Data history

Cognigy — public data history

Every proposal, decision, dispute and demotion, with actor kind and source. Nothing is edited silently.

2026-07-12 18:04 Staff Verify SSO / SAML → yes

2026-07-12 18:04 Staff Propose SSO / SAML → yes https://docs.cognigy.com/ai/administer/installation/single-sign-on-saml2.md

2026-07-12 18:04 Staff Verify Self-hosted / private deployment → partial

2026-07-12 18:04 Staff Propose Self-hosted / private deployment → partial https://docs.cognigy.com/ai/administer/installation/about.md

2026-07-12 18:04 Staff Verify Guardrails / accuracy controls → yes

2026-07-12 18:04 Staff Propose Guardrails / accuracy controls → yes https://www.cognigy.com/platform/agentic-ai

2026-07-12 18:04 Staff Verify Multilingual → yes

2026-07-12 18:04 Staff Propose Multilingual → yes https://docs.cognigy.com/ai/platform-features/nlu/language-support.md

2026-07-12 18:04 Staff Verify Analytics & resolution reporting → yes

2026-07-12 18:04 Staff Propose Analytics & resolution reporting → yes https://www.cognigy.com/platform/cognigy-insights

2026-07-12 18:04 Staff Verify Human escalation / handoff → yes

2026-07-12 18:04 Staff Propose Human escalation / handoff → yes https://www.cognigy.com/platform/cognigy-live-agent

2026-07-12 18:03 Staff Verify Actions / API workflows (refunds, orders) → yes

2026-07-12 18:03 Staff Propose Actions / API workflows (refunds, orders) → yes https://www.cognigy.com/platform/agentic-ai

2026-07-12 18:03 Staff Verify Knowledge base ingestion → yes

2026-07-12 18:03 Staff Propose Knowledge base ingestion → yes https://www.cognigy.com/platform/agentic-ai

2026-07-12 18:03 Staff Verify Helpdesk integrations (Zendesk, Intercom) → yes

2026-07-12 18:03 Staff Propose Helpdesk integrations (Zendesk, Intercom) → yes https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/intercom.md

2026-07-12 18:03 Staff Verify Voice support → yes

2026-07-12 18:03 Staff Propose Voice support → yes https://www.cognigy.com/platform/cognigy-voice-gateway

2026-07-12 18:03 Staff Verify Omnichannel (email, chat, voice) → yes

2026-07-12 18:03 Staff Propose Omnichannel (email, chat, voice) → yes https://www.cognigy.com/platform/cognigy-live-agent

2026-07-12 18:03 Staff Verify Agent copilot / suggested replies → yes

2026-07-12 18:03 Staff Propose Agent copilot / suggested replies → yes https://www.cognigy.com/platform/cognigy-ai

2026-07-12 18:03 Staff Verify Autonomous ticket resolution → yes

2026-07-12 18:03 Staff Propose Autonomous ticket resolution → yes https://www.cognigy.com/platform/agentic-ai

2026-07-12 18:03 Staff Verify platforms → ['Web']

2026-07-12 18:03 Staff Propose platforms → ['Web'] https://docs.cognigy.com/ai/administer/installation/browser-requirements.md

2026-07-12 18:03 Staff Verify dev_status → acquired

2026-07-12 18:03 Staff Propose dev_status → acquired https://www.cognigy.com/news/nice-closes-acquisition-of-cognigy

2026-07-12 18:03 Staff Verify license → Proprietary

2026-07-12 18:03 Staff Propose license → Proprietary https://www.cognigy.com/platform/cognigy-ai