Alternatives to LiveAgent
All-in-one help desk with live chat, ticketing, and call center from Quality Unit
LiveAgent ranks #7 of 11 in Live chat software, with an Alt Score of 78. It is sold by subscription from $15/agent/mo (billed annually) and available on Web, iOS and Android. 12 of 12 checklist rows are verified against a public source.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard. Founded in 2004 by Quality Unit, it is used by roughly 7,000-15,000 businesses across 29 languages and integrates with 200+ tools.
LiveAgent is aimed at customer service and support teams that need to manage email, live chat, social media, and call center inquiries from one shared workspace, ranging from small support teams to larger multi-agent operations.
The product provides a universal inbox for email, chat, and social channels, a website chat widget with visitor tracking, canned messages/macros, an AI chatbot and automation rules, a built-in CRM plus third-party CRM/helpdesk integrations, native iOS and Android agent apps, and multilingual support in 43 languages.
LiveAgent is delivered as vendor-hosted, multi-tenant cloud software billed as a per-agent monthly or annual subscription (with a 30-day free trial and no permanent free plan); customers can choose which regional data center (US, Europe, or Asia) hosts their data but do not run the software on their own infrastructure.
Why people leave LiveAgent
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after fo.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
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| Live chat software checklist | LiveAgent | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for LiveAgent is verified against its own pages. Each alternative is sourced on its own page.
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Starts at $15/agent/mo (billed annually) verified 2026-07-30
$15/agent/mo is the standard annual-billed rate for the Small plan; month-to-month billing is $19/agent/mo. A time-limited 33% new-user promo (code SUMMER-33Y/SUMMER-33M) currently drops these to $10/
$15 $10 Save 33% per month billed annually for new users (until January 1st, 2027)
https://www.liveagent.com/pricing/ -
Platforms Web, iOS, Android verified 2026-07-30
Android confirmed via https://www.liveagent.com/features/android/ ("LiveAgent offers a native Android app for customer support"). No evidence of native Windows/macOS desktop apps or a browser extensio
LiveAgent offers a native iOS app for your favorite mobile device
https://www.liveagent.com/features/ios/ -
Pricing model Subscription verified 2026-07-30
LiveAgent offers three subscription tiers: Small subscription for $15 per agent, Medium subscription for $29 per agent, and Large for $49 per agent.
https://www.liveagent.com/pricing/ -
Status active verified 2026-07-30
July 2026 product update: the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI ticket summary, a revamped ticket transfer control
https://www.liveagent.com/blog/liveagent-july-2026-product-update/ -
Website chat widget Yes verified 2026-07-30
A chat button is a customizable widget that enables customers to initiate real-time conversations with your support team directly from your website.
https://www.liveagent.com/features/chat-button/ -
Shared team inbox Yes verified 2026-07-30
LiveAgent's universal inbox centralizes emails, calls, social media, and chats into one dashboard, boosting agent efficiency.
https://www.liveagent.com/features/universal-inbox/ -
Canned responses Yes verified 2026-07-30
LiveAgent users can answer questions with canned responses on the following channels: Email Live chat Tickets submitted via the customer portal
https://www.liveagent.com/features/canned-messages-macros/ -
Chatbots / automation Yes verified 2026-07-30
LiveAgent's AI-powered chatbot automates customer interactions, improves response times, and reduces agent workload.
https://www.liveagent.com/features/chatbot/ -
Co-browsing / screen share No verified 2026-07-30
LiveAgent's real-time interaction feature set is a browser-based video/voice call; no co-browsing or screen-sharing capability is described anywhere on the features pages or main features index.
Sum-up of the core functions: Real-time video call Video call and chat simultaneously (often called chat video call) Browser-based – doesn't need any 3rd party app
https://www.liveagent.com/features/video-chat/ -
File sharing Yes verified 2026-07-30
Ticket and chat attachments are capped at 128 MB each per the same page.
LiveAgent allows users to drag & drop files (images, voice recordings, videos, documents, etc.) inside: Ticket fields (emails) Chats
https://www.liveagent.com/features/attachments/ -
Visitor tracking Yes verified 2026-07-30
LiveAgent's website visitor tracking feature lets you see the URL your customer is on during chats, enhancing... support experience.
https://www.liveagent.com/features/website-visitor-tracking-feature/ -
Mobile agent app Yes verified 2026-07-30
Native Android app confirmed separately at https://www.liveagent.com/features/android/.
With LiveAgent's iOS app, you have complete access to your help desk system from anywhere.
https://www.liveagent.com/features/ios/ -
CRM / helpdesk integrations Yes verified 2026-07-30
LiveAgent also ships a built-in CRM (https://www.liveagent.com/features/crm/) plus third-party CRM integrations such as PipeDrive, SharpSpring and Highrise.
Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API.
https://www.liveagent.com/features/help-desk-integrations/ -
Self-hostable No verified 2026-07-30
Customers only choose a regional data center (US/Europe/Asia); LiveAgent is vendor-hosted multi-tenant SaaS with no customer-run/self-hosted deployment offered.
LiveAgent hosts data in multiple data centers based on your preference or geographical location in the United States, Europe, and Asia.
https://www.liveagent.com/security-privacy-policy/ -
Multilingual Yes verified 2026-07-30
LiveAgent currently supports 43 languages and new translations are added regularly.
https://www.liveagent.com/features/multilingual-support/ -
Free tier No verified 2026-07-30
No permanent free plan is listed on the pricing page — only a 30-day free trial with no credit card required; all tiers (Small/Medium/Large/Enterprise) are paid per-agent subscriptions.
LiveAgent offers a free 30-day trial for each subscription.
https://www.liveagent.com/pricing/
FAQ
Yes. Lime Connect (formerly Userlike), tawk.to and Zoho SalesIQ have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.