Alternatives to LiveChat
Polished paid live chat suite
LiveChat ranks #9 of 11 in Helpdesk software, with an Alt Score of 73. It is proprietary, sold by subscription from $19/month and available on Web, iOS and Android. 10 of 10 checklist rows are verified against a public source.
Sales and customer support teams at ecommerce, SaaS, and other businesses that need to engage website visitors and handle customer inquiries in real time.
A website chat widget plus messaging across channels like WhatsApp, Facebook Messenger, and Instagram, unified into one agent inbox. Includes canned responses, an AI chatbot for automating routine inquiries, and an AI copilot that assists agents with replies and chat summaries. Reporting covers chat volume, agent performance, and sales/conversion metrics, with 200+ integrations (e.g., Shopify, Slack, Stripe).
A chat widget is embedded on the company's website or connected to social/messaging channels; visitor messages land in a shared inbox where human agents or the chatbot respond, with conversations and outcomes tracked in analytics dashboards.
Why people leave LiveChat
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
Sign in to add a reason — new reasons go through moderation before appearing.
Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the Helpdesk software checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| Helpdesk software checklist | LiveChat | Chatwoot | Zammad | Help Scout | Freshdesk | Intercom |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared inbox | ||||||
| Live chat widget | ||||||
| Knowledge base | ||||||
| Automations & SLAs | ||||||
| AI answers / copilot | ||||||
| Self-hostable | ||||||
| Free tier limits | ||||||
| Multi-channel (email, chat, social) | ||||||
| Reporting | ||||||
| Per-seat price |
Every fact and feature listed for LiveChat is verified against its own pages. Each alternative is sourced on its own page.
-
License Proprietary verified 2026-07-11
Copyright © 2026 Text, Inc. All rights reserved.
https://www.livechat.com/legal/ -
Pricing model Subscription verified 2026-07-11
Free 14-day trial AI-driven features No credit card required
https://www.livechat.com/pricing/ -
Starts at $19/month verified 2026-07-11
$ 19 /mo per person billed annually
https://www.livechat.com/pricing/ -
Platforms Web, iOS, Android verified 2026-07-11
We have a mobile app both for iOS and Android - follow the links below to download it for your device!
https://www.livechat.com/help/stay-mobile-with-livechat/ -
Status active verified 2026-07-11
LiveChat 2.0 is here. The first Inbox with revenue counter for humans and AI agents.
https://www.livechat.com/features/ -
Shared inbox Partial verified 2026-07-11
HelpDesk is embedded inside the LiveChat Agent App, making it easy to handle tickets from chats, emails, contact forms, and other customer messages in a single app.
https://www.livechat.com/integrations/helpdesk/ -
Live chat widget Yes verified 2026-07-11
Add LiveChat® to your website and change how you communicate, for good.
https://www.livechat.com/features/ -
Knowledge base Partial verified 2026-07-11
KnowledgeBase is an easy-to-use knowledge base software for creating, managing your internal knowledge, and building a public help center for customer self-service.
https://www.livechat.com/marketplace/apps/knowledge-base/ -
Automations & SLAs Partial verified 2026-07-11
Service level agreements (SLAs)
https://www.livechat.com/pricing/ -
AI answers / copilot Yes verified 2026-07-11
AI auto-suggests provide the perfect response that's trained on your own data. Cut writing time. Boost speed and accuracy.
https://www.livechat.com/ai/ -
Self-hostable No verified 2026-07-11
For LiveChat service, you can choose where your data is stored. Our data centers are strategically located in two independent regions: one within the EEA/EU and the other in the USA.
https://www.livechat.com/features/data-center-in-europe/ -
Free tier limits Partial verified 2026-07-11
Free 14-day trial AI-driven features No credit card required
https://www.livechat.com/pricing/ -
Multi-channel (email, chat, social) Yes verified 2026-07-11
Chat widget, Facebook, Instagram for Business, SMS, Email, In-chat voice, video & screen-sharing, WhatsApp Business, Chat page, Apple Messages for Business
https://www.livechat.com/features/ -
Reporting Yes verified 2026-07-11
Data summary, Chat reports, Data export, Agent reports, Customer reports, Ecommerce reports, Filters, Dashboard
https://www.livechat.com/features/ -
Per-seat price Yes verified 2026-07-11
$ 19 /mo per person billed annually
https://www.livechat.com/pricing/
FAQ
Yes. Freshdesk, Crisp and Tidio have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
Chatwoot, Zammad and osTicket — every license claim links its source.