# Alternatives to Trengo

Trengo is a multichannel team inbox that unifies email, WhatsApp, live chat, and social messages into one shared workspace with assignments and automation.

Trengo ranks #8 of 8 in Shared inbox software, with an Alt Score of 83. It is proprietary, sold by subscription from €299 EUR/month (Boost plan, billed annually, 10 users) and available on the web. 11 of 13 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/trengo/
Category: Shared inbox software

## Overview

- **Who it's for**: Trengo is built for customer-facing teams — support, sales, and service — at small-to-midsize businesses (roughly 10-20+ agents) who need to manage conversations across email, WhatsApp, live chat, and social media without switching between separate apps.
- **What you get**: A single team inbox that unifies email, WhatsApp Business API, Instagram, Facebook, live chat, SMS, and voice, with conversation assignment, internal @mentions, canned quick replies, automation rules, AI-assisted replies, and reporting dashboards, plus CRM integrations like Salesforce, HubSpot, and Pipedrive.
- **How it works**: Teams connect their channels (including existing Gmail/Outlook mailboxes and WhatsApp numbers) into Trengo's web-based omnichannel inbox, then use rules, labels, and an AI agent (HelpMate) to route, automate, and collaborate on incoming conversations from any device via the web app or an installable mobile PWA.

## Profile

- **License**: Proprietary (verified 2026-07-17)
- **Pricing model**: Subscription (verified 2026-07-17)
- **Starts at**: €299 EUR/month (Boost plan, billed annually, 10 users) (verified 2026-07-17)
- **Platforms**: Web
- **Status**: active (verified 2026-07-17)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [Drag](https://altcatalog.com/alternatives/drag.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 2 | [Front](https://altcatalog.com/alternatives/front.md) | 96 | Proprietary | Web, Windows, macOS, iOS |
| 3 | [Helpwise](https://altcatalog.com/alternatives/helpwise.md) | 96 | Proprietary | Web, iOS, Android |
| 4 | [Hiver](https://altcatalog.com/alternatives/hiver.md) | 96 | Proprietary | Web, Browser extension, iOS, Android |
| 5 | [Gmelius](https://altcatalog.com/alternatives/gmelius.md) | 89 | Proprietary | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| 6 | [Zoho TeamInbox](https://altcatalog.com/alternatives/zoho-teaminbox.md) | 89 | Proprietary | Web, iOS, Android |
| 7 | [Loop Email](https://altcatalog.com/alternatives/loop-email.md) | 83 | Proprietary | Web, macOS, Windows, iOS |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Shared inbox software checklist | Trengo | Drag | Front | Helpwise | Hiver | Gmelius |
|---|---|---|---|---|---|---|
| Pricing model | Subscription | Subscription | Subscription | Subscription | Freemium | Subscription |
| Starts at | €299 EUR/month (Boost plan, billed annually, 10 users) | $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) | $25 USD/seat/month (Starter, billed annually, up to 10 seats) | $15/user/month | $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) | $19/user/month (billed annually) |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Web | Web, Browser extension, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Web, Browser extension, iOS, Android | Web (app.gmelius.com), Browser extension (Chrome, Edge, Brave, Opera), PWA - iOS, PWA - Android |
| Shared email inboxes | Yes | Yes | Yes | Yes | Yes | Yes |
| Email assignment / ownership | Yes | Yes | Yes | Yes | Yes | Yes |
| Internal comments & @mentions | Yes | Yes | Yes | Yes | Yes | Yes |
| Collision detection | ? | Yes | Yes | Yes | Yes | Yes |
| Shared drafts | ? | Yes | Yes | Yes | Yes | Yes |
| Canned responses / templates | Yes | Yes | Yes | Yes | Yes | Yes |
| Snooze & follow-up reminders | Yes | Partial | Yes | Yes | Partial | Partial |
| Works on top of Gmail/Outlook | Partial | Yes | Partial | Partial | Yes | Yes |
| Multi-channel (SMS/WhatsApp/social) | Yes | Yes | Yes | Yes | Yes | No |
| Automation rules | Yes | Yes | Yes | Yes | Yes | Yes |
| Analytics & reporting | Yes | Yes | Yes | Yes | Yes | Yes |
| CRM integrations | Yes | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes | Yes |

## Sources

Sources for Trengo. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://trengo.com/prices> (verified 2026-07-17)
  - Note: Commercial SaaS platform; no open-source licensing model documented for the core product.
  - Quote: “Trengo's Boost price plan starts at €299 per month when billed annually”
- **Pricing model**: Subscription — <https://trengo.com/prices> (verified 2026-07-17)
  - Quote: “Boost €299 /month ... Pro €499 /month ... Enterprise Custom”
- **Starts at**: €299 EUR/month (Boost plan, billed annually, 10 users) — <https://trengo.com/prices> (verified 2026-07-17)
  - Note: Month-to-month billing is €349/month for the same Boost plan.
  - Quote: “Trengo’s Boost price plan starts at €299 per month when billed annually (€349 month‑to‑month) for 10 users with a fixed conversation allowance”
- **Platforms**: Web — <https://trengo.com/apps> (verified 2026-07-17)
  - Note: Mobile access is via installable Progressive Web App (add to home screen in Safari/Chrome), not a native App Store/Play Store app, per help.trengo.com/article/mobile-experience-through-progressive-web
  - Quote: “Trengo Web App. Take Trengo on the go, wherever and whenever you need it. On your phone, or desktop device.”
- **Status**: active — <https://trengo.com/blog> (verified 2026-07-17)
  - Note: Blog published new content in June 2026, shortly before the research date.
  - Quote: “What Is a Data Processing Agreement (DPA)? Complete Guide|Jun 25, 2026”
- **Shared email inboxes**: Yes — <https://trengo.com/prices> (verified 2026-07-17)
  - Quote: “Handle email, WhatsApp, Instagram, Facebook, and more from one shared inbox”
- **Email assignment / ownership**: Yes — <https://help.trengo.com/article/assigning-a-conversation> (verified 2026-07-17)
  - Quote: “When you've received an incoming message, you are able to pick this conversation up yourself, or assign it to another user or team.”
- **Internal comments & @mentions**: Yes — <https://trengo.com/prices> (verified 2026-07-17)
  - Quote: “Collaborate internally within the thread”
- **Canned responses / templates**: Yes — <https://trengo.com/prices> (verified 2026-07-17)
  - Quote: “Reuse prewritten responses for FAQs”
- **Snooze & follow-up reminders**: Yes — <https://help.trengo.com/article/setting-a-ticket-reminder> (verified 2026-07-17)
  - Quote: “Do you want to check back on a conversation in a few days? In that case, it could be handy to set a reminder in Trengo. This functionality lets you choose when a ticket should automatically reopen in ”
- **Works on top of Gmail/Outlook**: Partial — <https://trengo.com/products/omnichannel-inbox> (verified 2026-07-17)
  - Note: Gmail and Outlook are shown as connectable channel icons alongside Instagram, Facebook, LiveChat and SMS. Trengo is a standalone inbox app that connects to Gmail/Outlook mailboxes via integration, not
  - Quote: “Connect your favourite channel to our omnichannel team inbox”
- **Multi-channel (SMS/WhatsApp/social)**: Yes — <https://trengo.com/prices> (verified 2026-07-17)
  - Quote: “Which channels can I connect to Trengo's omnichannel inbox? Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messen”
- **Automation rules**: Yes — <https://help.trengo.com/article/adding-a-rule-to-trengo> (verified 2026-07-17)
  - Quote: “If you'd like to automate certain parts of your workflow, setting up rules in your Trengo account is the perfect solution.”
- **Analytics & reporting**: Yes — <https://trengo.com/products/omnichannel-inbox> (verified 2026-07-17)
  - Quote: “Comprehensive analytics and reporting: check your dashboard to keep track of important customer communication metrics.”
- **CRM integrations**: Yes — <https://trengo.com/integrations/salesforce> (verified 2026-07-17)
  - Quote: “Salesforce synchronises data and optimise workflows for sales, marketing, and support. When you connect Salesforce with Trengo, your team can access in-depth Salesforce data directly within their Tren”
- **Free trial**: Yes — <https://trengo.com/try-for-free> (verified 2026-07-17)
  - Quote: “Try Trengo for Free. Discover the possibilities of Trengo for your team.”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/