Alternatives to Freshchat
Live chat and messaging by Freshworks
Freshchat ranks #5 of 11 in Live chat software, with an Alt Score of 85. It is proprietary, freemium from $19/agent/mo and available on Web, iOS and Android. 12 of 12 checklist rows are verified against a public source.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshdesk and Freshsales.
Support, sales, and marketing teams at businesses of any size that want to chat with customers on their website, mobile app, and messaging channels (WhatsApp, Facebook Messenger, Instagram) from one place.
A website chat widget and in-app messenger, a shared team inbox with canned responses and routing, Freddy AI-powered chatbots for self-service, visitor/lead tracking, iOS and Android agent apps, and integrations with Freshdesk, Freshsales, Salesforce, Slack, Shopify, and 1,000+ Marketplace apps.
Freshchat is a cloud-hosted product from Freshworks: teams install the chat widget or mobile SDK, then manage all conversations, bots, and channels from a unified web-based agent workspace, with pricing based on the number of active agent seats.
Why people leave Freshchat
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | Freshchat | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Smartsupp |
|---|---|---|---|---|---|---|
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| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for Freshchat is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-13
© 2026 Freshworks Inc. All Rights Reserved
https://www.freshworks.com/live-chat-software/pricing/ -
Pricing model Freemium verified 2026-07-13
Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service $0 For up to 10 agents
https://www.freshworks.com/live-chat-software/pricing/ -
Starts at $19/agent/mo verified 2026-07-13
Cheapest paid tier (Growth); a Free plan for up to 10 agents also exists at $0.
Growth Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards $19 /agent/month, billed annually
https://www.freshworks.com/live-chat-software/pricing/ -
Platforms Web, iOS, Android verified 2026-07-13
Freshchat also gives team members the liberty to engage, sell, and support from wherever they are with Android and iOS apps.
https://www.freshworks.com/live-chat-software/drift-alternative/ -
Status active verified 2026-07-13
Product Updates page shows ongoing monthly feature releases; Freshchat is a first-party Freshworks product, not a separate acquisition.
Enhancement File management - Freddy AI Agent Improved file management to offer more control over file visibility and usage for both AI agents and human agents.
https://www.freshworks.com/live-chat-software/new-features/ -
Website chat widget Yes verified 2026-07-13
Chat widget on website and mobile apps
https://www.freshworks.com/live-chat-software/pricing/ -
Shared team inbox Yes verified 2026-07-13
Multiple channels. One inbox. Manage and reply to conversations from one workspace, regardless of the channel, including social media such as Facebook, WhatsApp, Apple Business Chat, Slack, LINE, webs
https://www.freshworks.com/live-chat-software/team-inbox/ -
Canned responses Yes verified 2026-07-13
Freshchat automates tasks and brings team members closer to their goals in multiple ways. Some of the features that help get more done in lesser time includes Canned responses, Powerful search, Bulk a
https://www.freshworks.com/live-chat-software/drift-alternative/ -
Chatbots / automation Yes verified 2026-07-13
Freshworks enables teams to deploy intelligent chatbots across channels such as the web, social media, or messaging apps. Freshworks chatbots can deliver fast, personalized service anytime without the
https://www.freshworks.com/live-chat-software/features/chatbots/ -
Co-browsing / screen share No verified 2026-07-13
The full pricing feature matrix (Omnichannel Conversations, Analytics, Routing/SLA, Administration/Security) lists no co-browsing or screen-share capability across any plan; no Freshchat product page
Omnichannel Conversations Chat widget on website and mobile apps Team inbox Email Social media messengers (Facebook, Instagram) Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Go
https://www.freshworks.com/live-chat-software/pricing/ -
File sharing Yes verified 2026-07-13
File management - Freddy AI Agent Improved file management to offer more control over file visibility and usage for both AI agents and human agents.
https://www.freshworks.com/live-chat-software/new-features/ -
Visitor tracking Yes verified 2026-07-13
Page text has a source typo ("Identity" for "Identify"); quoted verbatim.
Identity visitors who perform specific actions on the site with the powerful combination of events + attributes + user properties. Engage at the right moment with triggered messages.
https://www.freshworks.com/live-chat-software/drift-alternative/ -
Mobile agent app Yes verified 2026-07-13
Does Freshchat have a mobile SDK for users and a mobile app for team members? Yes. Freshchat's mobile SDK comes with powerful features like in-app chat support, native FAQs, push notifications, multil
https://www.freshworks.com/live-chat-software/drift-alternative/ -
CRM / helpdesk integrations Yes verified 2026-07-13
Freshchat integrates with popular CRM, helpdesk, and e-commerce platforms like Freshdesk, Salesforce, Shopify, Slack, and more.
https://www.freshworks.com/products/what-is-freshchat/ -
Self-hostable No verified 2026-07-13
Freshchat is the market's premier cloud-based messaging solution, providing users with highly intelligent chatbots and extensive live chat capabilities.
https://www.freshworks.com/live-chat/security/ -
Multilingual Yes verified 2026-07-13
Make it your own Localize your Team Inbox to a language that you are comfortable with.
https://www.freshworks.com/live-chat-software/team-inbox/ -
Free tier Yes verified 2026-07-13
Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service $0 For up to 10 agents
https://www.freshworks.com/live-chat-software/pricing/
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.