# Alternatives to Loop Email

Loop Email is a shared-inbox and internal-chat app that lets teams manage shared mailboxes, assign messages, and chat alongside emails.

Loop Email ranks #7 of 8 in Shared inbox software, with an Alt Score of 83. It is proprietary, sold by subscription from €15/user/month and available on Web, macOS, Windows, iOS and Android. 12 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/loop-email/
Category: Shared inbox software

## Overview

- **Who it's for**: Support, sales, and operations teams who manage shared mailboxes like info@ or support@ and need clear ownership without endless CC chains.
- **What you get**: Shared inboxes with owner assignment and status tracking, an internal side-chat with @mentions and collision detection, shared drafts for review before sending, canned response templates, snooze/follow-up, automation rules with SLAs, and reporting dashboards.
- **How it works**: You connect your team's existing Gmail, Outlook, Exchange, or IMAP mailboxes into Loop's standalone app (web, Mac, Windows, iOS, Android), then collaborate on incoming email inside Loop via internal chat, assignment, rules, and templates rather than forwarding messages back and forth.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: €15/user/month (verified 2026-07-17)
- **Platforms**: Web, macOS, Windows, iOS, Android
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Drag](https://altcatalog.com/alternatives/drag.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 2 | [Front](https://altcatalog.com/alternatives/front.md) | 96 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Helpwise](https://altcatalog.com/alternatives/helpwise.md) | 96 | Proprietary | Web, iOS, Android |
| 4 | [Hiver](https://altcatalog.com/alternatives/hiver.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 5 | [Gmelius](https://altcatalog.com/alternatives/gmelius.md) | 89 | Proprietary | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| 6 | [Zoho TeamInbox](https://altcatalog.com/alternatives/zoho-teaminbox.md) | 89 | Proprietary | Web, iOS, Android |
| 7 | [Trengo](https://altcatalog.com/alternatives/trengo.md) | 83 | Proprietary | Web |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Shared inbox software checklist | Loop Email | Drag | Front | Helpwise | Hiver | Gmelius |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Subscription | Freemium | Subscription |
| Starts at | €15/user/month | $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) | $25 USD/seat/month (Starter, billed annually, up to 10 seats) | $15/user/month | $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) | $19/user/month (billed annually) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web, macOS, Windows, iOS, Android | Web, Browser extension, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Web, Browser extension, iOS, Android | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| Shared email inboxes | Yes | Yes | Yes | Yes | Yes | Yes |
| Email assignment / ownership | Yes | Yes | Yes | Yes | Yes | Yes |
| Internal comments & @mentions | Yes | Yes | Yes | Yes | Yes | Yes |
| Collision detection | Yes | Yes | Yes | Yes | Yes | Yes |
| Shared drafts | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned responses / templates | Yes | Yes | Yes | Yes | Yes | Yes |
| Snooze & follow-up reminders | Yes | Partial | Yes | Yes | Partial | Partial |
| Works on top of Gmail/Outlook | Partial | Yes | Partial | Partial | Yes | Yes |
| Multi-channel (SMS/WhatsApp/social) | No | Yes | Yes | Yes | Yes | No |
| Automation rules | Yes | Yes | Yes | Yes | Yes | Yes |
| Analytics & reporting | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM integrations | ? | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Loop Email. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.intheloop.io/terms/> (verified 2026-07-17)
  - Quote: “we grant you a personal, nonexclusive, non-transferable and fully revocable license to download and use our Apps for your internal, non-commercial, email use”
- **Pricing model**: Subscription — <https://www.intheloop.io/pricing/> (verified 2026-07-17)
  - Note: Per-user monthly or annual billing across Starter/Pro/Enterprise tiers; no free tier.
  - Quote: “15€ per user/month”
- **Starts at**: €15/user/month — <https://www.intheloop.io/pricing/> (verified 2026-07-17)
  - Note: Starter plan, cheapest paid tier; requires a minimum of 3 users.
  - Quote: “15€ per user/month, billed monthly, minimum 3 users”
- **Platforms**: Web, macOS, Windows, iOS, Android — <https://www.intheloop.io/install/ios/> (verified 2026-07-17)
  - Note: Page title confirms iOS ('Download and Install Loop Email iOS mobile app'). Web app separately confirmed at help.intheloop.io/web-app/welcome-to-loop-web-app: 'Loop Web App is an opportunity for users
  - Quote: “Looking for Windows, Mac or Android apps?”
- **Status**: active — <https://www.intheloop.io/learn-more/cbxchangelog/whats-changed-in-loop/> (verified 2026-07-17)
  - Note: Changelog shows version 7.10.2 dated April 24, 2026, with prior releases in Feb 2026 and Nov 2025 — regular ongoing updates.
  - Quote: “This release delivers a powerful new admin control, smarter notifications, and a long-requested usability improvement.”
- **Shared email inboxes**: Yes — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Quote: “Manage emails as a team with a simple yet powerful shared inbox”
- **Email assignment / ownership**: Yes — <https://www.intheloop.io/shared-inbox/> (verified 2026-07-17)
  - Quote: “Each message has a clear owner so that the entire team knows who's in charge or responding.”
- **Internal comments & @mentions**: Yes — <https://www.intheloop.io/blog/mentions-and-optional-email-usage/> (verified 2026-07-17)
  - Note: Internal side-chat also confirmed on features page: 'Start a private side chat on any email thread and resolve enquiries within minutes.'
  - Quote: “Loop Email's new feature is available by typing '@' and writing your contacts or groups name.”
- **Collision detection**: Yes — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Quote: “Prevent sending multiple replies by mistake with collision detection flagging”
- **Shared drafts**: Yes — <https://www.intheloop.io/learn-more/cbxchangelog/whats-changed-in-loop/> (verified 2026-07-17)
  - Quote: “Collaboration made easy! You can now share your email drafts with teammates. Whether you need a quick review or final approval, it's all possible — before hitting send.”
- **Canned responses / templates**: Yes — <https://www.intheloop.io/shared-inbox/> (verified 2026-07-17)
  - Quote: “Create templates that your team can use whenever they're responding to a message.”
- **Snooze & follow-up reminders**: Yes — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Quote: “Snooze a conversation for a period of time to keep your inbox organized”
- **Works on top of Gmail/Outlook**: Partial — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Note: Loop is a standalone app (web/desktop/mobile) that you connect existing Gmail, Outlook, Exchange or IMAP accounts to (see help.intheloop.io/setting-up-loop/how-do-i-login-with-an-imap-account) — it is
  - Quote: “Works with all email providers”
- **Multi-channel (SMS/WhatsApp/social)**: No — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Note: Product scope is email plus internal team chat; no mention of SMS, WhatsApp, or social-media channel support found across pricing, features, help center, changelog, or blog pages.
  - Quote: “Works with all email providers”
- **Automation rules**: Yes — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Quote: “Automate workflows for yourself and your team with a powerful rules engine”
- **Analytics & reporting**: Yes — <https://www.intheloop.io/features/> (verified 2026-07-17)
  - Quote: “Get insights into how your team and your business are working by setting up customizable reports”
- **Free trial**: Yes — <https://www.intheloop.io/pricing/> (verified 2026-07-17)
  - Quote: “No, you do not need to add any credit card information during your 14-day free trial”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/