Alternatives to Freshsales
Freshworks' CRM with AI scoring
Freshsales ranks #1 of 17 in CRM, with an Alt Score of 81. It is proprietary, freemium from $9/user/month, billed annually and available on Web, iOS and Android. 10 of 10 checklist rows are verified against a public source.
Sales teams and small-to-midsize businesses that need a single CRM to manage leads, deals, and customer conversations without stitching together separate phone, email, and pipeline tools.
A CRM with built-in phone and email so reps can call and message contacts without leaving the app, plus a visual, drag-and-drop deal pipeline organized by kanban stages. Freddy AI scores leads by intent, recommends next actions on deals, and can draft emails or flag stalled deals. It also includes contact/account management with a 360-degree activity view, workflow automation for repetitive tasks, and built-in reporting/forecasting.
Leads and contacts are captured (via forms, email, or import), automatically scored and routed, then tracked as deals through customizable pipeline stages. Reps call, email, and log activity from within each record, while automations and Freddy AI surface which leads or deals to act on next.
Where Freshsales stands out
Verified capabilities most alternatives don't have.
Why people leave Freshsales
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the CRM checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| CRM checklist | Freshsales | Zoho CRM | HubSpot | SuiteCRM | EspoCRM | Capsule |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Contact & deal pipelines | ||||||
| Email sync & tracking | ||||||
| Sequences / automation | ||||||
| Custom objects | ||||||
| Reporting | ||||||
| Free tier limits | ||||||
| Phone dialer | ||||||
| Marketing tools included | ||||||
| API & webhooks | ||||||
| Self-hostable |
Every fact and feature listed for Freshsales is verified against its own pages. Each alternative is sourced on its own page.
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License Proprietary verified 2026-07-12
a cloud-based customer relationship management (CRM) solution
https://apps.apple.com/us/app/freshsales/id1073125057 -
Pricing model Freemium verified 2026-07-12
$0 for 3 users
https://www.freshworks.com/crm/pricing/ -
Starts at $9/user/month, billed annually verified 2026-07-12
$9/user/month, billed annually
https://www.freshworks.com/crm/pricing/ -
Platforms Web, iOS, Android verified 2026-07-12
Freshsales CRM mobile app is supported on both iOS and Android.
https://crmsupport.freshworks.com/support/solutions/articles/50000002633-download-the-mobile-app -
Status active verified 2026-07-12
AI-POWERED SALES CRM
https://www.freshworks.com/crm/features/ -
Contact & deal pipelines Yes verified 2026-07-12
Plan your entire sales process with kanban views, and configure and control with drag-and-drop cards
https://www.freshworks.com/crm/ -
Email sync & tracking Yes verified 2026-07-12
Connect your email inbox with Freshsales Suite to send, track, and manage emails.
https://www.freshworks.com/crm/features/ -
Sequences / automation Yes verified 2026-07-12
Sales Sequences
https://www.freshworks.com/crm/pricing/ -
Custom objects Yes verified 2026-07-12
Create custom modules to capture additional information that is unique to your business process.
https://www.freshworks.com/crm/features/ -
Reporting Yes verified 2026-07-12
Choose from various built-in reports, visually analyze your data within minutes, and track your metrics.
https://www.freshworks.com/crm/features/ -
Free tier limits Yes verified 2026-07-12
$0 for 3 users
https://www.freshworks.com/crm/pricing/ -
Phone dialer Yes verified 2026-07-12
Make calls from your CRM with a single click and add context to conversations with call logs, and recordings.
https://www.freshworks.com/crm/features/ -
Marketing tools included Yes verified 2026-07-12
Design emails from scratch with an intuitive drag-and-drop email builder. Create responsive emails effortlessly for multiple devices.
https://www.freshworks.com/crm/features/ -
API & webhooks Yes verified 2026-07-12
Transfer data between different applications. Seamlessly integrate with other technologies and apps with APIs access. Integrate with other tools using webhooks. Push data to third-party applications s
https://www.freshworks.com/crm/features/ -
Self-hostable No verified 2026-07-12
a cloud-based customer relationship management (CRM) solution
https://apps.apple.com/us/app/freshsales/id1073125057
FAQ
Yes. Zoho CRM, HubSpot and Capsule have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
SuiteCRM, EspoCRM and Twenty — every license claim links its source.