Alternatives to JivoChat
Live chat and omnichannel business messenger
JivoChat ranks #10 of 11 in Live chat software, with an Alt Score of 70. It is proprietary, freemium from $28/agent/mo and available on Web, Windows, macOS, Linux, Android and iOS. 12 of 12 checklist rows are verified against a public source.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking, and CRM integrations.
Small and mid-sized business teams — sales, support, and marketing — who want to talk to website visitors and social/messaging customers (WhatsApp, Instagram, Facebook, Telegram) from one shared app instead of juggling separate inboxes.
A website live chat widget plus an omnichannel agent app that pools messages from chat, WhatsApp, Instagram, Facebook, Telegram and email, with canned responses, visitor monitoring, chatbot integration, a built-in CRM, and paid add-ons for telephony and video calls with screen sharing.
You install the JivoChat widget code on your website (or connect messenger channels), then agents respond from the JivoChat web app, desktop app (Windows/Mac/Linux), or mobile app (iOS/Android); conversations, visitor data, and deals are tracked centrally, with automation available via canned responses and third-party or built-in chatbots.
Why people leave JivoChat
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | JivoChat | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for JivoChat is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-13
You will not remove any copyright, proprietary or licensing notices from the widget or Launching Code provided by JivoChat.
https://www.jivochat.com/terms/ -
Pricing model Freemium verified 2026-07-13
Free plan ($0) coexists with paid Basic/Professional/Enterprise tiers starting at $28/agent/mo.
FREE Free Attend to customers via chat and social networks in a single application $0
https://www.jivochat.com/pricing/ -
Starts at $28/agent/mo verified 2026-07-13
BASE Basic Approach customers via chat and boost your conversions $28 Per agent per month if billed annually
https://www.jivochat.com/pricing/ -
Platforms Web, Windows, macOS, Linux, Android, iOS verified 2026-07-13
Same /apps/ page also confirms an Android app ("Mobile App for Android"), a browser-based web app ("Chat with your website visitors via the JivoChat browser interface"), and iOS (page copy "the JivoCh
JivoChat works seamlessly across all major devices Windows, Mac or Linux
https://www.jivochat.com/apps/ -
Status active verified 2026-07-13
© 2026 LLC TECNOLOGY DISTRIBUTION LTDA
https://www.jivochat.com/pricing/ -
Website chat widget Yes verified 2026-07-13
JivoChat live chat is a fast way to engage your website visitors in conversations and turn them into customers
https://www.jivochat.com/features/ -
Shared team inbox Yes verified 2026-07-13
Omnichannel messages (WhatsApp, Telegram, Facebook, Instagram, Viber, email) are consolidated into one app; included even on the Free plan (up to 2 agents).
Share dialogues with other agents, invite specialists to join the chat and work with clients together
https://www.jivochat.com/features/ -
Canned responses Partial verified 2026-07-13
Per the pricing comparison table, quick phrases are included on Basic/Professional/Enterprise plans ($28/agent/mo and up) but not on the Free plan.
Quick phrases are a very useful feature offered in our PRO version to help speed up support and standardize common responses sent in chat.
https://www.jivochat.com/help/agentapp/quick-phrases.html -
Chatbots / automation Partial verified 2026-07-13
Per the pricing comparison table, native Chatbot Integration is included on Professional ($42/agent/mo) and Enterprise plans only, not on Basic or Free.
Chatbot Integration
https://www.jivochat.com/pricing/ -
Co-browsing / screen share Partial verified 2026-07-13
Screen sharing is bundled only with the Video Calls add-on, sold separately (~$23/agent/mo) on top of any plan including Free; not a standalone co-browsing feature.
We are happy to introduce our new feature: video calls via chat with screen sharing.
https://www.jivochat.com/help/functions/video-calls.html -
File sharing Partial verified 2026-07-13
Per the pricing comparison table this is included on Basic plan and up ($28/agent/mo), not on the Free plan.
Send and receive files from visitors
https://www.jivochat.com/pricing/ -
Visitor tracking Partial verified 2026-07-13
Listed as a Basic-plan addition ("All free features and: ... Real-time monitoring of visitors"); not included in the Free plan.
Real-time monitoring of visitors
https://www.jivochat.com/pricing/ -
Mobile agent app Yes verified 2026-07-13
Interact with your website visitors wherever you are with the JivoChat app for iOS or Android – and you'll never miss a sale.
https://www.jivochat.com/apps/ -
CRM / helpdesk integrations Partial verified 2026-07-13
Third-party CRM/helpdesk integrations vary by plan — e.g. Pipedrive requires Professional+, while Zendesk ticketing integration is available from Basic ($28/agent/mo) up; not available on the Free pla
Included for free in plans VIP PRO
https://www.jivochat.com/help/integrations/pipedrive-integration.html -
Self-hostable No verified 2026-07-13
JivoChat is a cloud-hosted SaaS service; no self-hosted/on-premise option is documented.
JivoChat uses data centers in three main regions — United States, South-East Asia, and the European Union provided by OVHCloud.
https://www.jivochat.com/security/ -
Multilingual Yes verified 2026-07-13
Included on all plans, including Free, per the pricing comparison table.
Customizable chat widget in 25 languages
https://www.jivochat.com/pricing/ -
Free tier Yes verified 2026-07-13
Attend to customers via chat and social networks in a single application $0
https://www.jivochat.com/pricing/
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.