Alternatives to Lime Connect (formerly Userlike)
German-engineered live chat and AI messaging platform, formerly Userlike
Lime Connect (formerly Userlike) ranks #1 of 11 in Live chat software, with an Alt Score of 93. It is proprietary, freemium from €105/month and available on the web. 12 of 12 checklist rows are verified against a public source.
Lime Connect is a live chat and customer messaging platform (chat widget, shared inbox, WhatsApp integration, AI agent) that was known as Userlike until it was rebranded on September 10, 2025 after four years under Lime Technologies. Product, pricing, and features carried over unchanged under the new name; it remains popular with German/EU businesses for its EU-hosted data, and long-standing recognition in the category continues under the new brand.
Sales and support teams that want a website chat widget plus multichannel messaging (WhatsApp, email, Instagram, Facebook Messenger, SMS) in one inbox, including companies in the EU that require GDPR-compliant, Germany-hosted data storage. Plans range from a free single-seat website-chat setup up to enterprise deployments with SSO and dedicated account management.
A website chat widget (Website Messenger), a shared Message Center inbox that unifies all channels for a team, message templates (canned responses), AI chatbot/Copilot automation, video calls and screen sharing, file sharing, visitor/contact tracking, a mobile agent app, and integrations with CRM, helpdesk, and e-commerce tools such as Salesforce, Hubspot, Freshdesk, and Shopify.
A business adds a small HTML snippet to its website to enable the chat widget; incoming conversations from the widget and other connected channels land in the shared Message Center, where human agents (via desktop or mobile app) or an AI agent/chatbot respond, with routing by groups/skills, message templates, live translation, and optional handover between AI and humans. Connected CRM/helpdesk integrations sync conversation data to external tools.
Where Lime Connect (formerly Userlike) stands out
Verified capabilities most alternatives don't have.
Why people leave Lime Connect (formerly Userlike)
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Comm100 is an omnichannel customer engagement platform whose live chat product offers real-time visitor tracking, co-browsing, audio/video chat, and translation across 90+ languages.
tawk.to is a free live chat application that lets businesses monitor and chat with website visitors in real time through a customizable widget, with a shared inbox, canned responses, a mobile agent ap.
Zoho SalesIQ is a live chat and website-visitor engagement platform offering a chat widget, visitor tracking and scoring, chatbots, canned replies, and mobile agent apps, tightly integrated with Zoho.
Freshchat (by Freshworks) is a live chat and customer messaging tool with a website widget, shared team inbox, chatbots and automation, canned responses, and mobile agent apps, integrated with Freshde.
Smartsupp is a live chat platform that pairs a website chat widget with rule-based/AI chatbots and visitor session recording for behavioral analytics, aimed mainly at e-commerce sites.
LiveAgent is a cloud customer service platform built around a real-time chat widget, combined with ticketing, a built-in call center, and a knowledge base in one dashboard.
Olark is a live chat platform focused on simplicity, giving teams a customizable website chat widget, canned responses, visitor insights, chat transcripts and reporting, and integrations with CRMs and.
Chatra is a live chat and messaging tool offering a customizable website widget, a shared team inbox, canned responses, and a free 1-agent plan.
JivoChat is a live chat and omnichannel customer messaging platform that connects a website chat widget with email, phone, and social channels in one agent app, with canned responses, visitor tracking.
SnapEngage is a live chat widget for sales and support teams that also connects SMS, Twitter/X, and Facebook Messenger into one inbox, with chatbot and routing automation.
Feature comparison
Rows come from the Live chat software checklist (16 rows). Human-verified cells only. ? means the value has not been verified.
+ Add app
| Live chat software checklist | Lime Connect (formerly Userlike) | Comm100 | tawk.to | Zoho SalesIQ | Freshchat | Smartsupp |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Website chat widget | ||||||
| Shared team inbox | ||||||
| Canned responses | ||||||
| Chatbots / automation | ||||||
| Co-browsing / screen share | ||||||
| File sharing | ||||||
| Visitor tracking | ||||||
| Mobile agent app | ||||||
| CRM / helpdesk integrations | ||||||
| Self-hostable | ||||||
| Multilingual | ||||||
| Free tier |
Every fact and feature listed for Lime Connect (formerly Userlike) is verified against its own pages. Each alternative is sourced on its own page.
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Pricing model Freemium verified 2026-07-30
Free plan (1 seat, 1 channel, 200 conversations) sits alongside paid Pro and Enterprise plans on the same pricing page.
Free Simple chat setup for your website. 0 € /month*
https://connect.lime-technologies.com/en/pricing/ -
License Proprietary verified 2026-07-30
Commercial SaaS terms of service; no open-source license or public repo found.
Lime Connect grants to Customer the non-exclusive, non-transferable, non-sublicensable and unlimited right to use the Services within the scope and limited to the term of the agreement.
https://connect.lime-technologies.com/en/legal/terms/ -
Starts at €105/month verified 2026-07-30
Monthly billing shown; page also lists 87 €/month with annual billing. Prices exclude VAT and are shown on the /en/ (EUR) path. Enterprise tier is quote-only ('On request').
Pro Multi-channel customer communication, enhanced by AI. From 105 € /month*
https://connect.lime-technologies.com/en/pricing/ -
Platforms Web verified 2026-07-30
Widget and agent dashboard (Message Center) are web-based. A mobile agent app also exists (see Mobile agent app cell) but the site does not name iOS/Android specifically, so it was not added to this O
Just copy and paste a small HTML snippet into your website – and you’re ready to go.
https://connect.lime-technologies.com/en/products/messaging/website-chat/ -
Status active verified 2026-07-30
Blog sitemap lastmod is 2026-07-29 (one day before research date); recent posts cover a 2025/2026 rebrand from Userlike to Lime Connect and a new Connect AI / Workflows product line.
Introducing Connect AI: A New Chapter for Customer Service
https://connect.lime-technologies.com/en/blog/ -
Website chat widget Yes verified 2026-07-30
Always just a click away, with our best-in-class Website Messenger.
https://connect.lime-technologies.com/en/products/messaging/website-chat/ -
Shared team inbox Yes verified 2026-07-30
Agents stay focused with their own inbox for active chats, but can jump in and help from the shared team inbox whenever needed.
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Canned responses Yes verified 2026-07-30
Branded 'Message Templates' on this page; the pricing feature table lists the same capability as 'Macros'.
Message Templates Create ready-to-use responses for frequent inquiries. Edit them as needed or send them instantly
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Chatbots / automation Yes verified 2026-07-30
Let your AI agent handle the busywork. So your team can focus on complex issues and high-value leads that need a human touch.
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Co-browsing / screen share Yes verified 2026-07-30
Calls with screensharing Easily switch from customer chats to video calls and screen sharing.
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
File sharing Yes verified 2026-07-30
Securely exchange files with your customers. Benefit from full media support with smart message previews.
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Visitor tracking Yes verified 2026-07-30
Our smart contact profiles provide you with key details such as email, location, and conversation history, plus a record of URLs they visited on your website
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Mobile agent app Yes verified 2026-07-30
Stay connected with your customers wherever you are, with your favorite Lime Connect features on your phone.
https://connect.lime-technologies.com/en/products/messaging/mobile-app/ -
CRM / helpdesk integrations Yes verified 2026-07-30
Integrations page also lists Salesforce, Hubspot, Pipedrive, Help Scout, Lime CRM among others.
With the Lime Connect integration you can create tickets out of conversations or offline messages and send them to your Freshdesk account.
https://connect.lime-technologies.com/en/integrations/ -
Self-hostable No verified 2026-07-30
Data-privacy page consistently describes a vendor-hosted (Germany) architecture with no mention of a self-hosted/on-premise deployment option.
All data is stored on ISO 27001-certified servers in Germany
https://connect.lime-technologies.com/en/products/data-privacy/ -
Multilingual Yes verified 2026-07-30
AI live translations Automatically translate messages into 30 languages. Offer global support with any team, without switching tools.
https://connect.lime-technologies.com/en/products/messaging/message-center/ -
Free tier Yes verified 2026-07-30
Free plan includes 1 seat, 1 channel, and 200 conversations.
Free Simple chat setup for your website. 0 € /month*
https://connect.lime-technologies.com/en/pricing/
FAQ
Yes. tawk.to, Zoho SalesIQ and Freshchat have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.