer have this

## Overview

- **Who it's for**: Sales and support teams that want a website chat widget plus multichannel messaging (WhatsApp, email, Instagram, Facebook Messenger, SMS) in one inbox, including companies in the EU that require GDPR-compliant, Germany-hosted data storage. Plans range from a free single-seat website-chat setup up to enterprise deployments with SSO and dedicated account management.
- **What you get**: A website chat widget (Website Messenger), a shared Message Center inbox that unifies all channels for a team, message templates (canned responses), AI chatbot/Copilot automation, video calls and screen sharing, file sharing, visitor/contact tracking, a mobile agent app, and integrations with CRM, helpdesk, and e-commerce tools such as Salesforce, Hubspot, Freshdesk, and Shopify.
- **How it works**: A business adds a small HTML snippet to its website to enable the chat widget; incoming conversations from the widget and other connected channels land in the shared Message Center, where human agents (via desktop or mobile app) or an AI agent/chatbot respond, with routing by groups/skills, message templates, live translation, and optional handover between AI and humans. Connected CRM/helpdesk integrations sync conversation data to external tools.

## Profile

- **License**: Proprietary (verified 2026-07-30)
- **Pricing model**: Freemium (verified 2026-07-30)
- **Starts at**: €105/month (verified 2026-07-30)
- **Platforms**: Web
- **Status**: active (verified 2026-07-30)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android |
| 2 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows |
| 4 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android |
| 5 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web |
| 6 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android |
| 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web |
| 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android |
| 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux |
| 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Live chat software checklist | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat | Smartsupp |
|---|---|---|---|---|---|---|
| Pricing model | Freemium | Subscription | Free | Freemium | Freemium | Freemium |
| Starts at | €105/month | $39/agent/mo | Free | $7/operator/mo | $19/agent/mo | $17/mo |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Web, iOS, Android | Windows, iOS, Android, Web |
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes | Yes | Yes |
| Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes |
| Co-browsing / screen share | Yes | Yes | Partial | Partial | No | ? |
| File sharing | Yes | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Self-hostable | No | Partial | No | No | No | No |
| Multilingual | Yes | Yes | Yes | Yes | Yes | Yes |
| Free tier | Yes | No | Yes | Yes | Yes | Yes |

## Sources

Sources for Lime Connect (formerly Userlike). Each alternative is sourced on its own page.

- **Pricing model**: Freemium — <https://connect.lime-technologies.com/en/pricing/> (verified 2026-07-30)
  - Note: Free plan (1 seat, 1 channel, 200 conversations) sits alongside paid Pro and Enterprise plans on the same pricing page.
  - Quote: “Free Simple chat setup for your website. 0 € /month*”
- **License**: Proprietary — <https://connect.lime-technologies.com/en/legal/terms/> (verified 2026-07-30)
  - Note: Commercial SaaS terms of service; no open-source license or public repo found.
  - Quote: “Lime Connect grants to Customer the non-exclusive, non-transferable, non-sublicensable and unlimited right to use the Services within the scope and limited to the term of the agreement.”
- **Starts at**: €105/month — <https://connect.lime-technologies.com/en/pricing/> (verified 2026-07-30)
  - Note: Monthly billing shown; page also lists 87 €/month with annual billing. Prices exclude VAT and are shown on the /en/ (EUR) path. Enterprise tier is quote-only ('On request').
  - Quote: “Pro Multi-channel customer communication, enhanced by AI. From 105 € /month*”
- **Platforms**: Web — <https://connect.lime-technologies.com/en/products/messaging/website-chat/> (verified 2026-07-30)
  - Note: Widget and agent dashboard (Message Center) are web-based. A mobile agent app also exists (see Mobile agent app cell) but the site does not name iOS/Android specifically, so it was not added to this O
  - Quote: “Just copy and paste a small HTML snippet into your website – and you’re ready to go.”
- **Status**: active — <https://connect.lime-technologies.com/en/blog/> (verified 2026-07-30)
  - Note: Blog sitemap lastmod is 2026-07-29 (one day before research date); recent posts cover a 2025/2026 rebrand from Userlike to Lime Connect and a new Connect AI / Workflows product line.
  - Quote: “Introducing Connect AI: A New Chapter for Customer Service”
- **Website chat widget**: Yes — <https://connect.lime-technologies.com/en/products/messaging/website-chat/> (verified 2026-07-30)
  - Quote: “Always just a click away, with our best-in-class Website Messenger.”
- **Shared team inbox**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “Agents stay focused with their own inbox for active chats, but can jump in and help from the shared team inbox whenever needed.”
- **Canned responses**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Note: Branded 'Message Templates' on this page; the pricing feature table lists the same capability as 'Macros'.
  - Quote: “Message Templates Create ready-to-use responses for frequent inquiries. Edit them as needed or send them instantly”
- **Chatbots / automation**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “Let your AI agent handle the busywork. So your team can focus on complex issues and high-value leads that need a human touch.”
- **Co-browsing / screen share**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “Calls with screensharing Easily switch from customer chats to video calls and screen sharing.”
- **File sharing**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “Securely exchange files with your customers. Benefit from full media support with smart message previews.”
- **Visitor tracking**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “Our smart contact profiles provide you with key details such as email, location, and conversation history, plus a record of URLs they visited on your website”
- **Mobile agent app**: Yes — <https://connect.lime-technologies.com/en/products/messaging/mobile-app/> (verified 2026-07-30)
  - Quote: “Stay connected with your customers wherever you are, with your favorite Lime Connect features on your phone.”
- **CRM / helpdesk integrations**: Yes — <https://connect.lime-technologies.com/en/integrations/> (verified 2026-07-30)
  - Note: Integrations page also lists Salesforce, Hubspot, Pipedrive, Help Scout, Lime CRM among others.
  - Quote: “With the Lime Connect integration you can create tickets out of conversations or offline messages and send them to your Freshdesk account.”
- **Self-hostable**: No — <https://connect.lime-technologies.com/en/products/data-privacy/> (verified 2026-07-30)
  - Note: Data-privacy page consistently describes a vendor-hosted (Germany) architecture with no mention of a self-hosted/on-premise deployment option.
  - Quote: “All data is stored on ISO 27001-certified servers in Germany”
- **Multilingual**: Yes — <https://connect.lime-technologies.com/en/products/messaging/message-center/> (verified 2026-07-30)
  - Quote: “AI live translations Automatically translate messages into 30 languages. Offer global support with any team, without switching tools.”
- **Free tier**: Yes — <https://connect.lime-technologies.com/en/pricing/> (verified 2026-07-30)
  - Note: Free plan includes 1 seat, 1 channel, and 200 conversations.
  - Quote: “Free Simple chat setup for your website. 0 € /month*”

---
Ranked by verified data, never by who paid. https://altcatalog.com/trust/