Alternatives to Trengo
Multichannel team inbox for customer conversations
Trengo ranks #8 of 8 in Shared inbox software, with an Alt Score of 83. It is proprietary, sold by subscription from €299 EUR/month (Boost plan, billed annually, 10 users) and available on the web. 11 of 13 checklist rows are verified against a public source.
Trengo is a multichannel team inbox that unifies email, WhatsApp, live chat, and social messages into one shared workspace with assignments and automation.
Trengo is built for customer-facing teams — support, sales, and service — at small-to-midsize businesses (roughly 10-20+ agents) who need to manage conversations across email, WhatsApp, live chat, and social media without switching between separate apps.
A single team inbox that unifies email, WhatsApp Business API, Instagram, Facebook, live chat, SMS, and voice, with conversation assignment, internal @mentions, canned quick replies, automation rules, AI-assisted replies, and reporting dashboards, plus CRM integrations like Salesforce, HubSpot, and Pipedrive.
Teams connect their channels (including existing Gmail/Outlook mailboxes and WhatsApp numbers) into Trengo's web-based omnichannel inbox, then use rules, labels, and an AI agent (HelpMate) to route, automate, and collaborate on incoming conversations from any device via the web app or an installable mobile PWA.
Why people leave Trengo
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Drag turns Gmail into a shared inbox with kanban boards, letting teams manage shared mailboxes, assign emails, and track tasks without leaving Gmail.
Front is a customer communication platform built around shared inboxes, letting teams manage email, chat, and social messages together with assignments, comments, and workflows.
Helpwise is a shared-inbox platform for managing team email plus SMS, WhatsApp, and social messages, with assignment, collision detection, and automation.
Hiver turns Gmail into a shared inbox, letting teams assign, track, and collaborate on emails with notes, tags, and automations without leaving Google Workspace.
Gmelius adds shared inboxes, shared labels, email notes, and kanban boards to Gmail, turning Google Workspace into a team collaboration hub.
Zoho TeamInbox is a shared-inbox tool for managing group email addresses collaboratively, with assignments, internal threads, and shared visibility across the team.
Loop Email is a shared-inbox and internal-chat app that lets teams manage shared mailboxes, assign messages, and chat alongside emails.
Feature comparison
Rows come from the Shared inbox software checklist (17 rows). Human-verified cells only. ? means the value has not been verified.
| Shared inbox software checklist | Trengo | Drag | Front | Helpwise | Hiver | Gmelius |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared email inboxes | ||||||
| Email assignment / ownership | ||||||
| Internal comments & @mentions | ||||||
| Collision detection | ||||||
| Shared drafts | ||||||
| Canned responses / templates | ||||||
| Snooze & follow-up reminders | ||||||
| Works on top of Gmail/Outlook | ||||||
| Multi-channel (SMS/WhatsApp/social) | ||||||
| Automation rules | ||||||
| Analytics & reporting | ||||||
| CRM integrations | ||||||
| Free trial |
Every fact and feature listed for Trengo is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-17
Commercial SaaS platform; no open-source licensing model documented for the core product.
Trengo's Boost price plan starts at €299 per month when billed annually
https://trengo.com/prices -
Pricing model Subscription verified 2026-07-17
Boost €299 /month ... Pro €499 /month ... Enterprise Custom
https://trengo.com/prices -
Starts at €299 EUR/month (Boost plan, billed annually, 10 users) verified 2026-07-17
Month-to-month billing is €349/month for the same Boost plan.
Trengo’s Boost price plan starts at €299 per month when billed annually (€349 month‑to‑month) for 10 users with a fixed conversation allowance
https://trengo.com/prices -
Platforms Web verified 2026-07-17
Mobile access is via installable Progressive Web App (add to home screen in Safari/Chrome), not a native App Store/Play Store app, per help.trengo.com/article/mobile-experience-through-progressive-web
Trengo Web App. Take Trengo on the go, wherever and whenever you need it. On your phone, or desktop device.
https://trengo.com/apps -
Status active verified 2026-07-17
Blog published new content in June 2026, shortly before the research date.
What Is a Data Processing Agreement (DPA)? Complete Guide|Jun 25, 2026
https://trengo.com/blog -
Shared email inboxes Yes verified 2026-07-17
Handle email, WhatsApp, Instagram, Facebook, and more from one shared inbox
https://trengo.com/prices -
Email assignment / ownership Yes verified 2026-07-17
When you've received an incoming message, you are able to pick this conversation up yourself, or assign it to another user or team.
https://help.trengo.com/article/assigning-a-conversation -
Internal comments & @mentions Yes verified 2026-07-17
Collaborate internally within the thread
https://trengo.com/prices -
Canned responses / templates Yes verified 2026-07-17
Reuse prewritten responses for FAQs
https://trengo.com/prices -
Snooze & follow-up reminders Yes verified 2026-07-17
Do you want to check back on a conversation in a few days? In that case, it could be handy to set a reminder in Trengo. This functionality lets you choose when a ticket should automatically reopen in
https://help.trengo.com/article/setting-a-ticket-reminder -
Works on top of Gmail/Outlook Partial verified 2026-07-17
Gmail and Outlook are shown as connectable channel icons alongside Instagram, Facebook, LiveChat and SMS. Trengo is a standalone inbox app that connects to Gmail/Outlook mailboxes via integration, not
Connect your favourite channel to our omnichannel team inbox
https://trengo.com/products/omnichannel-inbox -
Multi-channel (SMS/WhatsApp/social) Yes verified 2026-07-17
Which channels can I connect to Trengo's omnichannel inbox? Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messen
https://trengo.com/prices -
Automation rules Yes verified 2026-07-17
If you'd like to automate certain parts of your workflow, setting up rules in your Trengo account is the perfect solution.
https://help.trengo.com/article/adding-a-rule-to-trengo -
Analytics & reporting Yes verified 2026-07-17
Comprehensive analytics and reporting: check your dashboard to keep track of important customer communication metrics.
https://trengo.com/products/omnichannel-inbox -
CRM integrations Yes verified 2026-07-17
Salesforce synchronises data and optimise workflows for sales, marketing, and support. When you connect Salesforce with Trengo, your team can access in-depth Salesforce data directly within their Tren
https://trengo.com/integrations/salesforce -
Free trial Yes verified 2026-07-17
Try Trengo for Free. Discover the possibilities of Trengo for your team.
https://trengo.com/try-for-free
FAQ
Yes. Hiver has a free tier or is fully free. Free-tier limits in the comparison table are verified and dated.