Alternatives to SugarCRM
Veteran CRM with on-premise option
SugarCRM ranks #13 of 17 in CRM, with an Alt Score of 63. It is proprietary, sold by subscription from $59/user/month and available on Web, iOS and Android. 9 of 10 checklist rows are verified against a public source.
B2B sales, marketing, and customer service teams, particularly in mid-market and enterprise companies (with notable strength in manufacturing, wholesale, and distribution) that need to manage deals, support cases, and marketing campaigns from one platform.
A CRM suite split into Sugar Sell (sales automation and pipeline management), Sugar Serve (customer service and case management), and Sugar Market (marketing automation), unified around a shared customer data record. Built-in AI surfaces at-risk deals, flags hidden opportunities, and recommends next actions based on historical account and deal data. The platform includes no-code workflow configuration, ERP integrations, and offline-capable mobile access for field reps.
Teams log customer, deal, and case data into Sugar's shared records, then use configurable workflows to automate routine sales, service, or marketing steps. The AI layer analyzes that data continuously to prioritize leads, predict deal risk, and suggest actions, which reps and agents act on through the web or mobile app.
Where SugarCRM stands out
Verified capabilities most alternatives don't have.
Why people leave SugarCRM
Dashed reasons are sourced facts; the rest are opinions. Vendors can dispute.
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Ranked alternatives
Ordered by Alt Score. Click any score to see the breakdown.
Feature comparison
Rows come from the CRM checklist (14 rows). Human-verified cells only. ? means the value has not been verified.
| CRM checklist | SugarCRM | Freshsales | Zoho CRM | HubSpot | SuiteCRM | EspoCRM |
|---|---|---|---|---|---|---|
| Pricing model | ||||||
| Starts at | ||||||
| License | ||||||
| Platforms | ||||||
| Contact & deal pipelines | ||||||
| Email sync & tracking | ||||||
| Sequences / automation | ||||||
| Custom objects | ||||||
| Reporting | ||||||
| Free tier limits | ||||||
| Phone dialer | ||||||
| Marketing tools included | ||||||
| API & webhooks | ||||||
| Self-hostable |
Every fact and feature listed for SugarCRM is verified against its own pages. Each alternative is sourced on its own page.
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Pricing model Subscription verified 2026-07-12
$59 (USD) Per user per month, billed annually
https://www.sugarai.com/pricing -
Starts at $59/user/month verified 2026-07-12
$59 (USD) Per user per month, billed annually
https://www.sugarai.com/pricing -
License Proprietary verified 2026-07-12
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangem
https://sugarai.com/legal/terms-of-use -
Platforms Web, iOS, Android verified 2026-07-12
take your business processes and CRM data on the go, including access to contacts, accounts, leads, activities, and custom Sugar modules
https://apps.apple.com/us/app/sugarcrm/id599208633 -
Status active verified 2026-07-12
$59 (USD) Per user per month, billed annually
https://www.sugarai.com/pricing -
Contact & deal pipelines Yes verified 2026-07-12
Accounts & contact management
https://www.sugarai.com/pricing -
Email sync & tracking Partial verified 2026-07-12
Mail & calendar integration
https://www.sugarai.com/pricing -
Sequences / automation Yes verified 2026-07-12
SugarBPM™ enables administrators to streamline common business processes by managing approvals, sales processes, call triaging, and more.
https://support.sugarai.com/knowledge_base/sugarbpm/business_process_automation_via_sugarbpm/ -
Custom objects Yes verified 2026-07-12
With Module Builder, Sugar administrators and developers have the ability to build custom modules to fulfill any needs that are not covered by the out-of-the-box Sugar modules.
https://support.sugarai.com/knowledge_base/studio_and_module_builder/ -
Reporting Yes verified 2026-07-12
Reporting & analytics
https://www.sugarai.com/pricing -
Free tier limits Partial verified 2026-07-12
Start your free trial of Sugar and see how we can help you transform your business
https://info.sugarcrm.com/trial -
Phone dialer Partial verified 2026-07-12
manage daily activities, initiate phone calls, send SMS and emails, map addresses, and more while away from their computers
https://support.sugarai.com/knowledge_base/mobile/ -
Marketing tools included Yes verified 2026-07-12
A single tool for all marketing campaign needs: from emails, to nurture campaigns, to landing pages, forms, and more.
https://www.sugarai.com/product/sugar-market -
Self-hostable Partial verified 2026-07-12
Retain full control over your technology stack with the world's most flexible and customizable CRM solution.
https://www.sugarai.com/implementation/onprem
FAQ
Yes. Freshsales, Zoho CRM and HubSpot have a free tier or are fully free. Free-tier limits in the comparison table are verified and dated.
SuiteCRM, EspoCRM and Twenty — every license claim links its source.