Alternatives to Tidio
Live chat with Lyro AI for small shops
Tidio ranks #8 of 11 in Helpdesk software, with an Alt Score of 78. It is proprietary, freemium from $24.17/month and available on Web, iOS and Android. 10 of 10 checklist rows are verified against a public source.
Small and mid-sized businesses, especially e-commerce stores, that need to handle customer support and sales conversations without a large dedicated support team.
A single platform combining live chat widget, a shared helpdesk/ticketing inbox for support agents, and Lyro, an AI chatbot agent that answers customer questions and resolves issues automatically. It integrates with tools like Shopify, WordPress, and Mailchimp, and includes automation flows for proactive engagement and lead capture.
You install a chat widget on your website, connect Lyro to your knowledge base and store data so it can auto-resolve common questions, and route conversations it can't handle to human agents in the shared inbox.
Why people leave Tidio
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the Helpdesk software checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| Helpdesk software checklist | Tidio | Chatwoot | Zammad | Help Scout | Freshdesk | Intercom |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared inbox | ||||||
| Live chat widget | ||||||
| Knowledge base | ||||||
| Automations & SLAs | ||||||
| AI answers / copilot | ||||||
| Self-hostable | ||||||
| Free tier limits | ||||||
| Multi-channel (email, chat, social) | ||||||
| Reporting | ||||||
| Per-seat price |
Every fact and feature listed for Tidio is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-11
Tidio is not open source; it's a proprietary AI customer service and help desk platform
https://www.tidio.com/faq/ -
Pricing model Freemium verified 2026-07-11
$0/mo.
https://www.tidio.com/pricing/ -
Starts at $24.17/month verified 2026-07-11
$24.17/mo.
https://www.tidio.com/pricing/ -
Platforms Web, iOS, Android verified 2026-07-11
Our mobile SDK supports both iOS and Android platforms with native implementations.
https://www.tidio.com/mobile-sdk/ -
Status active verified 2026-07-11
On average, users automate around 67% of customer inquiries with Lyro
https://www.tidio.com/lyro/ -
Shared inbox Yes verified 2026-07-11
Manage email, Instagram, Messenger, WhatsApp, and Live Chat widget from a single inbox.
https://www.tidio.com/help-desk/ -
Live chat widget Yes verified 2026-07-11
Answer live chat, Instagram, WhatsApp, and Messenger DMs in a single, easy-to-use dashboard.
https://www.tidio.com/live-chat/ -
Knowledge base Partial verified 2026-07-11
FAQ upload
https://www.tidio.com/pricing/ -
Automations & SLAs Partial verified 2026-07-11
Automate no-code journeys that trigger at the right moments and guide customers with relevance and care.
https://www.tidio.com/chatbots/ -
AI answers / copilot Yes verified 2026-07-11
Lyro answers customer questions using only your content
https://www.tidio.com/lyro/ -
Self-hostable No verified 2026-07-11
Tidio is not open source; it's a proprietary AI customer service and help desk platform
https://www.tidio.com/faq/ -
Free tier limits Yes verified 2026-07-11
50 Billable conversations / mo.
https://www.tidio.com/pricing/ -
Multi-channel (email, chat, social) Yes verified 2026-07-11
Manage email, Instagram, Messenger, WhatsApp, and Live Chat widget from a single inbox.
https://www.tidio.com/help-desk/ -
Reporting Yes verified 2026-07-11
Understand how the audience interacts with your support system.
https://www.tidio.com/features/ -
Per-seat price Partial verified 2026-07-11
You can add up to 10 agents on self-serve plans and custom numbers on the Plus package.
https://www.tidio.com/pricing/
FAQ
Yes. Freshdesk and Crisp have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
Chatwoot, Zammad and osTicket — every license claim links its source.