# Alternatives to Zoho Assist

Zoho Assist is cloud-based remote support software for attended and unattended sessions, with file transfer, session recording, and helpdesk integrations.

Zoho Assist ranks #10 of 11 in Remote support tools, with an Alt Score of 70. It is proprietary, freemium from $12/technician/month and available on Windows, macOS, Linux, iOS, Android and Web. 8 of 9 checklist rows are verified against a public source.

Source: https://altcatalog.com/alternatives/zoho-assist/
Category: Remote support tools

## Overview

- **Who it's for**: IT support teams and customer support teams that need to remotely troubleshoot end-user devices during a live, attended session, as well as IT admins who need ongoing unattended access to configured company devices.
- **What you get**: Ad-hoc remote support sessions plus unattended access to registered devices, with tiered plans (Standard, Professional, Enterprise) adding file transfer, multi-monitor navigation, mobile device support, scheduling, session recording, service queues, and Zendesk ticketing integration at higher tiers.
- **How it works**: Technicians launch or schedule a session from the Zoho Assist console; customers join via a session link or code without installing permanent software for ad-hoc support, while unattended access requires installing an agent on the target device ahead of time. Sessions run over SSL/256-bit AES-encrypted connections.

## Profile

- **License**: Proprietary (verified 2026-07-29)
- **Pricing model**: Freemium (verified 2026-07-29)
- **Starts at**: $12/technician/month (verified 2026-07-29)
- **Platforms**: Windows, macOS, Linux, iOS, Android, Web
- **Status**: active (verified 2026-07-29)

## Ranked alternatives

| # | App | Alt Score | Licence | Platforms |
|---|-----|-----------|---------|-----------|
| 1 | [ISL Online](https://altcatalog.com/alternatives/isl-online.md) | 90 | Proprietary | Windows, macOS, Linux, iOS |
| 2 | [BeyondTrust Remote Support](https://altcatalog.com/alternatives/beyondtrust-remote-support.md) | 85 | Proprietary | Windows, macOS, Linux, iOS |
| 3 | [ConnectWise ScreenConnect](https://altcatalog.com/alternatives/connectwise-screenconnect.md) | 85 | Proprietary | Windows, macOS, Linux, iOS |
| 4 | [Getscreen.me](https://altcatalog.com/alternatives/getscreen-me.md) | 85 | Proprietary | Windows, macOS, Linux, Android |
| 5 | [Dameware Remote Everywhere](https://altcatalog.com/alternatives/dameware-remote-everywhere.md) | 80 | Proprietary | Windows, macOS, Linux, Android |
| 6 | [Iperius Remote](https://altcatalog.com/alternatives/iperius-remote.md) | 80 | Proprietary | Windows, macOS, Linux, iOS |
| 7 | [N-able Take Control](https://altcatalog.com/alternatives/n-able-take-control.md) | 80 | ? | Windows, macOS, Linux, iOS |
| 8 | [Supremo](https://altcatalog.com/alternatives/supremo.md) | 75 | Proprietary | Windows, macOS, Android, iOS |
| 9 | [RemotePC](https://altcatalog.com/alternatives/remotepc.md) | 70 | Proprietary | Windows, macOS, Linux, iOS |
| 10 | [HelpWire](https://altcatalog.com/alternatives/helpwire.md) | 60 | Proprietary | Windows, macOS, Linux |

Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/

## Feature comparison

Legend: Yes / No / Partial / ? (not verified).

| Remote support tools checklist | Zoho Assist | ISL Online | BeyondTrust Remote Support | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere |
|---|---|---|---|---|---|---|
| Pricing model | Freemium | Subscription | Subscription | Subscription | Freemium | Subscription |
| Starts at | $12/technician/month | €14.90/mo | ? | $30 USD/month (One plan) | $149 (Personal Lifetime) | $972/yr |
| License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary |
| Platforms | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, iOS, Android, Web | Windows, macOS, Linux, Android, Web, Browser extension | Windows, macOS, Linux, Android, iOS |
| Unattended access | Yes | Yes | Yes | Yes | Yes | Yes |
| Session recording | Partial | Yes | Yes | Yes | Yes | Yes |
| Multi-platform | Yes | Yes | Yes | Yes | Yes | Yes |
| Free for personal use | Partial | No | No | No | Yes | ? |
| Self-hostable | ? | Yes | Yes | Yes | Yes | No |
| E2E encryption | Partial | Yes | Partial | Partial | Partial | Yes |
| File transfer | Yes | Yes | Yes | Yes | Yes | Yes |
| Ticketing integration | Yes | Yes | Yes | Yes | Partial | Yes |
| Mobile device support | Partial | Yes | Yes | Yes | Partial | Yes |

## Sources

Sources for Zoho Assist. Each alternative is sourced on its own page.

- **License**: Proprietary — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Commercial SaaS; no open-source license found on fetched pages
  - Quote: “Zoho Assist is a pay-as-you-go service”
- **Pricing model**: Freemium — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Quote: “a free remote support and unattended access software”
- **Status**: active — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Live, currently-sold pay-as-you-go plans; no explicit 'active' statement found
  - Quote: “You can upgrade, downgrade, or cancel your plan at any time”
- **Starts at**: $12/technician/month — <https://www.zoho.com/assist/volume-discounts.html> (verified 2026-07-29)
  - Note: Entry rate for the Remote Support Standard add-on (1-5 technicians, monthly). Volume tiers drop to $11/$10/$9/$8; 25+ is contact-sales. pricing.html renders prices client-side.
  - Quote: “5 tech * $12 = $60;5 tech * $11 = $55; 2 tech * $10 = $20; Total price = $135”
- **Platforms**: Windows, macOS, Linux, iOS, Android, Web — <https://www.zoho.com/assist/instant-remote-support.html> (verified 2026-07-29)
  - Note: Chrome OS and Raspberry Pi also supported but outside the platform vocabulary. Web from the system-requirements Web Browser row (Chrome/Edge/Firefox 94+, Safari 15+).
  - Quote: “Zoho Assist supports a wide range of operating systems and devices, including Windows, Mac, Linux, iOS, Android, Chrome OS, and Raspberry Pi.”
- **Unattended access**: Yes — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Quote: “Add unlimited technicians to access your configured devices.”
- **Session recording**: Partial — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Listed only in the Enterprise-tier feature list (alongside Departments, Service Queue), not Standard/Professional
  - Quote: “Session Recording”
- **Multi-platform**: Yes — <https://www.zoho.com/assist/instant-remote-support.html> (verified 2026-07-29)
  - Note: Cross-OS sessions explicitly supported; the FAQ states connections work between any combination of operating systems at the remote end.
  - Quote: “Zoho Assist supports a wide range of operating systems and devices, including Windows, Mac, Linux, iOS, Android, Chrome OS, and Raspberry Pi.”
- **Free for personal use**: Partial — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Free plan exists but page does not explicitly scope/restrict it to personal use
  - Quote: “a free remote support and unattended access software”
- **E2E encryption**: Partial — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Transport-layer TLS/AES encryption described; not explicitly stated as end-to-end
  - Quote: “All transmissions take place through SSL/256-bit AES encryption protocols which is the industry standard security practice.”
- **File transfer**: Yes — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Quote: “File Transfer”
- **Ticketing integration**: Yes — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Quote: “Zendesk Integration”
- **Mobile device support**: Partial — <https://www.zoho.com/assist/pricing.html> (verified 2026-07-29)
  - Note: Listed starting at the Professional tier, not on Free/Standard plans
  - Quote: “Mobile Device Support”

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Ranked by verified data, never by who paid. https://altcatalog.com/trust/