Alternatives to Comm100
AI-powered omnichannel live chat and customer engagement platform for enterprises
Comm100 ranks #2 of 11 in Live chat software, with an Alt Score of 89. It is proprietary, sold by subscription from $39/agent/mo and available on Windows, macOS, iOS, Android and Web. 12 of 12 checklist rows are verified against a public source.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages. It is used by education, government, and enterprise organizations including IBM, Stanford University, and Colgate for real-time website support.
Comm100 targets support, sales, and customer engagement teams ranging from SMBs to large enterprises (higher education, government, banking/finance, healthcare, gaming) that need a website live chat widget plus omnichannel messaging, and that a non-technical support manager or CX lead can deploy without ongoing developer involvement.
The platform bundles a customizable website chat widget, an AI Agent that automates a portion of inbound queries with human escalation, AI Copilot agent-assist, canned messages, screen sharing, file sharing, real-time visitor monitoring, native mobile and desktop agent apps, a knowledge base, and integrations with tools like Salesforce, Zendesk, and Shopify; ticketing/omnichannel messaging (email, SMS, social) and on-premises deployment are sold as separate, higher-priced add-ons.
Site owners embed the widget via a single JavaScript snippet (with plugins for common CMSs), then manage routing rules, agent permissions, and configuration through Comm100's admin console; agents work from a web, Windows/Mac desktop, or iOS/Android app, with paid plans billed per agent per month (Live Chat Startup/Plus/Ultra) and higher-tier products like AI Agent and on-premises deployment quoted individually by sales.
Where Comm100 stands out
Verified capabilities most alternatives don't have.
Why people leave Comm100
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | Comm100 | Lime Connect (formerly Userlike) | tawk.to | Zoho SalesIQ | Freshchat | Smartsupp |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for Comm100 is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-30
Comm100 is closed-source SaaS governed by an End User License Agreement; there is no public LICENSE file or open-source repo.
This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service
https://www.comm100.com/eula/ -
Starts at $39/agent/mo verified 2026-07-30
True monthly billing is $39/agent/mo; drops to $31/agent/mo if billed annually (20% discount). Live Chat Ultra, AI Agent, and on-premises deployment are custom-quoted ("Contact Sales"); Ticketing & Me
Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually
https://www.comm100.com/pricing/ -
Platforms Windows, macOS, iOS, Android, Web verified 2026-07-30
Comm100 live chat apps let your agents monitor visitors, answer chats, and handle tickets from the web, a Windows or Mac desktop, or an iPhone, iPad, or Android device.
https://www.comm100.com/platform/livechat/agent-experience/agent-console/ -
Pricing model Subscription verified 2026-07-30
Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually
https://www.comm100.com/pricing/ -
Status active verified 2026-07-30
Product line is under active development: AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training were all being actively marketed/updated as of the 2026 copyright date.
Copyright © 2026 Comm100 Network Corporation.
https://www.comm100.com/pricing/ -
Website chat widget Yes verified 2026-07-30
Initial installation is a single line of JavaScript added to your website... Once the widget is live, all ongoing configuration happens through Comm100's admin console.
https://www.comm100.com/platform/livechat/ -
Shared team inbox Yes verified 2026-07-30
This omnichannel inbox is part of the separate Ticketing & Messaging product (starts at $59/agent/mo), not bundled into the base Live Chat Startup plan. Comm100 also markets a channel-agnostic "Unifie
Imagine a single inbox for all your interactions: email, SMS, social media, and messaging apps. Gain a unified view of every interaction across every channel
https://www.comm100.com/platform/ticketing-messaging/ -
Canned responses Yes verified 2026-07-30
Public canned messages can be accessed by all agents in their agent consoles... Agents can create their own private canned messages for live chat
https://www.comm100.com/platform/livechat/agent-experience/canned-messages/ -
Chatbots / automation Yes verified 2026-07-30
AI Agent is sold as a separate product with custom ("Contact Sales") pricing, not included in the Live Chat Startup/Plus/Ultra plans.
The Comm100 AI Agent helps you deliver superior customer service. Automate up to 80% of inbound queries and unlock a new level of efficiency.
https://www.comm100.com/platform/ai-automation/ai-agent/ -
Co-browsing / screen share Yes verified 2026-07-30
Only screen sharing is documented (no separate "co-browsing" feature name found). Per the pricing page, screen sharing is included only in the Live Chat Ultra tier (custom quote), not Startup or Plus.
Comm100 Live Chat Screen Sharing is a browser-based solution... Agents simply request to screen share in just one click, and the visitor can immediately accept or decline.
https://www.comm100.com/platform/livechat/personalization/screen-sharing/ -
File sharing Yes verified 2026-07-30
Send files such as screenshots, presentations, guides, catalogues, or other files to your visitors with a quick drag-and-drop... Your visitors are able to drag and drop files quickly
https://www.comm100.com/platform/livechat/agent-experience/send-files-images/ -
Visitor tracking Yes verified 2026-07-30
Gain a 360-degree view of your visitors from more than 30 system parameters via Comm100's built-in real-time visitor monitor. You can see your visitor's geographical information, source, browsing hist
https://www.comm100.com/platform/livechat/agent-experience/visitor-monitoring/ -
Mobile agent app Yes verified 2026-07-30
Native agent apps exist for Android and iPhone/iPad; Comm100 states every app (web, desktop, mobile) is free to use.
Comm100 Live Chat App for Android allows you to chat with website visitors on your Android devices while on the road or away from the office.
https://www.comm100.com/platform/livechat/agent-experience/androidchat/ -
CRM / helpdesk integrations Yes verified 2026-07-30
Also has a native Zendesk integration (auto-creates Zendesk tickets from chat transcripts/offline messages, see /integrations/zendesk/) plus HubSpot, Microsoft Dynamics 365, Shopify, and WordPress int
Comm100 Live Chat Salesforce Integration enables easy access to customer information right in the agent console and convenient data synchronization from live chat to your customer management system.
https://www.comm100.com/integrations/salesforce/ -
Self-hostable Partial verified 2026-07-30
On-premises/private deployment is a distinct enterprise offering sold via "Contact Sales" custom quote, not a self-serve download; it is not open-source or freely self-hostable software.
Take full ownership of your customer communications with Comm100's on-premises live chat and AI chatbot solutions... Meet GDPR, industry regulations, and corporate policies with self-hosted solutions
https://www.comm100.com/platform/on-premises-deployment/ -
Multilingual Yes verified 2026-07-30
The live chat page separately advertises AI-Copilot "multilingual support across 90+ languages"; the multiple-language feature page's built-in count is 13 languages.
There are 13 built-in language packages for the visitor side chat interface, including English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, T
https://www.comm100.com/platform/livechat/personalization/multiple-language/ -
Free tier No verified 2026-07-30
No permanent free plan is listed; all plans (Startup, Plus, Ultra, AI Agent) are paid, with only a time-limited 30-day free trial offered.
Live Chat Startup $39 USD /agent/month $31 USD /agent/month, billed annually Free 30 Day Trial
https://www.comm100.com/pricing/
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.