Alternatives to Loop Email
Shared inbox and team chat in one collaborative app
Loop Email ranks #7 of 8 in Shared inbox software, with an Alt Score of 83. It is proprietary, sold by subscription from €15/user/month and available on Web, macOS, Windows, iOS and Android. 12 of 13 checklist rows are verified against a public source.
Loop Email is a shared-inbox and internal-chat app that lets teams manage shared mailboxes, assign messages, and chat alongside emails.
Support, sales, and operations teams who manage shared mailboxes like info@ or support@ and need clear ownership without endless CC chains.
Shared inboxes with owner assignment and status tracking, an internal side-chat with @mentions and collision detection, shared drafts for review before sending, canned response templates, snooze/follow-up, automation rules with SLAs, and reporting dashboards.
You connect your team's existing Gmail, Outlook, Exchange, or IMAP mailboxes into Loop's standalone app (web, Mac, Windows, iOS, Android), then collaborate on incoming email inside Loop via internal chat, assignment, rules, and templates rather than forwarding messages back and forth.
Why people leave Loop Email
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Drag turns Gmail into a shared inbox with kanban boards, letting teams manage shared mailboxes, assign emails, and track tasks without leaving Gmail.
Front is a customer communication platform built around shared inboxes, letting teams manage email, chat, and social messages together with assignments, comments, and workflows.
Helpwise is a shared-inbox platform for managing team email plus SMS, WhatsApp, and social messages, with assignment, collision detection, and automation.
Hiver turns Gmail into a shared inbox, letting teams assign, track, and collaborate on emails with notes, tags, and automations without leaving Google Workspace.
Gmelius adds shared inboxes, shared labels, email notes, and kanban boards to Gmail, turning Google Workspace into a team collaboration hub.
Zoho TeamInbox is a shared-inbox tool for managing group email addresses collaboratively, with assignments, internal threads, and shared visibility across the team.
Feature comparison
Rows come from the Shared inbox software checklist (17 rows). Human-verified cells only. ? means the value has not been verified.
| Shared inbox software checklist | Loop Email | Drag | Front | Helpwise | Hiver | Gmelius |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Shared email inboxes | ||||||
| Email assignment / ownership | ||||||
| Internal comments & @mentions | ||||||
| Collision detection | ||||||
| Shared drafts | ||||||
| Canned responses / templates | ||||||
| Snooze & follow-up reminders | ||||||
| Works on top of Gmail/Outlook | ||||||
| Multi-channel (SMS/WhatsApp/social) | ||||||
| Automation rules | ||||||
| Analytics & reporting | ||||||
| CRM integrations | ||||||
| Free trial |
Every fact and feature listed for Loop Email is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-17
we grant you a personal, nonexclusive, non-transferable and fully revocable license to download and use our Apps for your internal, non-commercial, email use
https://www.intheloop.io/terms/ -
Pricing model Subscription verified 2026-07-17
Per-user monthly or annual billing across Starter/Pro/Enterprise tiers; no free tier.
15€ per user/month
https://www.intheloop.io/pricing/ -
Starts at €15/user/month verified 2026-07-17
Starter plan, cheapest paid tier; requires a minimum of 3 users.
15€ per user/month, billed monthly, minimum 3 users
https://www.intheloop.io/pricing/ -
Platforms Web, macOS, Windows, iOS, Android verified 2026-07-17
Page title confirms iOS ('Download and Install Loop Email iOS mobile app'). Web app separately confirmed at help.intheloop.io/web-app/welcome-to-loop-web-app: 'Loop Web App is an opportunity for users
Looking for Windows, Mac or Android apps?
https://www.intheloop.io/install/ios/ -
Status active verified 2026-07-17
Changelog shows version 7.10.2 dated April 24, 2026, with prior releases in Feb 2026 and Nov 2025 — regular ongoing updates.
This release delivers a powerful new admin control, smarter notifications, and a long-requested usability improvement.
https://www.intheloop.io/learn-more/cbxchangelog/whats-changed-in-loop/ -
Shared email inboxes Yes verified 2026-07-17
Manage emails as a team with a simple yet powerful shared inbox
https://www.intheloop.io/features/ -
Email assignment / ownership Yes verified 2026-07-17
Each message has a clear owner so that the entire team knows who's in charge or responding.
https://www.intheloop.io/shared-inbox/ -
Internal comments & @mentions Yes verified 2026-07-17
Internal side-chat also confirmed on features page: 'Start a private side chat on any email thread and resolve enquiries within minutes.'
Loop Email's new feature is available by typing '@' and writing your contacts or groups name.
https://www.intheloop.io/blog/mentions-and-optional-email-usage/ -
Collision detection Yes verified 2026-07-17
Prevent sending multiple replies by mistake with collision detection flagging
https://www.intheloop.io/features/ -
Shared drafts Yes verified 2026-07-17
Collaboration made easy! You can now share your email drafts with teammates. Whether you need a quick review or final approval, it's all possible — before hitting send.
https://www.intheloop.io/learn-more/cbxchangelog/whats-changed-in-loop/ -
Canned responses / templates Yes verified 2026-07-17
Create templates that your team can use whenever they're responding to a message.
https://www.intheloop.io/shared-inbox/ -
Snooze & follow-up reminders Yes verified 2026-07-17
Snooze a conversation for a period of time to keep your inbox organized
https://www.intheloop.io/features/ -
Works on top of Gmail/Outlook Partial verified 2026-07-17
Loop is a standalone app (web/desktop/mobile) that you connect existing Gmail, Outlook, Exchange or IMAP accounts to (see help.intheloop.io/setting-up-loop/how-do-i-login-with-an-imap-account) — it is
Works with all email providers
https://www.intheloop.io/features/ -
Multi-channel (SMS/WhatsApp/social) No verified 2026-07-17
Product scope is email plus internal team chat; no mention of SMS, WhatsApp, or social-media channel support found across pricing, features, help center, changelog, or blog pages.
Works with all email providers
https://www.intheloop.io/features/ -
Automation rules Yes verified 2026-07-17
Automate workflows for yourself and your team with a powerful rules engine
https://www.intheloop.io/features/ -
Analytics & reporting Yes verified 2026-07-17
Get insights into how your team and your business are working by setting up customizable reports
https://www.intheloop.io/features/ -
Free trial Yes verified 2026-07-17
No, you do not need to add any credit card information during your 14-day free trial
https://www.intheloop.io/pricing/
FAQ
Yes. Hiver has a free tier or is fully free. Free-tier limits in the comparison table are verified and dated.