# Alternatives to Zoho SalesIQ Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho CRM and Zoho Desk. Zoho SalesIQ ranks #4 of 11 in Live chat software, with an Alt Score of 89. It is proprietary, freemium from $7/operator/mo and available on Web, iOS, Android, Windows, macOS and Linux. 12 of 12 checklist rows are verified against a public source. Source: https://altcatalog.com/alternatives/zoho-salesiq/ Category: Live chat software ## Overview - **Who it's for**: Sales, marketing, and support teams — from solo sites on the forever-free plan up to larger businesses already in the Zoho ecosystem — that want to chat with website visitors, score leads, and route conversations to the right operator or department. - **What you get**: A customizable website chat widget, canned replies, a codeless/programmable chatbot builder (Zobot) plus Answer Bot for AI self-service, visitor insights and lead/company scoring, file sharing and (on paid plans) audio calls, screensharing, and chat translation, iOS/Android/desktop agent apps (Mobilisten SDK for in-app chat), and integrations with Zoho CRM, Zoho Desk, and other Zoho/third-party apps. - **How it works**: Zoho SalesIQ is a cloud-based product in the Zoho suite: you embed its chat widget or mobile SDK on your site or app, then operators handle visitor conversations, bots, and routing from a web dashboard or mobile/desktop app, with plans priced per operator license. ## Profile - **License**: Proprietary (verified 2026-07-13) - **Pricing model**: Freemium (verified 2026-07-13) - **Starts at**: $7/operator/mo (verified 2026-07-13) - **Platforms**: Web, iOS, Android, Windows, macOS, Linux - **Status**: active (verified 2026-07-13) ## Ranked alternatives | # | App | Alt Score | Licence | Platforms | |---|-----|-----------|---------|-----------| | 1 | [Lime Connect (formerly Userlike)](https://altcatalog.com/alternatives/lime-connect.md) | 93 | Proprietary | Web | | 2 | [Comm100](https://altcatalog.com/alternatives/comm100.md) | 89 | Proprietary | Windows, macOS, iOS, Android | | 3 | [tawk.to](https://altcatalog.com/alternatives/tawk-to.md) | 89 | Proprietary | Web, Windows, macOS, iOS | | 4 | [Freshchat](https://altcatalog.com/alternatives/freshchat.md) | 85 | Proprietary | Web, iOS, Android | | 5 | [Smartsupp](https://altcatalog.com/alternatives/smartsupp.md) | 85 | Proprietary | Windows, iOS, Android, Web | | 6 | [LiveAgent](https://altcatalog.com/alternatives/liveagent.md) | 78 | ? | Web, iOS, Android | | 7 | [Olark](https://altcatalog.com/alternatives/olark.md) | 74 | Proprietary | Web | | 8 | [Chatra](https://altcatalog.com/alternatives/chatra.md) | 70 | Proprietary | Web, iOS, Android | | 9 | [JivoChat](https://altcatalog.com/alternatives/jivochat.md) | 70 | Proprietary | Web, Windows, macOS, Linux | | 10 | [SnapEngage](https://altcatalog.com/alternatives/snapengage.md) | 48 | ? | Web | Alt Score = Verified coverage (90%) + Visibility (10%). See https://altcatalog.com/how-alt-score-works/ ## Feature comparison Legend: Yes / No / Partial / ? (not verified). | Live chat software checklist | Zoho SalesIQ | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Freshchat | Smartsupp | |---|---|---|---|---|---|---| | Pricing model | Freemium | Freemium | Subscription | Free | Freemium | Freemium | | Starts at | $7/operator/mo | €105/month | $39/agent/mo | Free | $19/agent/mo | $17/mo | | License | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | Proprietary | | Platforms | Web, iOS, Android, Windows, macOS, Linux | Web | Windows, macOS, iOS, Android, Web | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Windows, iOS, Android, Web | | Website chat widget | Yes | Yes | Yes | Yes | Yes | Yes | | Shared team inbox | Yes | Yes | Yes | Yes | Yes | Yes | | Canned responses | Yes | Yes | Yes | Yes | Yes | Yes | | Chatbots / automation | Yes | Yes | Yes | Yes | Yes | Yes | | Co-browsing / screen share | Partial | Yes | Yes | Partial | No | ? | | File sharing | Yes | Yes | Yes | Yes | Yes | Yes | | Visitor tracking | Yes | Yes | Yes | Yes | Yes | Yes | | Mobile agent app | Yes | Yes | Yes | Yes | Yes | Yes | | CRM / helpdesk integrations | Yes | Yes | Yes | Yes | Yes | Yes | | Self-hostable | No | No | Partial | No | No | No | | Multilingual | Yes | Yes | Yes | Yes | Yes | Yes | | Free tier | Yes | Yes | No | Yes | Yes | Yes | ## Sources Sources for Zoho SalesIQ. Each alternative is sourced on its own page. - **License**: Proprietary — (verified 2026-07-13) - Quote: “you will not (and you will not allow any third party to) ... reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Embed Code ... remove any proprietary noti” - **Pricing model**: Freemium — (verified 2026-07-13) - Quote: “Try our forever free live chat plan with all the basic features businesses look for like 100 chats/month, visitor tracking, mobile apps, plugins and extensions, in-app chat, and more. No hidden charge” - **Starts at**: $7/operator/mo — (verified 2026-07-13) - Note: Cheapest paid tier (Basic), billed annually; billed monthly it is US$10/operator/month. Price figures are injected client-side from the page's own pricing JSON, so the raw static HTML doesn't show dig - Quote: “BASIC US$7 US$7/operator/month billed annually” - **Platforms**: Web, iOS, Android, Windows, macOS, Linux — (verified 2026-07-13) - Note: Desktop app also available: pricing.html states "Desktop app Use Zoho SalesIQ on Mac, Windows, or Ubuntu desktops for a browser-free experience." Web dashboard is the primary agent interface. - Quote: “Get live notifications and chat with prospects from anywhere and at any time using our live chat apps available for Android and iOS devices.” - **Status**: active — (verified 2026-07-13) - Note: Pricing page marks multiple features "New" (Video call, Web proactive, Zia Agents, Bot execution logs, Dynamic FAQs, AI-powered self-help) and carries a June 2026 Last-Modified header, indicating ongo - Quote: “AI vendor integrations New Configure additional AI vendors like Anthropic Claude, Google Gemini, DeepSeek, or self-hosted LLMs to power your bots and AI features.” - **Website chat widget**: Yes — (verified 2026-07-13) - Quote: “Branding, Business hours, and Departments Personalize your chat widget with your branding, configure business hours for each of your websites, and group operators into departments by function or exper” - **Shared team inbox**: Yes — (verified 2026-07-13) - Note: Team/department routing and collaboration is a Basic-plan-and-up feature, not included on the Free plan. - Quote: “Chat routing, transfer and group chat Route incoming chats to the right operators or departments, transfer them, or add operators to collaborate and resolve queries together.” - **Canned responses**: Yes — (verified 2026-07-13) - Note: Listed under "Available in all plans", including Free. - Quote: “Canned replies Quickly launch pre-programmed responses to common questions while responding to customers.” - **Chatbots / automation**: Yes — (verified 2026-07-13) - Quote: “Reach every visitor with chatbots Easily create chatbots to automate routine interactions. Lend your team a helping hand using Zoho SalesIQ's custom chatbot builder, Zobot.” - **Co-browsing / screen share**: Partial — (verified 2026-07-13) - Note: Screensharing is listed under "Everything in FREE +" on the Basic plan tier, i.e. it is not available on the Free plan and is gated to paid tiers. - Quote: “Audio call and screensharing Make and receive audio calls with website visitors and visually aid them with screensharing right from the chat window without installing any third-party tools.” - **File sharing**: Yes — (verified 2026-07-13) - Note: Listed under "Available in all plans", including Free. - Quote: “File sharing Exchange files with your visitors: Share supporting resources with them, and let them send files to explain their query more clearly.” - **Visitor tracking**: Yes — (verified 2026-07-13) - Quote: “Know how visitors use your website Understand how visitors interact with your website in real time so you can know what's working, prioritize your best leads, and reach out to them with relevant perso” - **Mobile agent app**: Yes — (verified 2026-07-13) - Quote: “Get live notifications and chat with prospects from anywhere and at any time using our live chat apps available for Android and iOS devices.” - **CRM / helpdesk integrations**: Yes — (verified 2026-07-13) - Note: Also integrates with Zoho Desk: "Integrating Zoho SalesIQ with Zoho Desk makes a customer's existing support interactions readily available to you ... You can also convert chats into tickets from a si - Quote: “Fuel your engagement with Zoho CRM Connect Zoho SalesIQ with Zoho CRM for better context about a customer's journey. View prospect data during a chat, target leads based on your CRM data, and even pus” - **Self-hostable**: No — (verified 2026-07-13) - Quote: “Built by the leading provider of cloud-based software for businesses, Zoho SalesIQ is the perfect addition to Zoho's comprehensive suite of online business, productivity and collaboration applications” - **Multilingual**: Yes — (verified 2026-07-13) - Note: Chat translation is a Basic-plan-and-up feature, not included on the Free plan. - Quote: “Chat translation Automatically get chats translated into a language you're fluent in and get your responses translated into your customer's language with Google Translate or Azure AI Translator.” - **Free tier**: Yes — (verified 2026-07-13) - Quote: “Try our forever free live chat plan with all the basic features businesses look for like 100 chats/month, visitor tracking, mobile apps, plugins and extensions, in-app chat, and more. No hidden charge” --- Ranked by verified data, never by who paid. https://altcatalog.com/trust/