Alternatives to Zoho Assist
Cloud remote support and unattended access software
Zoho Assist ranks #10 of 11 in Remote support tools, with an Alt Score of 70. It is proprietary, freemium from $12/technician/month and available on Windows, macOS, Linux, iOS, Android and Web. 8 of 9 checklist rows are verified against a public source.
Zoho Assist is cloud-based remote support software for attended and unattended sessions, with file transfer, session recording, and helpdesk integrations.
IT support teams and customer support teams that need to remotely troubleshoot end-user devices during a live, attended session, as well as IT admins who need ongoing unattended access to configured company devices.
Ad-hoc remote support sessions plus unattended access to registered devices, with tiered plans (Standard, Professional, Enterprise) adding file transfer, multi-monitor navigation, mobile device support, scheduling, session recording, service queues, and Zendesk ticketing integration at higher tiers.
Technicians launch or schedule a session from the Zoho Assist console; customers join via a session link or code without installing permanent software for ad-hoc support, while unattended access requires installing an agent on the target device ahead of time. Sessions run over SSL/256-bit AES-encrypted connections.
Why people leave Zoho Assist
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
ISL Online (ISL Light / ISL AlwaysOn) is a Slovenia-based remote support platform offering attended and unattended access across Windows, Mac, Linux and mobile.
BeyondTrust Remote Support is enterprise remote support software emphasizing security, auditing, and privileged access controls for service desks.
ConnectWise ScreenConnect is a remote support, access, and meeting platform for MSPs and IT teams, offering attended/unattended sessions and self-hosted deployment.
Getscreen.me is a browser-based remote desktop and support tool offering agentless access via links, unattended access, and integrations.
Dameware Remote Everywhere (DRE) is SolarWinds' cloud-hosted remote support product for help desk and IT teams, succeeding the on-prem Dameware Remote Support line.
Iperius Remote is an Italian remote desktop and support tool offering free unattended access for personal use plus paid plans for technicians and businesses.
N-able Take Control is a cloud-hosted remote access and support platform for managed service providers and internal IT teams.
Supremo (by Nanosystems) is a portable, no-install remote desktop and support tool for Windows, Mac, Linux, iOS and Android.
RemotePC is IDrive's remote access and support product, offering attended/unattended connections, file transfer, session recording, and a free personal-use tier alongside paid business and help-desk p.
Feature comparison
Rows come from the Remote support tools checklist (13 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Remote support tools checklist | Zoho Assist | ISL Online | BeyondTrust Remote Support | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Unattended access | ||||||
| Session recording | ||||||
| Multi-platform | ||||||
| Free for personal use | ||||||
| Self-hostable | ||||||
| E2E encryption | ||||||
| File transfer | ||||||
| Ticketing integration | ||||||
| Mobile device support |
Every fact and feature listed for Zoho Assist is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-29
Commercial SaaS; no open-source license found on fetched pages
Zoho Assist is a pay-as-you-go service
https://www.zoho.com/assist/pricing.html -
Pricing model Freemium verified 2026-07-29
a free remote support and unattended access software
https://www.zoho.com/assist/pricing.html -
Status active verified 2026-07-29
Live, currently-sold pay-as-you-go plans; no explicit 'active' statement found
You can upgrade, downgrade, or cancel your plan at any time
https://www.zoho.com/assist/pricing.html -
Starts at $12/technician/month verified 2026-07-29
Entry rate for the Remote Support Standard add-on (1-5 technicians, monthly). Volume tiers drop to $11/$10/$9/$8; 25+ is contact-sales. pricing.html renders prices client-side.
5 tech * $12 = $60;5 tech * $11 = $55; 2 tech * $10 = $20; Total price = $135
https://www.zoho.com/assist/volume-discounts.html -
Platforms Windows, macOS, Linux, iOS, Android, Web verified 2026-07-29
Chrome OS and Raspberry Pi also supported but outside the platform vocabulary. Web from the system-requirements Web Browser row (Chrome/Edge/Firefox 94+, Safari 15+).
Zoho Assist supports a wide range of operating systems and devices, including Windows, Mac, Linux, iOS, Android, Chrome OS, and Raspberry Pi.
https://www.zoho.com/assist/instant-remote-support.html -
Unattended access Yes verified 2026-07-29
Add unlimited technicians to access your configured devices.
https://www.zoho.com/assist/pricing.html -
Session recording Partial verified 2026-07-29
Listed only in the Enterprise-tier feature list (alongside Departments, Service Queue), not Standard/Professional
Session Recording
https://www.zoho.com/assist/pricing.html -
Multi-platform Yes verified 2026-07-29
Cross-OS sessions explicitly supported; the FAQ states connections work between any combination of operating systems at the remote end.
Zoho Assist supports a wide range of operating systems and devices, including Windows, Mac, Linux, iOS, Android, Chrome OS, and Raspberry Pi.
https://www.zoho.com/assist/instant-remote-support.html -
Free for personal use Partial verified 2026-07-29
Free plan exists but page does not explicitly scope/restrict it to personal use
a free remote support and unattended access software
https://www.zoho.com/assist/pricing.html -
E2E encryption Partial verified 2026-07-29
Transport-layer TLS/AES encryption described; not explicitly stated as end-to-end
All transmissions take place through SSL/256-bit AES encryption protocols which is the industry standard security practice.
https://www.zoho.com/assist/pricing.html -
File transfer Yes verified 2026-07-29
File Transfer
https://www.zoho.com/assist/pricing.html -
Ticketing integration Yes verified 2026-07-29
Zendesk Integration
https://www.zoho.com/assist/pricing.html -
Mobile device support Partial verified 2026-07-29
Listed starting at the Professional tier, not on Free/Standard plans
Mobile Device Support
https://www.zoho.com/assist/pricing.html
FAQ
Yes. Getscreen.me, Iperius Remote and Supremo have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.