Alternatives to Hiver
Shared inbox and helpdesk that runs inside Gmail
Hiver ranks #4 of 8 in Shared inbox software, with an Alt Score of 96. It is proprietary, freemium from $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) and available on Web, Browser extension, iOS and Android. 13 of 13 checklist rows are verified against a public source.
Hiver turns Gmail into a shared inbox, letting teams assign, track, and collaborate on emails with notes, tags, and automations without leaving Google Workspace.
Customer service, sales, HR, IT, and finance teams already living in Gmail or Outlook who want to run a shared helpdesk (support@, billing@, hr@) without adopting a separate ticketing tool.
Shared inboxes with email assignment, collision detection, internal notes and @mentions, shared drafts, canned response templates, automation rules, dashboards/analytics, and CRM/tool integrations (Salesforce, HubSpot, Jira, NetSuite, and more), plus AI agents and an AI copilot for drafting and resolving requests; the Hiver Omni product extends this to live chat, WhatsApp, voice, and social channels in one workspace.
Hiver in Gmail installs as a Chrome (or Safari) browser extension that turns Gmail itself into a helpdesk, while Hiver Omni runs as a standalone browser-based app that also connects to Microsoft 365/Outlook and other channels; iOS and Android mobile apps let teams manage shared Gmail and Outlook inboxes on the go.
Where Hiver stands out
Verified capabilities most alternatives don't have.
Why people leave Hiver
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Drag turns Gmail into a shared inbox with kanban boards, letting teams manage shared mailboxes, assign emails, and track tasks without leaving Gmail.
Front is a customer communication platform built around shared inboxes, letting teams manage email, chat, and social messages together with assignments, comments, and workflows.
Helpwise is a shared-inbox platform for managing team email plus SMS, WhatsApp, and social messages, with assignment, collision detection, and automation.
Gmelius adds shared inboxes, shared labels, email notes, and kanban boards to Gmail, turning Google Workspace into a team collaboration hub.
Zoho TeamInbox is a shared-inbox tool for managing group email addresses collaboratively, with assignments, internal threads, and shared visibility across the team.
Loop Email is a shared-inbox and internal-chat app that lets teams manage shared mailboxes, assign messages, and chat alongside emails.
Feature comparison
Rows come from the Shared inbox software checklist (17 rows). Human-verified cells only. ? means the value has not been verified.
| Shared inbox software checklist | Hiver | Drag | Front | Helpwise | Gmelius | Zoho TeamInbox |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared email inboxes | ||||||
| Email assignment / ownership | ||||||
| Internal comments & @mentions | ||||||
| Collision detection | ||||||
| Shared drafts | ||||||
| Canned responses / templates | ||||||
| Snooze & follow-up reminders | ||||||
| Works on top of Gmail/Outlook | ||||||
| Multi-channel (SMS/WhatsApp/social) | ||||||
| Automation rules | ||||||
| Analytics & reporting | ||||||
| CRM integrations | ||||||
| Free trial |
Every fact and feature listed for Hiver is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-17
the Service uses, embodies, and contains confidential and proprietary information and technology of Hiver and/or its licensors, including trade secrets and intellectual property
https://hiverhq.com/terms -
Status active verified 2026-07-17
dateModified":"2026-06-17T10:39:05+05:30"" — Pricing page updated within the last month (today is 2026-07-17); site also lists 2026 events (CCW Las Vegas 2026) and a 2026 AI customer support report, indicating active ongoing development.
https://hiverhq.com/pricing/hiver-in-gmail -
Pricing model Freemium verified 2026-07-17
Free plan is $0/forever ("For teams just getting started with customer service"), with Growth/Pro/Elite paid tiers above it.
Free forever
https://hiverhq.com/pricing/hiver-in-gmail -
Starts at $25 USD/user/month (Growth plan, billed annually; $35/user/month billed monthly) verified 2026-07-17
Currency shown only as "$" on the pricing page; USD assumed as the site's default. Cheapest paid plan is Growth; a $0 Free plan also exists.
Growth $ 25 $ 35 /user/month
https://hiverhq.com/pricing/hiver-in-gmail -
Platforms Web, Browser extension, iOS, Android verified 2026-07-17
Hiver in Gmail requires the Chrome (or Safari, per Terms) browser extension; Hiver Omni runs as a standalone web app. Mobile apps confirmed separately at hiverhq.com/mobile-app ("Hiver offers a mobile
Try Hiver Omni. It runs right in your browser, with no extension to install.
https://hiverhq.com/hiver-chrome-extension -
Shared email inboxes Yes verified 2026-07-17
Hiver in Gmail turns it into a helpdesk — with shared inboxes like support@ and info@, cross-team collaboration, workflows, and AI.
https://hiverhq.com/products/hiver-in-gmail -
Email assignment / ownership Yes verified 2026-07-17
Triage emails, route them to the right owner, distribute workload evenly, and track status at every step.
https://hiverhq.com/products/hiver-in-gmail -
Internal comments & @mentions Yes verified 2026-07-17
Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.
https://hiverhq.com/features/email-management -
Collision detection Yes verified 2026-07-17
Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction
https://hiverhq.com/features/email-management -
Shared drafts Yes verified 2026-07-17
Stated in a customer testimonial quoted on the official product page.
features like email templates, shared drafts, and conversation history
https://hiverhq.com/products/hiver-in-gmail -
Canned responses / templates Yes verified 2026-07-17
you can enable AI Agents, draft templates, and configure rules without lengthy implementation cycles
https://hiverhq.com/features/email-management -
Snooze & follow-up reminders Partial verified 2026-07-17
Follow-up automation is explicitly confirmed. A dedicated email-snooze feature is referenced by third-party search results pointing to help.hiverhq.com/email-tools/snoozing-emails-and-setting-reminder
Automate triage, routing, and follow-ups to keep conversations moving without manual effort.
https://hiverhq.com/features/email-management -
Works on top of Gmail/Outlook Yes verified 2026-07-17
Gmail support is the core product (Hiver in Gmail, browser extension); Outlook support is delivered via a Microsoft 365 connection rather than a browser extension.
Hiver connects to Microsoft 365 and works on top of Outlook. Your team continues using the same email interface — Hiver adds helpdesk capabilities without replacing or migrating anything.
https://hiverhq.com/solutions/outlook-shared-mailbox -
Multi-channel (SMS/WhatsApp/social) Yes verified 2026-07-17
Confirmed: live chat, WhatsApp, voice, and social. No explicit SMS channel was found; this is delivered via the Hiver Omni product.
Hiver's cloud-based omnichannel solution brings together conversations from email, live chat, WhatsApp, voice, and social channels into one unified workspace.
https://hiverhq.com/features/omnichannel-inbox -
Automation rules Yes verified 2026-07-17
Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.
https://hiverhq.com/pricing/hiver-in-gmail -
Analytics & reporting Yes verified 2026-07-17
Build a dashboard to track every single metric your team cares about, then schedule it to land in everyone's inbox.
https://hiverhq.com/features/reporting-analytics -
CRM integrations Yes verified 2026-07-17
Hiver offers native integrations with tools like Slack, Salesforce, HubSpot, NetSuite, Shopify, Asana, and Jira, so customer context flows directly into conversations.
https://hiverhq.com/integrations -
Free trial Yes verified 2026-07-17
When you sign up, you instantly get access to our Elite plan for 7 days.
https://hiverhq.com/pricing/hiver-in-gmail