Alternatives to BeyondTrust Remote Support
Enterprise secure remote support with privileged access controls
BeyondTrust Remote Support ranks #2 of 11 in Remote support tools, with an Alt Score of 85. It is proprietary, sold by subscription and available on Windows, macOS, Linux, iOS, Android and Web. 9 of 9 checklist rows are verified against a public source.
BeyondTrust Remote Support is enterprise remote support software emphasizing security, auditing, and privileged access controls for service desks.
Enterprise IT help desks, MSPs, and support teams that need secure, auditable, attended and unattended remote support across desktop, server, and mobile endpoints, including regulated industries requiring on-premises deployment.
Cross-platform remote support (Windows, Mac, Linux, Android, iOS, Chrome OS) with remote control and screen sharing, unattended access, file sharing, session recording with detailed video logs and audit trails, ITSM/CRM/SIEM integrations, and an open API for custom integrations.
Support reps launch sessions via thick client, browser-based, or mobile access to connect to end-user devices anywhere, with all session activity logged for compliance; deployment can be SaaS cloud or self-hosted via physical or virtual appliances for organizations with regulatory or network-isolation requirements.
Where BeyondTrust Remote Support stands out
Verified capabilities most alternatives don't have.
Why people leave BeyondTrust Remote Support
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
ISL Online (ISL Light / ISL AlwaysOn) is a Slovenia-based remote support platform offering attended and unattended access across Windows, Mac, Linux and mobile.
ConnectWise ScreenConnect is a remote support, access, and meeting platform for MSPs and IT teams, offering attended/unattended sessions and self-hosted deployment.
Getscreen.me is a browser-based remote desktop and support tool offering agentless access via links, unattended access, and integrations.
Dameware Remote Everywhere (DRE) is SolarWinds' cloud-hosted remote support product for help desk and IT teams, succeeding the on-prem Dameware Remote Support line.
Iperius Remote is an Italian remote desktop and support tool offering free unattended access for personal use plus paid plans for technicians and businesses.
N-able Take Control is a cloud-hosted remote access and support platform for managed service providers and internal IT teams.
Supremo (by Nanosystems) is a portable, no-install remote desktop and support tool for Windows, Mac, Linux, iOS and Android.
RemotePC is IDrive's remote access and support product, offering attended/unattended connections, file transfer, session recording, and a free personal-use tier alongside paid business and help-desk p.
Zoho Assist is cloud-based remote support software for attended and unattended sessions, with file transfer, session recording, and helpdesk integrations.
Feature comparison
Rows come from the Remote support tools checklist (13 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Remote support tools checklist | BeyondTrust Remote Support | ISL Online | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere | Iperius Remote |
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| Ticketing integration | ||||||
| Mobile device support |
Every fact and feature listed for BeyondTrust Remote Support is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-29
Commercial closed-source enterprise software; no open-source licensing found on the product page.
Copyright © 1999 — 2022 BeyondTrust Corporation. All rights reserved.
https://www.beyondtrust.com/remote-support -
Pricing model Subscription verified 2026-07-29
Product page offers Contact Sales and Free Trial CTAs but no self-serve pricing page; typical of enterprise quote-based licensing. Enterprise contact-sales pricing; a free trial is available, no publi
Download a Free Trial
https://www.beyondtrust.com/remote-support -
Platforms Windows, macOS, Linux, iOS, Android, Web verified 2026-07-29
Page also states "Anytime-anywhere support with thick client, browser-based, or mobile access," supporting Web/browser-based access. Chrome OS mentioned but not in allowed platform enum.
BeyondTrust Remote Support also works across Windows, Mac, Linux, Android, iOS, and Chrome OS.
https://www.beyondtrust.com/remote-support -
Status active verified 2026-07-29
Product page (archived snapshot 2022) actively marketed with current messaging and free trial CTA; BeyondTrust Remote Support remains a maintained flagship product.
Trusted by Over 20,000 Companies and Counting
https://www.beyondtrust.com/remote-support -
Unattended access Yes verified 2026-07-29
Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing.
https://www.beyondtrust.com/remote-support -
Session recording Yes verified 2026-07-29
Session activity is logged with detailed video logs (recordings) for audit/compliance.
Log all session activity for a complete audit trail, including real-time reporting and detailed video logs.
https://www.beyondtrust.com/remote-support -
Multi-platform Yes verified 2026-07-29
BeyondTrust Remote Support also works across Windows, Mac, Linux, Android, iOS, and Chrome OS.
https://www.beyondtrust.com/remote-support -
Free for personal use No verified 2026-07-29
Only a time-limited free trial is offered for this enterprise product; no free personal-use tier found.
Download a Free Trial
https://www.beyondtrust.com/remote-support -
Self-hostable Yes verified 2026-07-29
Deployment options include on-premises physical or virtual appliances in addition to cloud/SaaS.
Choose from physical or virtual appliances, both of which have helped enterprises satisfy regulatory requirements for years.
https://www.beyondtrust.com/remote-support -
E2E encryption Partial verified 2026-07-29
Page describes strong TLS-in-transit and optional data-at-rest encryption ("Military-Grade Data Encryption") but does not use the specific term "end-to-end encryption".
BeyondTrust encrypts all data in transit using TLSv1.2, and data at rest encryption can be enabled with your organization’s key management solution.
https://www.beyondtrust.com/remote-support/security -
File transfer Yes verified 2026-07-29
Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing.
https://www.beyondtrust.com/remote-support -
Ticketing integration Yes verified 2026-07-29
ITSM (IT service management/ticketing) integration explicitly listed; open API also supports custom ticketing integrations.
Integrations Integrate with CRM, ITSM, SIEM, and password tools. Use BeyondTrust's open API to create custom integrations.
https://www.beyondtrust.com/remote-support -
Mobile device support Yes verified 2026-07-29
Secure Remote Support Software for Desktop and Mobile Devices
https://www.beyondtrust.com/remote-support
FAQ
Yes. Getscreen.me, Iperius Remote and Supremo have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.