Alternatives to Crisp
Chat widget with shared inbox and KB
Crisp ranks #7 of 11 in Helpdesk software, with an Alt Score of 82. It is proprietary, freemium from $45/month and available on Web, iOS and Android. 9 of 10 checklist rows are verified against a public source.
Startups and SMBs (as well as larger teams) that need a shared, multi-channel support and sales inbox — spanning website chat, email, WhatsApp, Messenger, and Instagram — for their support, sales, and marketing teams.
A shared team inbox that consolidates messages from a live chat widget and other channels into one place. Includes a no-code chatbot/AI agent builder for automating routine inquiries, a lightweight CRM for tracking customer data and conversation history, a knowledge base for self-service help articles, and analytics on support performance.
You install a live chat widget on your website or app and connect other channels (email, WhatsApp, Messenger, Instagram) into a single shared inbox. Team members reply from that inbox while chatbots/AI agents handle or triage routine questions automatically, escalating to humans when needed.
Why people leave Crisp
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
Sign in to add a reason — new reasons go through moderation before appearing.
Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the Helpdesk software checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| Helpdesk software checklist | Crisp | Chatwoot | Zammad | Help Scout | Freshdesk | Intercom |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared inbox | ||||||
| Live chat widget | ||||||
| Knowledge base | ||||||
| Automations & SLAs | ||||||
| AI answers / copilot | ||||||
| Self-hostable | ||||||
| Free tier limits | ||||||
| Multi-channel (email, chat, social) | ||||||
| Reporting | ||||||
| Per-seat price |
Every fact and feature listed for Crisp is verified against its own pages. Each alternative is sourced on its own page.
-
Pricing model Freemium verified 2026-07-11
Free
https://crisp.chat/en/pricing/ -
Starts at $45/month verified 2026-07-11
Per month, per workspace
https://crisp.chat/en/pricing/ -
Platforms Web, iOS, Android verified 2026-07-11
Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket.
https://apps.apple.com/us/app/crisp/id1085770229 -
License Proprietary verified 2026-07-11
The Crisp Software is licensed, not sold to you, and no title or ownership of the Crisp Software or any related intellectual property rights are being transferred under the Terms or any other agreemen
https://crisp.chat/en/terms/ -
Status active verified 2026-07-11
Hugo, your brand's most efficient support teammate.
https://crisp.chat/en/integrations/hugo/ -
Shared inbox Yes verified 2026-07-11
A unified inbox for all your inbound messages, no matter the channel.
https://crisp.chat/en/shared-inbox/ -
Live chat widget Yes verified 2026-07-11
Let your customers chat with your teams the way they chat with their friends
https://crisp.chat/en/livechat/ -
Knowledge base Yes verified 2026-07-11
Let your customers help themselves with a knowledge base
https://crisp.chat/en/knowledge/ -
Automations & SLAs Partial verified 2026-07-11
Track SLAs to help your team better manage bottlenecks while measuring customer satisfaction over time.
https://crisp.chat/en/analytics/ -
AI answers / copilot Yes verified 2026-07-11
Hugo is a next-generation AI support agent solution, fully integrated with Crisp.
https://docs.crisp.chat/guides/hugo/ -
Free tier limits Yes verified 2026-07-11
2seats included
https://crisp.chat/en/pricing/ -
Multi-channel (email, chat, social) Yes verified 2026-07-11
A unified inbox for all your inbound messages, no matter the channel.
https://crisp.chat/en/shared-inbox/ -
Reporting Yes verified 2026-07-11
Turn support data into growth levers
https://crisp.chat/en/analytics/ -
Per-seat price Partial verified 2026-07-11
Additional agents (per month)
https://crisp.chat/en/pricing/
FAQ
Yes. Freshdesk and Tidio have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
Chatwoot, Zammad and osTicket — every license claim links its source.