# Alternatives to Smartsupp Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites. It offers a free plan (1 operator, capped conversations) up through paid tiers with unlimited agents. Smartsupp ranks #6 of 11 in Live chat software, with an Alt Score of 85. It is proprietary, freemium from $17/mo and available on Windows, iOS, Android and Web. 11 of 12 checklist rows are verified against a public source. Source: https://altcatalog.com/alternatives/smartsupp/ Category: Live chat software ## Overview - **Who it's for**: Smartsupp is aimed at e-commerce businesses and customer-facing teams that want to chat with website visitors in real time, from small online stores using the free plan to larger teams needing a shared multichannel inbox. - **What you get**: A customizable live chat widget with visitor tracking, file sharing, canned response shortcuts, a rule-based chatbot and automation workflows, a shared team inbox that also pulls in Facebook Messenger, WhatsApp and email, CRM-style contact profiles with HubSpot/Salesforce/Pipedrive integrations, and mobile agent apps for iOS, Android and Windows. - **How it works**: Businesses embed the Smartsupp chat widget on their website or store platform (WordPress, Shopify, PrestaShop, etc.) and staff respond from a cloud-hosted web dashboard or mobile/desktop app; conversations, automations and integrations are managed and billed per operator/conversation volume through Smartsupp's own EU-hosted servers, with an optional REST API and mobile SDK for custom integrations. ## Profile - **License**: Proprietary (verified 2026-07-30) - **Pricing model**: Freemium (verified 2026-07-30) - **Starts at**: $17/mo (verified 2026-07-30) - **Platforms**: Windows, iOS, Android, Web - **Status**: active (verified 2026-07-30) ## Ranked alternatives | # | App | Alt Score | Licence | Platforms | |---|-----|-----------|---------|-----------| | 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web | | 2 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android | | 3 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS | | 4 | [Zoho SalesIQ](https://altcatalog.com/alternatives/zoho-salesiq.md) | 89 | Proprietary | Web, iOS, Android, Windows | | 5 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android | | 6 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android | | 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web | | 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android | | 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux | | 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web | Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/ ## Feature comparison Legend: Yes / No / Partial / ? (not verified). | Live chat software checklist | Smartsupp | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat | |---|---|---|---|---|---|---| | Pricing model | Freemium | Freemium | Subscription | Free | Freemium | Freemium | | Starts at | $17/mo | €105/month | $39/agent/mo | Free | $7/operator/mo | $19/agent/mo | | License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | | Platforms | Windows, iOS, Android, Web | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Windows, macOS, Linux | Web, iOS, Android | | Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes | | Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes | | Canned responses | Yes | Yes | Yes | Yes | Yes | Yes | | Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes | | Co-browsing / screen share | ? | Yes | Yes | Partial | Partial | No | | File sharing | Yes | Yes | Yes | Yes | Yes | Yes | | Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes | | Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes | | CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes | | Self-hostable | No | No | Partial | No | No | No | | Multilingual | Yes | Yes | Yes | Yes | Yes | Yes | | Free tier | Yes | Yes | No | Yes | Yes | Yes | ## Sources Sources for Smartsupp. Each alternative is sourced on its own page. - **License**: Proprietary — (verified 2026-07-30) - Note: From the General Terms and Conditions ("Reservation of Rights" clause). Closed-source SaaS; no LICENSE file or OSS license exists for the core product. - Quote: “All rights to the Service and the Third-Party Materials are and will remain with Smartsupp and the respective rights holders.” - **Pricing model**: Freemium — (verified 2026-07-30) - Note: Rendered via headless Chrome (pricing page is a client-rendered Next.js app). Confirms a permanent $0 Free plan alongside paid Solo/Plus/Expert/Ultimate tiers. - Quote: “Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.” - **Starts at**: $17/mo — (verified 2026-07-30) - Note: Cheapest paid tier is 'Solo'. Quote assembled from adjacent DOM text nodes (currency prefix + value + period) as rendered to the user via headless-Chrome dump of the client-rendered pricing widget. US - Quote: “$17 per month / billed annually” - **Status**: active — (verified 2026-07-30) - Note: Dated June 29, 2026 on the product-updates log, which shows continuous releases through mid-2026 (today is 2026-07-30). Clearly active, not discontinued or acquired. - Quote: “New compact header style” - **Platforms**: Windows, iOS, Android, Web — (verified 2026-07-30) - Note: Same pricing page's feature-comparison list also confirms 'Windows app' ("Enjoy the Smartsupp desktop app, which starts automatically with your computer... Compatible with Windows 10"), 'iPhone/iPad a - Quote: “Explore Smartsupp's stylish web dashboard, compatible with all modern browsers, with no setup or installation.” - **Website chat widget**: Yes — (verified 2026-07-30) - Quote: “Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time.” - **Shared team inbox**: Yes — (verified 2026-07-30) - Note: Page heading is 'One Inbox. Many Channels.' — unifies Live Chat, Messenger, WhatsApp and Email into one shared inbox for the team. - Quote: “Stop chasing messages in different places. Receive and respond from one unified hub.” - **Canned responses**: Yes — (verified 2026-07-30) - Note: Vendor calls this feature 'Shortcuts texts' / 'Personal shortcuts' rather than 'canned responses', but it is the same saved-reply mechanism. - Quote: “Create smart shortcuts that speed up your agents' workflow. They keep your brand voice consistent and save everyone time.” - **Chatbots / automation**: Yes — (verified 2026-07-30) - Quote: “Try our chatbot at no extra cost. It handles FAQs, gathers basic customer info, and captures new leads for you.” - **File sharing**: Yes — (verified 2026-07-30) - Quote: “One picture is worth a thousand words. Both you and your customers can share files with simple drag and drop.” - **Visitor tracking**: Yes — (verified 2026-07-30) - Quote: “Watch visitors browse your website in real time — where they came from, which page they're on, and what they're looking at.” - **Mobile agent app**: Yes — (verified 2026-07-30) - Quote: “Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.” - **CRM / helpdesk integrations**: Yes — (verified 2026-07-30) - Quote: “Export contacts to CSV or connect Smartsupp via API to HubSpot, Pipedrive, Salesforce, or your favourite email tool.” - **Self-hostable**: No — (verified 2026-07-30) - Note: Feature row 'Data privacy & security - GDPR compliant'. Smartsupp hosts all customer data on its own EU servers as a SaaS; no self-hosted/on-premise deployment option appears anywhere in the site's fu - Quote: “We store all our data on servers in the European Union and we are GDPR compliant. Communication is encrypted by 256-bit SSL encryption.” - **Multilingual**: Yes — (verified 2026-07-30) - Note: Feature row 'Multi-language support'. Same list also has 'Multi-language and multi-design chat box' and 'Multi-language Automation Workflows' for chatbots. - Quote: “Detects the customer's language and responds in it. No setup needed.” - **Free tier**: Yes — (verified 2026-07-30) - Note: Free plan is $0/mo permanently (25 conversations/month, 1 operator, limited 14-day history) — distinct from the separate 14-day free trial offered when signing up for paid plans. - Quote: “Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.” --- Ranked by verified data, never by who paid. https://altcatalog.com/trust/