Alternatives to Smartsupp
Live chat with AI chatbots and visitor session recording for online stores
Smartsupp ranks #6 of 11 in Live chat software, with an Alt Score of 85. It is proprietary, freemium from $17/mo and available on Windows, iOS, Android and Web. 11 of 12 checklist rows are verified against a public source.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites. It offers a free plan (1 operator, capped conversations) up through paid tiers with unlimited agents.
Smartsupp is aimed at e-commerce businesses and customer-facing teams that want to chat with website visitors in real time, from small online stores using the free plan to larger teams needing a shared multichannel inbox.
A customizable live chat widget with visitor tracking, file sharing, canned response shortcuts, a rule-based chatbot and automation workflows, a shared team inbox that also pulls in Facebook Messenger, WhatsApp and email, CRM-style contact profiles with HubSpot/Salesforce/Pipedrive integrations, and mobile agent apps for iOS, Android and Windows.
Businesses embed the Smartsupp chat widget on their website or store platform (WordPress, Shopify, PrestaShop, etc.) and staff respond from a cloud-hosted web dashboard or mobile/desktop app; conversations, automations and integrations are managed and billed per operator/conversation volume through Smartsupp's own EU-hosted servers, with an optional REST API and mobile SDK for custom integrations.
Why people leave Smartsupp
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | Smartsupp | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for Smartsupp is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-30
From the General Terms and Conditions ("Reservation of Rights" clause). Closed-source SaaS; no LICENSE file or OSS license exists for the core product.
All rights to the Service and the Third-Party Materials are and will remain with Smartsupp and the respective rights holders.
https://www.smartsupp.com/terms -
Pricing model Freemium verified 2026-07-30
Rendered via headless Chrome (pricing page is a client-rendered Next.js app). Confirms a permanent $0 Free plan alongside paid Solo/Plus/Expert/Ultimate tiers.
Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.
https://www.smartsupp.com/pricing -
Starts at $17/mo verified 2026-07-30
Cheapest paid tier is 'Solo'. Quote assembled from adjacent DOM text nodes (currency prefix + value + period) as rendered to the user via headless-Chrome dump of the client-rendered pricing widget. US
$17 per month / billed annually
https://www.smartsupp.com/pricing -
Status active verified 2026-07-30
Dated June 29, 2026 on the product-updates log, which shows continuous releases through mid-2026 (today is 2026-07-30). Clearly active, not discontinued or acquired.
New compact header style
https://www.smartsupp.com/product-updates/ -
Platforms Windows, iOS, Android, Web verified 2026-07-30
Same pricing page's feature-comparison list also confirms 'Windows app' ("Enjoy the Smartsupp desktop app, which starts automatically with your computer... Compatible with Windows 10"), 'iPhone/iPad a
Explore Smartsupp's stylish web dashboard, compatible with all modern browsers, with no setup or installation.
https://www.smartsupp.com/pricing -
Website chat widget Yes verified 2026-07-30
Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time.
https://www.smartsupp.com/pricing -
Shared team inbox Yes verified 2026-07-30
Page heading is 'One Inbox. Many Channels.' — unifies Live Chat, Messenger, WhatsApp and Email into one shared inbox for the team.
Stop chasing messages in different places. Receive and respond from one unified hub.
https://www.smartsupp.com/multichannel-customer-service-engagement/ -
Canned responses Yes verified 2026-07-30
Vendor calls this feature 'Shortcuts texts' / 'Personal shortcuts' rather than 'canned responses', but it is the same saved-reply mechanism.
Create smart shortcuts that speed up your agents' workflow. They keep your brand voice consistent and save everyone time.
https://www.smartsupp.com/live-chat/ -
Chatbots / automation Yes verified 2026-07-30
Try our chatbot at no extra cost. It handles FAQs, gathers basic customer info, and captures new leads for you.
https://www.smartsupp.com/chatbot/ -
File sharing Yes verified 2026-07-30
One picture is worth a thousand words. Both you and your customers can share files with simple drag and drop.
https://www.smartsupp.com/live-chat/ -
Visitor tracking Yes verified 2026-07-30
Watch visitors browse your website in real time — where they came from, which page they're on, and what they're looking at.
https://www.smartsupp.com/crm/ -
Mobile agent app Yes verified 2026-07-30
Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.
https://www.smartsupp.com/live-chat/ -
CRM / helpdesk integrations Yes verified 2026-07-30
Export contacts to CSV or connect Smartsupp via API to HubSpot, Pipedrive, Salesforce, or your favourite email tool.
https://www.smartsupp.com/crm/ -
Self-hostable No verified 2026-07-30
Feature row 'Data privacy & security - GDPR compliant'. Smartsupp hosts all customer data on its own EU servers as a SaaS; no self-hosted/on-premise deployment option appears anywhere in the site's fu
We store all our data on servers in the European Union and we are GDPR compliant. Communication is encrypted by 256-bit SSL encryption.
https://www.smartsupp.com/pricing -
Multilingual Yes verified 2026-07-30
Feature row 'Multi-language support'. Same list also has 'Multi-language and multi-design chat box' and 'Multi-language Automation Workflows' for chatbots.
Detects the customer's language and responds in it. No setup needed.
https://www.smartsupp.com/pricing -
Free tier Yes verified 2026-07-30
Free plan is $0/mo permanently (25 conversations/month, 1 operator, limited 14-day history) — distinct from the separate 14-day free trial offered when signing up for paid plans.
Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.
https://www.smartsupp.com/pricing
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.