Alternatives to ISL Online
Remote support software with cloud, self-hosted, and private-cloud deployment
ISL Online ranks #1 of 11 in Remote support tools, with an Alt Score of 90. It is proprietary, sold by subscription from €14.90/mo and available on Windows, macOS, Linux, iOS, Android and Web. 9 of 9 checklist rows are verified against a public source.
ISL Online (ISL Light / ISL AlwaysOn) is a Slovenia-based remote support platform offering attended and unattended access across Windows, Mac, Linux and mobile. It stands out in this category by shipping a fully self-hosted on-premise license alongside its cloud SaaS option, appealing to regulated organizations that need data-residency control, plus session recording, file transfer, and end-to-end encrypted sessions.
IT help desk teams, MSPs, and support technicians who need to remotely view and control customer or employee computers and mobile devices, either occasionally for ad-hoc support sessions or continuously for unattended access to managed machines.
A remote desktop application (ISL Light) for attended support sessions and an agent (ISL AlwaysOn) for unattended access, with session recording, a dual-panel file manager, in-session chat and video calling, RDP/SSH tunneling to devices behind firewalls, AES 256-bit end-to-end encrypted connections, and ready-made integrations with ticketing platforms such as ServiceNow, Freshdesk, and HaloITSM.
Desktop apps for Windows, macOS, and Linux, plus iOS and Android mobile apps and a browser-based Web Portal, connect through ISL Online's relay servers (or a direct peer-to-peer connection when available) using RSA/ECDSA key exchange and AES 256-bit encryption. The service is offered as a metered Cloud subscription with monthly or annual billing, or as a self-hosted server licence (ISL Conference Proxy) that keeps all connections and session data inside the customer's own infrastructure.
Where ISL Online stands out
Verified capabilities most alternatives don't have.
Why people leave ISL Online
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
BeyondTrust Remote Support is enterprise remote support software emphasizing security, auditing, and privileged access controls for service desks.
ConnectWise ScreenConnect is a remote support, access, and meeting platform for MSPs and IT teams, offering attended/unattended sessions and self-hosted deployment.
Getscreen.me is a browser-based remote desktop and support tool offering agentless access via links, unattended access, and integrations.
Dameware Remote Everywhere (DRE) is SolarWinds' cloud-hosted remote support product for help desk and IT teams, succeeding the on-prem Dameware Remote Support line.
Iperius Remote is an Italian remote desktop and support tool offering free unattended access for personal use plus paid plans for technicians and businesses.
N-able Take Control is a cloud-hosted remote access and support platform for managed service providers and internal IT teams.
Supremo (by Nanosystems) is a portable, no-install remote desktop and support tool for Windows, Mac, Linux, iOS and Android.
RemotePC is IDrive's remote access and support product, offering attended/unattended connections, file transfer, session recording, and a free personal-use tier alongside paid business and help-desk p.
Zoho Assist is cloud-based remote support software for attended and unattended sessions, with file transfer, session recording, and helpdesk integrations.
Feature comparison
Rows come from the Remote support tools checklist (13 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Remote support tools checklist | ISL Online | BeyondTrust Remote Support | ConnectWise ScreenConnect | Getscreen.me | Dameware Remote Everywhere | Iperius Remote |
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| Mobile device support |
Every fact and feature listed for ISL Online is verified against its own pages. Each alternative is sourced on its own page.
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Platforms Windows, macOS, Linux, iOS, Android, Web verified 2026-07-30
Same page also lists a browser-based Web Portal ("Log into your ISL Online account through your browser to start a remote desktop session") and Mobile App support for iOS and Android.
For the best remote desktop experience, download and install the ISL Light application on your Windows, macOS, or Linux computer.
https://www.islonline.com/features.htm -
Status active verified 2026-07-30
Changelog shows an active June 2026 release across ISL Light, ISL AlwaysOn, and ISL Conference Proxy (server licence).
ISL Light 5.0.2551.117 ... Server License: All updates have the release date set to 2026-06-24
https://www.islonline.com/whats-new/ -
License Proprietary verified 2026-07-30
Proprietary EULA published by ISL Remote d.o.o. (Slovenia); no open-source license found, no public GitHub org/repo.
The Customer is prohibited from accessing or using... for reverse engineering, decompiling, disassembling, or circumventing technical limitations of the Software
https://www.islonline.com/legal/license-agreement/ -
Pricing model Subscription verified 2026-07-30
Cloud plans are billed monthly or annually. A time-limited 15-day Free Trial exists but is not a permanent free tier; a Pay-Per-Use (Prepaid) plan is also mentioned in the License Agreement. Self-host
Choose Your Perfect Plan / Starter / Cloud License / €14,90 /mo billed at €178,80 /year
https://www.islonline.com/pricing/ -
Starts at €14.90/mo verified 2026-07-30
Cheapest paid Cloud tier (Starter, 1 user), billed at €178.80/year, prices shown in EUR on the default (gb/en) path, tax not included. The self-hosted server licence starts higher, at €39.90/mo (€478.
Starter / Cloud License / €14,90 /mo billed at €178,80 /year / 1 licensed user
https://www.islonline.com/pricing/ -
Unattended access Yes verified 2026-07-30
Delivered via the ISL AlwaysOn agent.
Access and securely manage your unattended remote devices from anywhere, ensuring you remain productive and connected at all times.
https://www.islonline.com/features.htm -
Session recording Yes verified 2026-07-30
Configure automatic session recording as an additional security measure or to prevent potential disputes. Capture screen sharing, chat, audio, and video.
https://www.islonline.com/features.htm -
Multi-platform Yes verified 2026-07-30
Same page confirms mobile apps for iOS/Android and a browser-based Web Portal in addition to desktop.
For the best remote desktop experience, download and install the ISL Light application on your Windows, macOS, or Linux computer.
https://www.islonline.com/features.htm -
Free for personal use No verified 2026-07-30
Only a 15-day, feature-limited Free Trial is offered; the License Agreement confirms it is 'provided solely for evaluation purposes' with no permanent free personal-use tier. All other plans (Starter,
Free Trial / Cloud License / €0,00 / Free for 15 days
https://www.islonline.com/pricing/ -
Self-hostable Yes verified 2026-07-30
Self-hosted server licence is called ISL Conference Proxy; it is a separate proprietary licence/pricing track from the Cloud plans (Self-Hosted tier starts at €39.90/mo per the pricing page).
Meet strict security requirements, plus enjoy privacy and full independence by installing ISL Online on your server(s). All remote connections are then established through the server(s) in your compan
https://www.islonline.com/gb/en/enterprise/self-hosted.htm -
E2E encryption Yes verified 2026-07-30
Regardless of the connection type (Standard Connection or Direct Connection), the content of the Remote Desktop Data Stream between the local and remote computer is transferred through a secure tunnel
https://www.islonline.com/gb/en/enterprise/security.htm -
File transfer Yes verified 2026-07-30
Transfer files quickly and securely between computers during a remote desktop session. The dual-panel File Manager allows fast navigation and enables you to manage files and folders on both the local
https://www.islonline.com/features.htm -
Ticketing integration Yes verified 2026-07-30
Also lists ready-made integrations with Freshworks/Freshdesk and HaloITSM on the same page.
The ISL Light integration allows ServiceNow users to securely launch and manage remote desktop sessions directly from within ServiceNow tickets.
https://www.islonline.com/gb/en/enterprise/oem.htm -
Mobile device support Yes verified 2026-07-30
Listed as an included feature on every Cloud/Server plan tier; features.htm additionally offers iOS and Android apps for both operators and end users.
Mobile device support
https://www.islonline.com/pricing/
FAQ
Yes. Getscreen.me, Iperius Remote and Supremo have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.