Alternatives to Chatra
Multichannel live chat and shared team inbox software owned by Brevo
Chatra ranks #9 of 11 in Live chat software, with an Alt Score of 70. It is proprietary, freemium from €31/mo and available on Web, iOS and Android. 12 of 12 checklist rows are verified against a public source.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan. Acquired by Brevo (formerly Sendinblue) in 2021, it continues to operate as a standalone product for small businesses even as new capabilities land in Brevo's own Conversations module.
Small and mid-sized websites and online stores (Chatra's plans page markets to sites using WordPress, Shopify, WooCommerce, Ecwid and Bigcommerce) that want to talk to visitors in real time and answer support or sales questions without a large support team.
A website chat widget with an offline/messenger fallback, a shared agent queue so any online teammate can pick up a new chat, saved replies and a rule-based chatbot, visitor information (location, browser, current page, cart contents on paid plans), file transfer, and integrations such as email forwarding, Facebook Messenger, Instagram, Help Scout, Slack and Zapier (the last three limited to the Pro plan).
You add Chatra's JavaScript widget snippet to your site and invite teammates as agents or admins from the dashboard; incoming chats land in a shared queue that any available agent can claim, agents work from a browser dashboard at app.chatra.io or from the iOS/Android app, and messages received while no agent is online are emailed to the team and to the visitor. Chatra is a hosted-only service (no self-hosted option) and, since being acquired by Brevo (formerly Sendinblue), continues to be supported as an independent app but is no longer receiving new features, which are instead being built into Brevo Conversations.
Why people leave Chatra
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | Chatra | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
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| Website chat widget | ||||||
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| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for Chatra is verified against its own pages. Each alternative is sourced on its own page.
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Starts at €31/mo verified 2026-07-30
True monthly billing per agent; drops to €25/mo/agent if billed yearly. Page is geo-priced in EUR for this fetch — visitors in other regions (e.g. US) may see USD pricing instead. Free plan exists sep
Essential € 31 ... per agent per month
https://chatra.com/plans/ -
License Proprietary verified 2026-07-30
Chatra is closed-source SaaS; no public LICENSE file exists (not distributed on GitHub).
the Site, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of Chatra and its licensors
https://chatra.com/terms-of-service/ -
Pricing model Freemium verified 2026-07-30
Free plan (1 agent, capped chats) plus paid Essential/Pro plans.
Free ... one agent, free forever
https://chatra.com/plans/ -
Platforms Web, iOS, Android verified 2026-07-30
No Windows/macOS desktop client or browser extension found; agent access is via web dashboard (app.chatra.io) plus iOS/Android apps.
Use our web-dashboard from any browser, or get the mobile app
https://chatra.com/apps/ -
Status acquired verified 2026-07-30
ACQUIRED, NOT SHUT DOWN: page states 'Chatra will keep working as an independent app... however, we will not be releasing any new features in Chatra. They will be released in Brevo Conversations only.
Chatra has joined forces with leading CRM suite, Brevo (formerly Sendinblue)
https://chatra.com/brevo/ -
Website chat widget Yes verified 2026-07-30
Available on all plans including Free.
Online & offline chat widget — Unlimited websites, customization, SSL-encryption
https://chatra.com/plans/ -
Shared team inbox Yes verified 2026-07-30
Shared queue model across all invited teammates; also forwards missed/offline messages to a shared inbox agents reply from.
New chats appear in the queue section for all online agents. When an agent answers, they take ownership of the chat and it's removed from the queue.
https://chatra.com/help/ -
Canned responses Partial verified 2026-07-30
Listed as 'Saved replies' — available on Essential and Pro plans only, NOT on the Free plan.
Save replies to commonly asked questions and use them in future conversations.
https://chatra.com/plans/ -
Chatbots / automation Partial verified 2026-07-30
Intelligent chat bot, form/lead-capture bot, and targeted messages/triggers are all Essential/Pro only — not included on the Free plan (per /plans/).
Chatbot automatically answers to frequently asked questions. It can also learn more about the visitor's needs before they are transferred to a human agent.
https://chatra.com/bot/ -
Co-browsing / screen share Partial verified 2026-07-30
Requires third-party Median (paid) account plus Chatra Essential/Pro plan; not on Free. An Upscope co-browsing integration is also listed.
Median Screenshare integration allows you to know what your customer is doing on your website by seeing their screen.
https://chatra.com/help/integrations/screensharing/ -
File sharing Partial verified 2026-07-30
'File transfer' row is enabled on Essential and Pro, disabled on Free plan.
File transfer
https://chatra.com/plans/ -
Visitor tracking Partial verified 2026-07-30
This 'Detailed visitor info' tooltip describes Essential/Pro only. Free plan gets only 'Basic visitor info' (name and email, per the page's own tooltip).
See the IP-address and location of your customers, what browser and OS they are using and what page they are on during the conversation.
https://chatra.com/plans/ -
Mobile agent app Yes verified 2026-07-30
iOS and Android agent apps, listed as included on all plans (including Free) per /plans/.
Chatra mobile apps
https://chatra.com/apps/ -
CRM / helpdesk integrations Partial verified 2026-07-30
Help Scout, Slack, and Zapier integrations are all gated to the Pro plan only per /plans/ (not on Free or Essential).
Help Scout is a simple and easy to use Help Desk system.
https://chatra.com/help/integrations/helpscout/ -
Self-hostable No verified 2026-07-30
Chatra is delivered only as a hosted online service (app.chatra.io); no self-hosted/on-premise option is offered or mentioned anywhere on the site, including the full /plans/ feature matrix.
Roger Wilco, LLC. (“Chatra”, “our”, “us” or “we”) provides an online service that allows customers to chat with their website visitors (end-users) using Chatra software applications... including, but
https://chatra.com/terms-of-service/ -
Multilingual Yes verified 2026-07-30
Widget UI language is configurable/overridable via dashboard or JS API; help docs also state you can override strings to support an unlisted language.
Widget language. Overrides the language set in widget settings. Possible values: 'en', 'de', 'fr', 'es', 'nl', 'pt', 'it', and 'ru'.
https://chatra.com/help/api/ -
Free tier Yes verified 2026-07-30
Permanent free plan (not a trial): 1 agent, capped at 5 chats/month. Paid plans instead offer a 10-day free trial, no credit card required.
one agent ... free forever
https://chatra.com/plans/
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.