# Alternatives to LiveAgent

LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard. Founded in 2004 by Quality Unit, it is used by roughly 7,000-15,000 businesses across 29 languages and integrates with 200+ tools.

LiveAgent ranks #7 of 11 in Live chat software, with an Alt Score of 78. It is sold by subscription from $15/agent/mo (billed annually) and available on Web, iOS and Android. 12 of 12 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/liveagent/
Category: Live chat software

## Overview

- **Who it's for**: LiveAgent is aimed at customer service and support teams that need to manage email, live chat, social media, and call center inquiries from one shared workspace, ranging from small support teams to larger multi-agent operations.
- **What you get**: The product provides a universal inbox for email, chat, and social channels, a website chat widget with visitor tracking, canned messages/macros, an AI chatbot and automation rules, a built-in CRM plus third-party CRM/helpdesk integrations, native iOS and Android agent apps, and multilingual support in 43 languages.
- **How it works**: LiveAgent is delivered as vendor-hosted, multi-tenant cloud software billed as a per-agent monthly or annual subscription (with a 30-day free trial and no permanent free plan); customers can choose which regional data center (US, Europe, or Asia) hosts their data but do not run the software on their own infrastructure.

## Profile

- **Pricing model**: Subscription (verified 2026-07-30)
- **Starts at**: $15/agent/mo (billed annually) (verified 2026-07-30)
- **Platforms**: Web, iOS, Android
- **Status**: active (verified 2026-07-30)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web |
| 2 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android |
| 3 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS |
| 4 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows |
| 5 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android |
| 6 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web |
| 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web |
| 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android |
| 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux |
| 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Live chat software checklist | LiveAgent | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Freemium | Subscription | Free | Freemium | Freemium |
| Starts at | $15/agent/mo (billed annually) | €105/month | $39/agent/mo | Free | $7/operator/mo | $19/agent/mo |
| License | ? | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, iOS, Android | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Web, iOS, Android |
| Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes | Yes | Yes |
| Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes |
| Co-browsing / screen share | No | Yes | Yes | Partial | Partial | No |
| File sharing | Yes | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Self-hostable | No | No | Partial | No | No | No |
| Multilingual | Yes | Yes | Yes | Yes | Yes | Yes |
| Free tier | No | Yes | No | Yes | Yes | Yes |

## Sources

Sources for LiveAgent. Each alternative is sourced on its own page.

- **Starts at**: $15/agent/mo (billed annually) — <https://www.liveagent.com/pricing/> (verified 2026-07-30)
  - Note: $15/agent/mo is the standard annual-billed rate for the Small plan; month-to-month billing is $19/agent/mo. A time-limited 33% new-user promo (code SUMMER-33Y/SUMMER-33M) currently drops these to $10/
  - Quote: “$15 $10 Save 33% per month billed annually for new users (until January 1st, 2027)”
- **Platforms**: Web, iOS, Android — <https://www.liveagent.com/features/ios/> (verified 2026-07-30)
  - Note: Android confirmed via https://www.liveagent.com/features/android/ ("LiveAgent offers a native Android app for customer support"). No evidence of native Windows/macOS desktop apps or a browser extensio
  - Quote: “LiveAgent offers a native iOS app for your favorite mobile device”
- **Pricing model**: Subscription — <https://www.liveagent.com/pricing/> (verified 2026-07-30)
  - Quote: “LiveAgent offers three subscription tiers: Small subscription for $15 per agent, Medium subscription for $29 per agent, and Large for $49 per agent.”
- **Status**: active — <https://www.liveagent.com/blog/liveagent-july-2026-product-update/> (verified 2026-07-30)
  - Quote: “July 2026 product update: the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI ticket summary, a revamped ticket transfer control”
- **Website chat widget**: Yes — <https://www.liveagent.com/features/chat-button/> (verified 2026-07-30)
  - Quote: “A chat button is a customizable widget that enables customers to initiate real-time conversations with your support team directly from your website.”
- **Shared team inbox**: Yes — <https://www.liveagent.com/features/universal-inbox/> (verified 2026-07-30)
  - Quote: “LiveAgent's universal inbox centralizes emails, calls, social media, and chats into one dashboard, boosting agent efficiency.”
- **Canned responses**: Yes — <https://www.liveagent.com/features/canned-messages-macros/> (verified 2026-07-30)
  - Quote: “LiveAgent users can answer questions with canned responses on the following channels: Email Live chat Tickets submitted via the customer portal”
- **Chatbots / automation**: Yes — <https://www.liveagent.com/features/chatbot/> (verified 2026-07-30)
  - Quote: “LiveAgent's AI-powered chatbot automates customer interactions, improves response times, and reduces agent workload.”
- **Co-browsing / screen share**: No — <https://www.liveagent.com/features/video-chat/> (verified 2026-07-30)
  - Note: LiveAgent's real-time interaction feature set is a browser-based video/voice call; no co-browsing or screen-sharing capability is described anywhere on the features pages or main features index.
  - Quote: “Sum-up of the core functions: Real-time video call Video call and chat simultaneously (often called chat video call) Browser-based – doesn't need any 3rd party app”
- **File sharing**: Yes — <https://www.liveagent.com/features/attachments/> (verified 2026-07-30)
  - Note: Ticket and chat attachments are capped at 128 MB each per the same page.
  - Quote: “LiveAgent allows users to drag & drop files (images, voice recordings, videos, documents, etc.) inside: Ticket fields (emails) Chats”
- **Visitor tracking**: Yes — <https://www.liveagent.com/features/website-visitor-tracking-feature/> (verified 2026-07-30)
  - Quote: “LiveAgent's website visitor tracking feature lets you see the URL your customer is on during chats, enhancing... support experience.”
- **Mobile agent app**: Yes — <https://www.liveagent.com/features/ios/> (verified 2026-07-30)
  - Note: Native Android app confirmed separately at https://www.liveagent.com/features/android/.
  - Quote: “With LiveAgent's iOS app, you have complete access to your help desk system from anywhere.”
- **CRM / helpdesk integrations**: Yes — <https://www.liveagent.com/features/help-desk-integrations/> (verified 2026-07-30)
  - Note: LiveAgent also ships a built-in CRM (https://www.liveagent.com/features/crm/) plus third-party CRM integrations such as PipeDrive, SharpSpring and Highrise.
  - Quote: “Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API.”
- **Self-hostable**: No — <https://www.liveagent.com/security-privacy-policy/> (verified 2026-07-30)
  - Note: Customers only choose a regional data center (US/Europe/Asia); LiveAgent is vendor-hosted multi-tenant SaaS with no customer-run/self-hosted deployment offered.
  - Quote: “LiveAgent hosts data in multiple data centers based on your preference or geographical location in the United States, Europe, and Asia.”
- **Multilingual**: Yes — <https://www.liveagent.com/features/multilingual-support/> (verified 2026-07-30)
  - Quote: “LiveAgent currently supports 43 languages and new translations are added regularly.”
- **Free tier**: No — <https://www.liveagent.com/pricing/> (verified 2026-07-30)
  - Note: No permanent free plan is listed on the pricing page — only a 30-day free trial with no credit card required; all tiers (Small/Medium/Large/Enterprise) are paid per-agent subscriptions.
  - Quote: “LiveAgent offers a free 30-day trial for each subscription.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/