Alternatives to Drag
Shared inbox and kanban workflows inside Gmail
Drag ranks #1 of 8 in Shared inbox software, with an Alt Score of 96. It is proprietary, sold by subscription from $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) and available on Web, Browser extension, iOS and Android. 13 of 13 checklist rows are verified against a public source.
Drag turns Gmail into a shared inbox with kanban boards, letting teams manage shared mailboxes, assign emails, and track tasks without leaving Gmail.
Gmail and Google Workspace teams (support, sales, operations) who want a shared inbox and lightweight helpdesk without leaving Gmail or adopting a full standalone platform.
A shared inbox that turns support@, sales@, or any company email into a visual kanban board, with one-click assignment, collision detection, shared drafts, canned templates, automation rules, WhatsApp as a second channel, team analytics, and an AI/MCP layer (Drag Agent, drafts, classification) for connecting the inbox to Claude, ChatGPT, and other AI tools.
Install the Drag Chrome extension (or use the web, desktop, iOS, or Android apps) to connect a Gmail account or Google Group; every incoming email becomes a card on a shared board where teammates assign, tag, discuss, and reply, with automation rules and AI features handling routine triage.
Where Drag stands out
Verified capabilities most alternatives don't have.
Why people leave Drag
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
Sign in to add a reason — new reasons go through moderation before appearing.
Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Front is a customer communication platform built around shared inboxes, letting teams manage email, chat, and social messages together with assignments, comments, and workflows.
Helpwise is a shared-inbox platform for managing team email plus SMS, WhatsApp, and social messages, with assignment, collision detection, and automation.
Hiver turns Gmail into a shared inbox, letting teams assign, track, and collaborate on emails with notes, tags, and automations without leaving Google Workspace.
Gmelius adds shared inboxes, shared labels, email notes, and kanban boards to Gmail, turning Google Workspace into a team collaboration hub.
Zoho TeamInbox is a shared-inbox tool for managing group email addresses collaboratively, with assignments, internal threads, and shared visibility across the team.
Loop Email is a shared-inbox and internal-chat app that lets teams manage shared mailboxes, assign messages, and chat alongside emails.
Feature comparison
Rows come from the Shared inbox software checklist (17 rows). Human-verified cells only. ? means the value has not been verified.
| Shared inbox software checklist | Drag | Front | Helpwise | Hiver | Gmelius | Zoho TeamInbox |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared email inboxes | ||||||
| Email assignment / ownership | ||||||
| Internal comments & @mentions | ||||||
| Collision detection | ||||||
| Shared drafts | ||||||
| Canned responses / templates | ||||||
| Snooze & follow-up reminders | ||||||
| Works on top of Gmail/Outlook | ||||||
| Multi-channel (SMS/WhatsApp/social) | ||||||
| Automation rules | ||||||
| Analytics & reporting | ||||||
| CRM integrations | ||||||
| Free trial |
Every fact and feature listed for Drag is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-17
download, install, use and in some cases purchase Drag’s proprietary email software applications
https://www.dragapp.com/terms/ -
Pricing model Subscription verified 2026-07-17
No permanent free plan is currently listed on the pricing page; Drag offers a 7-day free trial (no credit card) instead of a free tier.
Starter $ 12 /user/mo billed yearly · $ 16 billed monthly
https://www.dragapp.com/pricing/ -
Starts at $12 USD/user/month (Starter plan, billed annually; $16/user/month billed monthly) verified 2026-07-17
Currency shown as "$" on the pricing page; USD assumed as the default for this US-hosted pricing schema.
Starter $ 12 /user/mo billed yearly · $ 16 billed monthly
https://www.dragapp.com/pricing/ -
Platforms Web, Browser extension, iOS, Android verified 2026-07-17
Desktop app: macOS is downloadable now; Windows is listed as "Coming soon" per https://www.dragapp.com/desktop/.
Also available on Chrome , Web , Desktop , iOS , Android , API , MCP .
https://www.dragapp.com/web-app/ -
Status active verified 2026-07-17
dateModified":"2026-04-30T10:00:00+00:00"" — Pricing page content dated April 2026; sitemap shows many product pages (pricing, shared-inbox, automations) last modified 2026-07-09, and the site is actively shipping new features (Drag Agent, MCP s
https://www.dragapp.com/pricing/ -
Shared email inboxes Yes verified 2026-07-17
Connect support@, sales@, or any company email to visual boards shared with your team.
https://www.dragapp.com/shared-inbox/ -
Email assignment / ownership Yes verified 2026-07-17
Assign any email to a team member with one click. They see it on their board immediately.
https://www.dragapp.com/email-assignment/ -
Internal comments & @mentions Yes verified 2026-07-17
@mention a teammate to pull them in.
https://www.dragapp.com/team-chat/ -
Collision detection Yes verified 2026-07-17
Drag detects when multiple team members view or draft a reply to the same email, and prevents duplicate responses before they happen.
https://www.dragapp.com/collision-detection/ -
Shared drafts Yes verified 2026-07-17
Write a draft reply. Share it with your team for review. Multiple people can suggest edits before you hit send.
https://www.dragapp.com/shared-drafts/ -
Canned responses / templates Yes verified 2026-07-17
Create templates for your most common emails: welcome messages, shipping updates, refund confirmations, meeting follow-ups.
https://www.dragapp.com/email-templates/ -
Snooze & follow-up reminders Partial verified 2026-07-17
Drag documents due-date reminders and Google Calendar alerts on cards; no dedicated 'snooze' feature distinct from Gmail's native Snoozed folder was found on official pages.
Due dates and reminders Set deadlines on any card. Get alerts before they're due.
https://www.dragapp.com/task-management/ -
Works on top of Gmail/Outlook Yes verified 2026-07-17
Gmail / Google Workspace only — no Outlook support found on official pages.
Drag lives right inside Gmail
https://www.dragapp.com/chrome-extension/ -
Multi-channel (SMS/WhatsApp/social) Yes verified 2026-07-17
WhatsApp is confirmed and generally available (Pro plan). A live-chat website widget is listed as "Early Access" on the pricing page; no SMS or social-media (Instagram/Facebook) channel support was fo
Your whole team manages WhatsApp conversations from one place.
https://www.dragapp.com/whatsapp/ -
Automation rules Yes verified 2026-07-17
Condition-and-action rules for your shared inbox: assign, label, move, and escalate automatically, set up in minutes.
https://www.dragapp.com/automation-rules/ -
Analytics & reporting Yes verified 2026-07-17
Response times, email volume, resolution rates, workload distribution, per team member, per tag, per board.
https://www.dragapp.com/reporting-analytics/ -
CRM integrations Yes verified 2026-07-17
CRM sync (HubSpot, Salesforce) is delivered via Zapier per the integrations page, not a built-in dedicated CRM module.
HubSpot Sync contacts and deals
https://www.dragapp.com/integrations-api/ -
Free trial Yes verified 2026-07-17
Start a 7-day free trial with no credit card required.
https://www.dragapp.com/pricing/
FAQ
Yes. Hiver has a free tier or is fully free. Free-tier limits in the comparison table are verified and dated.