Alternatives to Freshdesk
Full helpdesk with a free tier
Freshdesk ranks #6 of 11 in Helpdesk software, with an Alt Score of 86. It is proprietary, freemium from $19/agent/month and available on Web, iOS and Android. 9 of 10 checklist rows are verified against a public source.
Customer support and service teams, from small businesses to large enterprises, who need to manage customer inquiries across multiple channels in one place.
A cloud-based helpdesk with ticketing to track and resolve customer issues, omnichannel support (email, chat, phone, social, self-service) unified in one workspace, and workflow automation for routing, prioritization, and SLAs. Freddy AI adds automated resolution of routine queries, agent-assist features like reply suggestions and summaries, and analytics on support performance.
Customer requests from any channel become tickets in a shared queue; automation and Freddy AI route, prioritize, or resolve routine tickets, while agents handle the rest using AI-assisted tools, with managers monitoring performance through reporting and insights.
Why people leave Freshdesk
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the Helpdesk software checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| Helpdesk software checklist | Freshdesk | Chatwoot | Zammad | Help Scout | Intercom | Zendesk |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared inbox | ||||||
| Live chat widget | ||||||
| Knowledge base | ||||||
| Automations & SLAs | ||||||
| AI answers / copilot | ||||||
| Self-hostable | ||||||
| Free tier limits | ||||||
| Multi-channel (email, chat, social) | ||||||
| Reporting | ||||||
| Per-seat price |
Every fact and feature listed for Freshdesk is verified against its own pages. Each alternative is sourced on its own page.
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Pricing model Freemium verified 2026-07-11
$0 for 1-2 agents for 6 months
https://www.freshworks.com/freshdesk/pricing/ -
Starts at $19/agent/month verified 2026-07-11
$19/agent/month, billed annually
https://www.freshworks.com/freshdesk/pricing/ -
License Proprietary verified 2026-07-11
Customer has no right to obtain a copy of the underlying computer code for any Services, except (if applicable) for any downloadable Software, in object code format.
https://www.freshworks.com/terms/ -
Platforms Web, iOS, Android verified 2026-07-11
Get Freshdesk for iOS and Android
https://www.freshworks.com/freshdesk/mobile/ -
Status active verified 2026-07-11
$19/agent/month, billed annually
https://www.freshworks.com/freshdesk/pricing/ -
Shared inbox Yes verified 2026-07-11
Freshdesk's shared inbox makes it easy to track and manage tickets across your team.
https://www.freshworks.com/helpdesk/shared-inbox/ -
Live chat widget Yes verified 2026-07-11
Web Chat is a real-time communication channel that combines live chat experience and self-service to help customers get assistance instantly, directly from your website or portal.
https://support.freshdesk.com/support/solutions/articles/50000011769-overview-of-web-chat-channel -
Knowledge base Yes verified 2026-07-11
Create a robust knowledge base that empowers customers to find answers instantly.
https://www.freshworks.com/freshdesk/features/ -
Automations & SLAs Yes verified 2026-07-11
Create multiple SLA policies to accommodate the expectations of different kinds of customers and different agent shifts.
https://www.freshworks.com/freshdesk/features/ -
AI answers / copilot Yes verified 2026-07-11
Enhance Customer Support with Freddy AI: Self-Service, Copilot, and Insights
https://support.freshdesk.com/support/solutions/articles/50000010359-overview-of-freddy-ai-for-ticketing -
Free tier limits Partial verified 2026-07-11
$0 for 1-2 agents for 6 months
https://www.freshworks.com/freshdesk/pricing/ -
Multi-channel (email, chat, social) Yes verified 2026-07-11
Streamline ticketing, automate workflows, and manage customer experiences across channels
https://www.freshworks.com/freshdesk/features/ -
Reporting Yes verified 2026-07-11
Create personalized dashboards for different teams or goals. Customize each dashboard tailored to your unique business needs.
https://www.freshworks.com/freshdesk/features/ -
Per-seat price Yes verified 2026-07-11
$19/agent/month, billed annually
https://www.freshworks.com/freshdesk/pricing/
FAQ
Yes. Crisp and Tidio have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
Chatwoot, Zammad and osTicket — every license claim links its source.